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BOWE BELL + HOWELL announces ISO 9001:2000 certification of its BBH Bethlehem Services facilities

Thursday, October 12, 2006

Press release from the issuing company

Bethlehem, Pa., Oct. 11, 2006 - BOWE BELL + HOWELL is pleased to announce achievement of ISO 9001:2000 certification status for its BBH Bethlehem Services facilities. The certification status was awarded following the development of a business management system through the use of process-mapping techniques. The system enabled establishment of the disciplines to follow and improve a process, focus on customer satisfaction, measure performance, and continuously imbed operational improvements. BBH Bethlehem Services includes two facilities - Product Reconditioning Services (PRS), specializing in the certified reconditioning of pre-owned mail processing equipment, and Business Continuity Services (BCS), which provides disaster recovery and overcapacity services for printing and mailing operations. John Tarascio, executive vice president of service operations, said, "I commend the Bethlehem management team for pursuing and receiving ISO certification within a very aggressive time line. By reviewing our existing processes, the team has made the necessary revisions in areas of quality and operational efficiency. Our customers are positively impressed when they visit our PRS and BCS facilities. BBH Services receiving this certification is additional proof of our commitment to this business." ISO 9001:2000 (the most recent version of the certification standard) is internationally recognized for promoting a process approach to improving the effectiveness of a Quality Management System, enhancing customer satisfaction, and meeting customer requirements. Certification indicates independent verification that BBH Bethlehem Services meets the requirements of the standard. The assessments look at the process that a company uses to ensure quality and continuous improvement. The Bethlehem facilities were certified as meeting the requirements of ISO 9001:2000 for the design, manufacture and remanufacture of mail processing equipment, and the provision of disaster recovery and overflow mail processing services. The BBH Bethlehem Services' certificate (#A15515) was presented by Underwriters Laboratories (UL) on Aug. 29, 2006. UL is one of the world's preeminent consulting firms for ISO certification, with the reputation as a leader in product-safety testing and certification within the United States and one of the most recognized, reputable conformity assessment providers in the world. UL granted the registration upon BBH Bethlehem Services' successful completion of a series of quality system assessments. BÖWE BELL + HOWELL's diverse service offerings - including PRS and BCS - will be featured in booth 421 at the GRAPH EXPO 2006 exhibition and conference Oct. 15 through Oct. 18 at McCormick Place in Chicago. For more information regarding BÖWE BELL + HOWELL or BBH Services, call 1-800-220-3030.

 

 

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