DENVER - 11-14-2007 Quark Inc. announced today that the company has opened a new technical support center in its corporate headquarters in Denver, Colorado. The center now serves both current Desktop and Enterprise clients in North America and is staffed by a team that is trained to provide English-language technical support for all Quark products.
The Denver technical support center was established in response to customer feedback and is the latest addition to Quark's global support network, which strives to provide Quark customers with free, fast and simple resolution to technical issues. Quark technical support teams are also located in Chandigarh, India and Neuchatel, Switzerland. Customers using Quark products in North America who call Technical Support (800-676-4575, option two) now connect directly with Quark's Denver team Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m. Mountain Time. After-hours support is available through the same number and is provided by Quark's technical support team in India.
In addition, Quark has launched a live online support feature for Quark Desktop products, where users can chat with a technical expert and resolve issues in real-time. Accessible at http://www.quark.com/service/desktop/support, live chat help is available between 6 a.m. and 6 p.m. US Mountain Time.
"I think the new Denver Tech Support Center is extremely helpful," said Paul Tomzak, instructor at the New School University and Fashion Institute of Technology in New York City. "The team bends over backwards to make the client feel of value - this makes a big difference."
"We know that Quark customers rely on our products to achieve creativity and productivity, and we are committed to providing timely resolution to technical issues so that they may reach these goals. Our new Denver technical support team will help Quark deliver even greater service to English-speaking clients in North America while enhancing our overall global support network." said Adriaan Roosen, senior vice president, customer service and operations, Quark.