BCC Software receives high marks for superior support

Friday, May 21, 2010

Rochester, NY - BCC Software, a BÖWE BELL + HOWELL company and a leading developer of high-performance mailing technology solutions, received its highest ratings ever for customer support and satisfaction in a recent 2010 Customer Support survey. According to the poll, conducted in March 2010 among the entire BCC customer base, 97.5% of BCC customers are "very satisfied" or "satisfied" with BCC Support. Additionally, 99.3% of respondents would recommend BCC to others in the mailing community

In addition, 96.1% of survey respondents said they were "satisfied" or "very satisfied" with Customer Support's in-depth understanding of BCC products and Postal regulations.

"We're thrilled to see that our customers' satisfaction with BCC Support offerings is continuing to grow," says Chris Lien, BCC Executive Vice President. "These are unquestionably challenging times in the postal world, but we remain dedicated to helping our customers navigate those challenges and improve their businesses by offering the best possible support we can."

BCC delivers innovative products and services for professional printers and mailers of all sizes and specialties. BCC mail preparation software ensures mailing lists and addresses are up to date and include the correct postal barcodes to receive the maximum allowable automation discounts from the Postal Service. BCC also provides other valuable services such as mailpiece tracking and mail processing automation tools, allowing high-volume printers and mailers to be more efficient and reduce their bulk mail postage fees.