QuadTech minimizes customers' R&D risk with launch of Performance Proven Guarantee
Wednesday, May 12, 2010
Sussex, Wisconsin – Complementing a host of new products aiming to ensure quality, color accuracy and minimized waste in the print value chain, QuadTech's Performance Proven Guarantee has its worldwide debut at IPEX 2010 (QuadTech stand: 06-C520). Making technology investment a low risk venture, the Performance Proven Guarantee underwrites the benefits offered by these products through a formal agreement, specifying the performance improvements to be expected when a customer chooses a QuadTech system.
The Guarantee is subject to an initial assessment of the customer's operations, press configuration, business objectives and expected returns on investment. Based on these findings, QuadTech's technical sales specialists forecast the improvements resulting from the new installation and build a plan with specific success targets. If the customer agrees to the assessment and purchases the equipment, the Performance Proven Guarantee goes into effect. Technical support staff monitor performance and provide a round-the-clock remote diagnostics facility, so problems that might arise are quickly remedied. In the unlikely event that performance goals are not met, the equipment is removed and the customer receives a full refund of equipment costs.
Karl Fritchen, President of QuadTech, comments: "Our customers depend on innovation to drive quality improvements and reductions in waste and down-time. Yet in this fiercely competitive environment, costly research and development programs can incur too great a financial risk. That's why we believe it is not sufficient just to make extraordinary promises, but make assurances that will relieve the customer of that risk. The Performance Proven Guarantee reflects our confidence in our ability to keep customers at the cutting edge of press control technology. Our customers will know exactly what returns they can expect from our products, and by when, based on proven results."