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Heidelberg USA announces new parts warranty

Monday, September 14, 2009

Press release from the issuing company

Kennesaw, GA – Concurrent with Print 09, Heidelberg will introduce a two-year warranty on Heidelberg Original Parts, in addition to a new service pricing structure designed to meet the regular repair and maintenance needs of its customers.
Earlier this year, Heidelberg conducted an extensive market study of its customers in an effort to ensure that the very best service and parts products are offered specific to customer requirements. Mike Niesen, Vice President, Technical Support stated, "We have always provided the high quality customers expect, and now we have even more competitive prices that will enable us to be the first choice for all Heidelberg customers. After listening to our customers, we are launching a new service pricing structure and two-year parts warranty."
Heidelberg will warranty any Heidelberg Original Spare Mechanical Part for a period of two years, provided the part is installed by a Heidelberg technician. Should the new part fail within the two-year warranty period, Heidelberg will replace it at no charge, provided it is also installed by a Heidelberg technician. The electrical parts warranty will be extended to one year, subject to the same conditions on installation.
The new service pricing structure is based on variable factors like the size and technological level of the equipment. In addition, Heidelberg now offers more flexible standard working hours, lower Saturday rates, and available zone travel charges which result in fixed travel costs.  
Many Heidelberg customers run their presses hard for many years. As a result, older presses can benefit from the right service and service products to ensure they continue to deliver the maximum productivity of which they are capable. In order to help breathe new life into these presses, Heidelberg Systemservice now offers a significant discount to customers with presses built in 2000 or earlier, if they book service five business or seven calendar days ahead of time.
Concludes Niesen, "We want to partner with our customers to provide them with cost-effective, risk-free preventive maintenance at a price they can afford, on a schedule that suits them, with a warranty on needed parts, all with the assurance that work on their valuable investment will be performed exclusively by highly skilled and trained Heidelberg service technicians."
Neither the two-year parts warranty nor the new service pricing structure will affect training packages or Systemservice 36plus in conjunction with the sale of new Heidelberg equipment.

A Booth of Their Own
There's a good reason why Heidelberg Original Parts, Systemservice and Certified Remarketed Equipment from Heidelberg will occupy dedicated booth space of their own at Print 09. Whether they purchase new or remarketed equipment, or the parts and service to keep them running in top condition, customers expect and deserve the highest standards from Heidelberg. The Systemservice portfolio spans the gamut from technical services using the latest diagnostics technology and tools delivered by Heidelberg service experts, to individual maintenance programs, equipment relocations, press evaluations, training and the fast availability of Heidelberg Original Service Parts. And when the purchase of new equipment is not feasible, Certified Remarketed Equipment from Heidelberg provides a satisfying alternative without compromising on quality.
Cutting-edge technology and comprehensive services from Heidelberg ideally complement one another.
In addition to booth 1200, be sure to visit Heidelberg in booth 1593 to speak with a Service Consultant or go to www.us.heidelberg.com <http://www.us.heidelberg.com>  to learn more about these and other Heidelberg Systemservice and Certified Remanufactured options.

eCall and Remote Diagnostics
For Print 09, Heidelberg is highlighting demonstrations of its proactive eCall and web-based Remote Diagnostics services. With eCall, an impending service issue automatically triggers an alarm and at the touch of a button, the press operator can notify Heidelberg – no telephone call is necessary – in less than one minute. Thanks to the automated pre-analysis tool, a Systemservice Expert will call the customer back quickly with a detailed analysis. With Remote Diagnostics, direct online assistance from Heidelberg experts is available if there is a problem. Once the remote connection is established, a Heidelberg Systemservice technician troubleshoots the equipment, provides a diagnosis, and makes recommendations for repair. In up to 70 percent of cases - such as setting, application, or process errors - the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone preventing the need for an onsite service call.  Both Remote Diagnostics and eCall are part of Systemservice 36plus – the comprehensive service package that is included in the sale of most presses.
For more information about Remote Diagnostics, eCall and other Heidelberg Systemservice products, visit www.heidelberg.com <http://www.heidelberg.com> .
For a complete listing of Expert Spots and customer interviews, press announcements, and an interactive map of Heidelberg's completely redesigned, 30,000-square-foot booth, consult the schedule posted at Heidelberg's Print 09 microsite, http://sso.us.heidelberg.com/print09 <http://sso.us.heidelberg.com/print09> .




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