Bryn Mawr, PA - Strategy Development, a management consulting and advanced sales training firm, is conducting BTA Service Management University (SMU), a two-day class in Denver, CO on August 17-18, 2010.

Designed specifically for service leadership (vice president, director, service manager, or service supervisor), learn how to set prices, properly manage parts, and develop and deploy employees in order to achieve sustainable margins of over 52 percent.  Effectively communicate with other departments, interpret reports, and utilize data to develop and execute plans.  Industry veteran, Mike Woodard, a service consultant with Strategy Development, leads the course.

Attendees will learn skills to assess the service department's strengths and weaknesses; develop specific actionable plans to address areas of opportunity; execute action items to drive sustained profitability and quality customer service; instill ownership and accountability for desired results; and successfully deliver profitable service in the Managed Print Services (MPS) world.

Ken Staubitz, Director of Service, Modern Office Methods, Cincinnati, OH, said "Mike is able to provide specific and proven road maps that are unlike any other training in the industry.  Strategy Development's training and insight has helped our organization achieve results consistently above industry benchmarks." 

Don Katalenas, VP of Service, Perry Corp, Lima, OH, had this to say about the course: "Mike's willingness to share real world solutions and materials will certainly help in our efforts to continuously pursue improvement and strive for excellence.  I think it was a great experience for my team and has their juices flowing on how we can become better."

BTA Service Management University provides an understanding of how to improve profitability; manage a service P&L; price aftermarket; manage and develop an efficient of the team; and effectively service Managed Print Services agreements.