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StreamServe unveils StreamShare community site

Thursday, April 22, 2010

Press release from the issuing company

Burlington, Mass. – StreamServe, Inc., a leading provider of business communication solutions for document efficiency and customer experience management, announced today the launch of StreamShare, an online community which offers over 5,000 of StreamServe's global customers and partners a wealth of product and solution tips, software downloads, and best practices from StreamServe's technical staff, customers, and partners. StreamShare encourages StreamServe customers and partners to share ideas, solve individual problems and learn about new ways of implementing StreamServe's technology to streamline document rich business processes and boost the satisfaction of their own customers.

"With the explosion of social media, there is a much greater demand on today's businesses to communicate more effectively and to really understand the needs of and concerns of their customers," said Dennis Ladd, StreamServe's president and chief executive officer. "While StreamServe has long provided solutions to improve customer experiences through highly-personalized correspondence, we believe StreamShare will further enhance communications with our own customers and partners. StreamShare's open environment will provide our customers with a greater level of interaction with other customers, partners and with our technical staff. It will also provide us with an opportunity to learn and improve upon our solutions to address our customer's needs more efficiently."

StreamServe customers and partners who register for StreamShare will gain easier access to StreamServe product downloads, documentation, guidelines and news all in the same context. StreamShare participation will allow customers and partners to contribute ideas for the implementation and use of StreamServe's solutions, share best practices, and further their knowledge of StreamServe's products.

According to an independent report from Forrester Research, Inc., "Any company that wants to become more customer-centric needs to develop a strong voice of the customer (VoC) program. Why? Because there's nothing more powerful than an ongoing stream of feedback from customers. This insight helps to identify problems, set priorities, and cut down on conflict across internal organizations. Instead of debating personal priorities, companies with good VoC programs make decisions based on what their target customers are saying." ("Sixteen Voice of the Customer Recommendations," Forrester Research, Inc., November 2009).

 

 

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