08/13/2007 - Heidelberg is now equipping all its Computer-to-Plate (CtP) systems, both the Suprasetter and Prosetter families, with all Internet-based Remote Service functions. Since the end of 2006, when the company first began equipping the Suprasetter A series with Remote Service functions, 20 percent of all systems worldwide have been connected up to Heidelberg Remote Service, and this trend is growing rapidly.
"Customer demand for intelligent, online-based services is growing all the time, which is not surprising given the clear benefits this Heidelberg solution offers as an overarching technology. While rapid reaction times help boost machine availability, the drop in service callouts drives down costs," explains Bernhard Steinel, Senior Vice President Service at Heidelberg, neatly summing up how Remote Services benefit users.
Heidelberg has been offering its customers Internet-based Remote Services since 2004. Users can link their production systems via the Internet to their local Heidelberg service team, which can diagnose any problems online, resolve many issues directly, or prepare appropriate solutions. Service representatives can also provide users with guidance and assistance via the Internet.
The launch of the Suprasetter A52/A74 in the fall of 2006 made the latest generation of Remote Services a key component of the Heidelberg portfolio for customers working with CtP (Computer-to-Plate). As a result, almost all Heidelberg prepress, press and postpress products are now equipped with this technology. "This makes Heidelberg the only supplier that offers its customers the far-ranging benefits of an Internet-based remote service solution across the entire value-added chain," comments Steinel.
The security of the Internet-based Heidelberg Remote Service linkup has been certified repeatedly by the independent company TÜViT GmbH, most recently in May 2007.