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Heidelberg Systemservice customers express satisfaction with new pricing

Monday, October 19, 2009

Press release from the issuing company

Kennesaw, GA – Generating considerable interest during Print 09 were new Heidelberg Systemservice products and policies including improved "Smart" pricing, a two-year extended parts warranty, expanded regular service hours and "plan ahead" service pricing on presses manufactured in 2000 or before. The company also logged significant sales of its prepaid services, equipment relocations, product upgrades, full service agreements, and Systemservice 36 plus conversions. See more "Smart" pricing details here: http://www.us.heidelberg.com/www/html/en/binaries/files/systemservice/sv-06_repair_rates_pdf

When Everett Graphics in Oakland, CA, recently requested service on the coating unit of an older model Speedmaster CD 102, it became an early beneficiary of Heidelberg Systemservice  improved "Smart" pricing structure, which offers a discount on service booked several days in advance for presses built in 2000 or earlier. "Heidelberg has done a great job with its new Systemservice policies," said company president Whit Everett. "Prices are very competitive, service is fast and professional, and the two-year parts warranty offers welcome security. In our experience, Heidelberg technicians do what they say they'll do, and when the problem is fixed, it's fixed."
Much the same can be said for Minuteman Press in Chula Vista, CA. According to company owner Norman Slinger, whose 1997 Heidelberg QM 46-2 recently developed a problem with its dampening system, the newly discounted hourly rate is "definitely worth it," especially given the professionalism of his Heidelberg technician. "He's fast as well as thorough," Slinger said. "You won't find him spending three hours on a half-hour task. As a small business owner, I really appreciate that kind of diligence because it saves me money."  
"Whether our customers purchase new or remarketed equipment, or the parts and service needed to keep their equipment running in top condition, customers expect the support they receive from Heidelberg to meet the highest standards," said Rodney Strasser, Director, Systemservice Product Management, Heidelberg USA.  "With the addition of our new, pricing structure and parts warranty, Heidelberg Systemservice provides customers with convenient, affordable, risk-free maintenance performed exclusively by factory-trained Heidelberg service technicians."
Heidelberg will warranty any Heidelberg Original Spare Mechanical Part for a period of two years, provided the part is installed by a Heidelberg technician. Should the new part fail within the two-year warranty period, Heidelberg will replace it at no charge, provided it is also installed by a Heidelberg technician. The electrical parts warranty will be extended to one year, subject to the same conditions on installation. The new service pricing structure is based on variable factors like the size and technological level of the equipment. In addition, Heidelberg now offers more flexible standard working hours, lower Saturday rates, and available zone travel charges that result in fixed travel costs. Finally, Heidelberg Systemservice now offers a significant discount to customers with presses built in 2000 or earlier, if they book service five business or seven calendar days ahead of time. Neither the two-year parts warranty nor the new service pricing structure will affect training packages or Systemservice 36plus in conjunction with the sale of new Heidelberg equipment.
The Heidelberg Systemservice portfolio spans the gamut from technical services using the latest diagnostics technology and tools delivered by Heidelberg experts, to individual maintenance programs, equipment relocations, press evaluations, training and overnight availability of Heidelberg Original Service Parts. For details, visit www.us.heidelberg.com .
Heidelberger Druckmaschinen

A technology provider and partner in the print media industry.

Heidelberger Druckmaschinen AG (Heidelberg) is, with its sheetfed offset printing machines, one of the leading solution providers for the print media industry. All over the world, the name Heidelberg is synonymous with state-of-the art technology, top quality, and closeness to the customer. The core business of this technology group covers the whole value-added and process chain for the 35 x 50 cm (13.78 x 19.69 in) to 121 x 162 cm (47.64 x 63.78 in) format classes in the sheetfed offset sector.
Heidelberg develops and produces precision printing presses, platesetters, postpress equipment, and software for integrating all the printshop processes. Environmental protection has an enduring importance in this regard. Solutions for the development, production, and utilization of presses help to conserve resources, reduce emissions, and cut wastage. The Heidelberg portfolio also provides general and consulting services ranging from spare parts and consumables to the sale of remarketed equipment, and training at the Print Media Academy.
Based in Heidelberg, Germany, with development and production sites in seven countries and around 250 sales offices across the globe, the company supports around 200,000 customers worldwide. All Heidelberg presses destined for the world market are manufactured at the Wiesloch-Walldorf site in line with strict quality standards. Standardized presses in all standard format classes and folding machines for the Chinese market are produced by Heidelberg in Qingpu near Shanghai.
Heidelberg presses worldwide produce high-quality print products such as business cards, brochures, posters, and folding cartons.
In financial year 2008/2009, Heidelberg recorded sales of EUR 2.999 billion. As of March 31, 2009, the Heidelberg Group had a workforce of 18,926 worldwide, including 707 trainees.




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