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Survey Advantage & Technique Group enter into partnership

Monday, June 22, 2009

Press release from the issuing company

Jamestown, RI -- Survey Advantage Inc, announced today a partnership with Technique Group, the developer of commercial printer MIS solutions.  Technique users now have the ability to generate referrals, identify areas to expand client share, and preserve recurring revenues through continuous customer feedback and reporting.  By developing the necessary tools Technique has enabled customers to work closely with Survey Advantage to implement the CustomerPulse program.  On-line reports are delivered daily to deliver leads, monitor performance over time, and benchmark with the industry.

Survey Advantage's suite of services enables printers to keep a "thumb on the pulse" of each print buyer, and alert management when a print buyer is dissatisfied with a recent order, is open to discussing other opportunities, or shares a referral. Technique offers a full suite of integrated print MIS modules for the commercial printing industry and is considered one of the premiere vendors of print MIS worldwide. Survey Advantage focuses on the printing industry and their products give printers and graphics communications businesses a complete customer feedback process.   CustomerPulse streamlines and automates the entire process,

 "Survey Advantage now enables our customers to drive sales leads to grow their business while preserving recurring job revenues, two areas are on the minds of most printers today." said Mark Anderson, Chief Operation Officer of North America for Technique. "It's a pleasure to partner with an industry leader like Survey Advantage, whose application helps increase the effectiveness of client management for Technique users."

CustomerPulse is easy to use and maintain because it was designed by customer serving professionals, not IT specialists. "By Technique taking the time we now have a solution which takes 15 minutes to set up a Technique user.  Maintaining CustomerPulse is a 5 minute weekly exercise, delivering a constant flow of customer feedback", noted Michael Casey, President and Founder of Survey Advantage. "Printers can save customers throughout the year, identify areas to expand within accounts, and generate referrals for $99/month.  This is a low cost insurance policy and lead generator all in one. "

CustomerPulse automates the time-consuming and tedious tasks associated with maintaining a survey and reporting process. Because Technique pulls the necessary shipping data, users do not have to manage surveying.   They can be confident that surveys look professional and streamlined. Convenient electronic distribution options and innovative drill-down features ensure that reports are valuable to all staff within the enterprise.

 

 

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