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BCC Software launches premium 24/7 support

Tuesday, May 04, 2010

Press release from the issuing company

Rochester, NY - BCC Software, a BÖWE BELL + HOWELL company and a leading developer of high-performance mailing technology solutions, announces the availability of a new high-level customer support offering for software products. With the release of Premium 24/7 Support, a live service designed to deliver after-hours technical assistance, BCC customers now have access to essential support that can help ensure round-the-clock productivity and efficiency.

For over 30 years, BCC has been committed to providing superior customer service. 97.4 percent of respondents to a recent 2010 Customer Support survey indicated they were "satisfied" or "very satisfied" with BCC's Customer Support performance. Premium 24/7 Support takes that satisfaction one step further by expanding the availability of support for critical issues to after-hours, weekends and holidays.

"We're delighted to offer this new Support service to our current and future customers," says Chris Lien, BCC Executive Vice President. "High-volume postal operations run around the clock, and technical issues don't observe a 9-to-5 workday. This is another way to help ensure our customers have access to the support they need, when they need it."

BCC delivers innovative products and services for professional printers and mailers of all sizes and specialties. BCC mail preparation software ensures mailing lists and addresses are up to date and include the correct postal barcode to receive the maximum allowable automation discounts from the Postal Service. BCC also provides other valuable services such as mailpiece tracking and mail processing automation tools, allowing high volume printers and mailers to be more efficient and reduce their bulk mail postage fees.




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