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Docucorp Receives High Scores on Madison Advisors' Best Practices Analysis Study

Wednesday, June 28, 2006

Press release from the issuing company

DALLAS--June 27, 2006-- Docucorp International, a leading provider of Customer Communication Management (CCM) solutions, announced today that it scored 14 percent higher than the industry average on Madison Advisors' Best Practices Analysis (BPA) Study of the company's ASP facility. Docucorp's score for its 2006 assessment is 81.2, compared to the industry average BPA score of 69.6. "Docucorp's ASP facility does an impressive job of meeting its customers' needs for high-volume, mission-critical transactional document production. One of Docucorp's key strengths is their strong adherence to documented standards and procedures for controlling and managing the production process," said Kemal Carr, president and principal analyst, Madison Advisors. "Docucorp compared favorably with Madison Advisors' benchmark BPA data in several areas, exceeding the overall average and achieving scores very close to the 'best practices' rating in some areas." Madison Advisors' BPA Study involves on-site reviews and data collection, capturing more than 700 data points related to criteria that impact the success of a document production facility. Docucorp's ASP facility received above-average or near best practices-level scores in the following areas: * Architecture -- features meet or exceed industry infrastructure standards, including a load balancing system for work sharing and recovery * Software -- expertise in developing software packages and systems that provide unique solutions to customers * Functionality -- excellent business process support capabilities * Service Level Agreements and Standards -- strong commitment to documenting and following standards and procedures * Capacity Utilization -- capability to manage heavy printer work loads during peak periods, reaching 130 percent of normal volumes while maintaining a 60 percent utilization level during non-peak processing * Quality Metrics -- achieved a 99 percent QA measurement based on documented customer issues * Workflow -- continuous focus on the process and systems to remain current and implement incremental improvements * Work Mix -- more diverse set of applications and services than many other external providers * Business Continuance -- documented and well maintained business continuance plan * Financials -- strong balance sheet, and positive cash flow and 12-month stock price * Client -- various verticals and wide variety of applications supported Madison Advisors has conducted BPA Studies, which examine the best practices of captive or internal document service operations and for-profit service providers, for more than 70 Fortune 1000 organizations. To view Madison Advisors' BPA Study of Docucorp's Coppell, Texas, ASP facility in its entirety, visit www.docucorp.com.




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