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Deluxe Announces Plans to Close Call Center

Friday, August 18, 2006

Press release from the issuing company

ST. PAUL, Minn.--Aug. 17, 2006-- Deluxe Corporation announced today it will close its Syracuse, New York customer service call center as part of its previously announced plans to streamline business operations and reduce costs. The facility, which employs 260 people, is expected to be closed during the first quarter of 2007. "This was not an easy decision given that this facility has been one of our industry leading call centers," said Luann Widener, president of Deluxe Financial Services. "However, we need to better align our call center operations and cost structure to call volumes and client requirements. We are committed to providing a seamless transition of customer support to our remaining call centers while we work closely with the affected employees to provide a variety of support services, including severance benefits and outplacement assistance as well as affording them opportunities to apply for other open positions within Deluxe. We truly appreciate our long-standing relationship with the Syracuse community and the quality service and support the employees at this location have provided to Deluxe and its customers." Costs associated with the closure are not expected to be significant, and the full benefit of the cost savings resulting from this streamlining of the Company's call centers is expected to be realized beginning in the second quarter of 2007.

 

 

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