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FedEx Kinko's Launches New Retail Concept, Smaller stores

Wednesday, August 09, 2006

Press release from the issuing company

DALLAS--Aug. 8, 2006-- FedEx Kinko's, an operating company of FedEx Corp., today introduced a new store format designed for superior customer service and convenience. The company expects to open 200 of the new centers across the United States by June 2007. The centers are approximately one-third the size of a traditional center, and they feature enhanced pack-and-ship stations and twice the number of office products. In addition to the new features, they also will offer the same services as a traditional FedEx Kinko's, including full-service and self-service copy and computer rental services. With an average footprint of 1,800 square feet, the smaller layout allows FedEx Kinko's to open in more locations than the traditional 6,000 square-foot centers. The efficient model also makes it easier and more convenient for customers to quickly handle their office, printing and shipping needs in one stop. "FedEx Kinko's is continually evolving to meet our customers' needs," said Kenneth A. May, president and chief executive officer of FedEx Kinko's. "This new concept is part of our larger vision to give customers more access to our office and print services and the FedEx transportation network. The expanded office supply offerings and enhanced pack-and-ship capabilities will make FedEx Kinko's even more convenient for small business owners and mobile professionals." Expanded Offerings The expanded offering of office products will provide customers with more choices and convenience in their supply needs. The centers will carry an enhanced selection of business papers and writing instruments, as well as new technology offerings such as DVD media, thumb drives, and mobile-phone accessories. The enhanced pack-and-ship stations will feature more shipping supplies and materials, making it even easier for customers to pack their items on-site and ship via FedEx Express or FedEx Ground. In addition, the centers will be adding notary services, allowing customers to print, notarize and ship critical documents worldwide. The new centers will focus on convenience and customer service, employing four team members highly specialized in all FedEx Kinko's services. Each team member will work with customers from start to finish on their projects, delivering a positive customer experience. Designed for Growth FedEx Kinko's selected the store model after a year of researching and testing several concepts. The final design was both well-received by customers and cost-effective for the company. The smaller concept is designed to manage growth efficiently by reducing costs associated with construction, equipment and overhead. Construction costs for the new centers are approximately 50 percent less than a traditional center, and the digitally-connected FedEx Kinko's network reduces the need for duplicate machines in each location. Some of the larger jobs, including signs and graphics, will be processed via the FedEx Kinko's digital hub-and-spoke network. "With this new concept, FedEx Kinko's is poised to grow in a smart and efficient manner," May said. "It is a big step toward providing more convenience for customers while improving and growing our overall business." The 200 new U.S. locations will increase the number of FedEx Kinko's centers to 1,700 worldwide.




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