Aberdeen, a leading research institute in the USA, chose Heidelberger Druckmaschinen AG (Heidelberg) for the Business Evolution Award for managing information flow across internal functional practices to achieve measurable business growth. Richard Mack, Di-rector of business development sytemservice at Heidelberg USA accepted the award during a recent Chief Service Officer’s Summit held by Aberdeen in Boston. “We would like to thank the Aberdeen Research Group for the 2006 Business Evolution award. We see this as a recognition of the ongoing investment Heidelberg is making to improve the information management in the service chain. Heidelberg's efforts provide a more efficient service delivery for customers resulting in higher productivity and less downtimes on the customer's side," stated Mack while receiving the award. The Summit was set up by Aberdeen for the first time as a symposium for best prac-tices and networking for high level service, finance, supply chain, and operations ex-ecutives to accelerate strategies for post-sales service transformation. During the pro-ceedings, Aberdeen presented five companies with Service Chain Achievement Awards in the categories, Business Evolution, Executive Stewardship, Process Excel-lence, Innovation in Technology and Performance Excellence. “This Summit has set the stage for future service chain research and events from Aberdeen,” said Mark Vigoroso, Chief Research Officer and SVP, Service Chain Research at Aberdeen. “We will continue to build and expand the body of fact-based research in strategic service management.”