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HIFLEX Live: Quality assurance through proactive software maintenance

Friday, February 05, 2010

Press release from the issuing company

Aachen - HIFLEX, the authority in MIS and Web2Print, has developed a new software solution which will be used to support the quality assurance efforts of its customers. "HIFLEX Live" is a web-based system which provides proactive protection for customer systems and can even automate software maintenance.

Increasing the automation of order processing
The print industry is in a state of constant change, and its workflows are becoming increasingly automated. The effects of globalisation and mounting price competition require print companies to target the greatest possible efficiency and productivity. As developer of the branch software solutions HIFLEX MIS, HIFLEX Webshop and HIFLEX Print Support, HIFLEX has specialised on the optimisation of all processes connected with order management and production workflow, enabling print companies to implement the necessary high degree of automation.

Enormous boost to the quality of customer systems
The latest addition to the HIFLEX MIS Suite of products is "HIFLEX Live." The HIFLEX Live System, is a tool created specifically to support the maintenance and integrity of our customer's HIFLEX MIS systems. Designed as an early warning system, HIFLEX Live notifies users when updates and patches become available, or when a trouble situation is developing,  i.e., the disk capacity is in need of expansion, so that the system administrator and HIFLEX Support are notified before the issue results in a system failure. It also shows the currently active services within the HIFLEX system, e.g. JDF, Webshop and other integration points. Factors which could influence the stability of either hardware or software are thoroughly monitored and where appropriate, improved automatically.
HIFLEX Live was developed as a free service solely for the benefits it provides to the end user. "We are now able to easily optimize installed systems, and the automatic maintenance increases the efficiency of a customer's entire company. This gives an enormous boost to the quality and stability of our customers MIS systems," says Thomas Reichhart, HIFLEX Chairman. "The users of this exciting new software are delighted with our solution, and it is easy to see the benefits achieved from immediate assistance with no delays. There are absolutely no added costs, and above all, HIFLEX Live provides proactive maintenance to keep your MIS working at maximum efficiency."

Additional applications of HIFLEX Live include a clean re-installation and automatic configuration of the HIFLEX software, as well as a variety of support services that the customer can subscribe to. This can cover everything from icon replacement and the installation of new fonts, to the integration of new layouts into the HIFLEX system.

The most critical feature of HIFLEX Live, however, is the feedback it gives user companies about how they can optimize individual programs. Proactive analysis determines the appropriate solution for any inefficiency, which can then be implemented automatically into the customers MIS. HIFLEX Live retrieves program version information, checks that the complete functionality is available, and where necessary, initiates an automatic update via the "program fingerprint,".

24 hours a day
Thomas Reichhart summarized the necessity of HIFLEX Live, saying: "Our customers are able to concentrate on their productive activities, and can rest easy knowing that their system is running like clockwork. We know our customers work around the clock so it is only logical that we do the same. By utilizing automated maintenance, which we have used internally at HIFLEX for some time, we can now attend to our customers' systems 24 hours a day, 7 days a week!"




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