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Muller Martini creates MMRemote, a direct link to their service team

Wednesday, July 07, 2010

Press release from the issuing company

The new MMRemote online service solution from Muller Martini, reduces the costs associated with idle time, maintenance and servicing, while decreasing machine downtime by up to 50%. This direct link to the Muller Martini service team guarantees a high level of availability and productivity, making it a crucial tool for your company's financial success.

By connecting its machines online, Muller Martini is able to offer customers a fast and direct link to service experts – not only to the local personnel on site, but also to specialists at the factory when necessary. The smallest of settings can often be responsible for production irregularities. When a machine malfunctions, the customer wants to know the reason why as quickly as possible.  With rapid online analysis via MMRemote, customers can quickly find out what needs to be done and can reorganize orders and staffing schedules accordingly. What's more, the relevant spare part will already be on its way, ensuring high levels of production reliability.

"In most cases, the malfunction can be traced back to errors with settings or operation, which we can resolve immediately on screen or by providing guidance for the customer", reports Reto Hofer, Technical Manager at MMGB, on his initial experiences with customers in Great Britain. MMRemote saves our customers an enormous amount of time and money; troubleshooting by our technicians is more efficient, and this results in shorter machine idle times. Often, it is not even necessary to travel to the customer's premises, which can sometimes be some distance away."

The standardized MMRemote solution from Muller Martini gives customers a choice of two modules that can be expanded with some flexibility: MMRemote Access and MMRemote Online.

MMRemote Access
The basic MMRemote Access package offers general functions supporting remote connection of production machinery. It ensures rapid support for customers and saves time in the event of a malfunction.
- Telephone hotline: For efficient initial assessment of a malfunction.
- Approval at the touch of a button: At the customer's request, the Muller Martini service team can access the control modules, enabling it to analyze the settings and make corrections where necessary.
- Online help: Experienced service employees provide the customer's machine operators with assistance to help them achieve optimum results when setting up and operating the machine.
- Online diagnostics: Error messages are analyzed online. The customer can quickly and reliably identify where corrective action is required in the event of machine and control systems problems.

MMRemote Online
The MMRemote Online solution allows the customer to benefit from Muller Martini service expertise in an interactive environment, meaning malfunctions can be resolved even more efficiently. In addition to the basic MMRemote Access functionality, the package includes the following services:
- Chat support: A click of the mouse is all it takes to contact the Muller Martini service department. Important information can be exchanged directly via the chat function or VoIP (Voice over IP).
- Webcam: This image transfer functionality makes it even quicker and easier to identify the causes of malfunctions and implement repair measures.
- Remote access: If necessary, the Muller Martini service team can access the hopper control to analyze the settings and make any required corrections.

The new MMRemote online service solution from Muller Martini reduces service costs and increases both production reliability and system availability.




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