Imprimerie Centrale Takes Lead in Customer Service with Agfa's Enterprise Solutions
Tuesday, January 16, 2007
Mortsel, Belgium — 15 January 2007 — Agfa Graphics announced today that it has extended its partnership with Imprimerie Centrale, a leading printing company in the Grand Duchy of Luxembourg. Agfa’s latest enterprise software for prepress automation and project management will enable Imprimerie Centrale to further improve remote and online customer service while integrating their existing Management Information Systems (MIS) from Gamsys (Spa, Belgium). The new contract includes a full suite of the :Delano project management solution (:Delano Production), linked to the latest version of prepress automation software :ApogeeX 3.5. Digital proofing will use :Sherpaproof for hardcopy and :Delano StreamProof for remote contract softproofing. For digital platemaking, Imprimerie Centrale will install 2 :Avalon LF thermal CtP systems for use with Agfa’s digital plates. The Agfa software can also integrate Imprimerie Centrale’s digital and offset printing presses for maximum production and service efficiencies. Imprimerie Centrale is the first printing company in Luxembourg to implement these graphic enterprise solutions. To further grow their business, they target an international and remote customer and prospect base. :Delano’s online customer service facilitates, automates and enhances the interaction between the printer and his customers, from file intake to online approvals to finished product, all with the immediacy of an easy-to-use browser-based web application “We weren’t just looking to automate and digitise prepress and printing,” said Imprimerie Centrale’s managing director Roland Dernoeden. “Many printers have done so using a wide variety of software packages. Agfa Graphics’ solution however was the only one to offer full integration and connectivity for enhanced customer service and easy interaction. Agfa offered us tools that enable us to attract new customers around the corner or hundreds of miles away. We’ll collaborate online and save time and cost while reducing error. That’s what our business model is all about: our focus on our customers ensures our competitors cannot catch up.” “We are honoured to have been selected by Imprimerie Centrale. They have earned an excellent reputation and their name is well known for quality and service across their entire region. The whole Agfa Graphics team is looking forward to widening the scope of our partnership so we can help Imprimerie Centrale Stay Ahead,” said Agfa Graphics director of sales for the Benelux, Kris Vangeel.