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SERVaccess "Goes Live" with Industry's Most Automated Call Management System for Service

Wednesday, May 31, 2006

Press release from the issuing company

Marietta, GA., May 31, 2006 – SERVaccess LLc., announced today they have gone live with their unique call management system for the service industry. In development since the fall of 2005, the SERVaccess system is a proprietary solution which has automated the service process and dialog between the company in need of service, and an individual who can supply the services requested. How the network works Printers no longer have to call a Dispatcher and wait on hold, either to request service or to find out when someone is coming. The goal of SERVaccess is to let the customer have fast access to service professionals in the most automated, flexible manner possible. In addition, the system was built to let service people do what they do best, without getting bogged down in administrative duties and phone calls. Using our online interface at www.SERVaccess.com, a service request can be logged from any device connected to the internet. Instantaneously, the request is routed to the primary service person that gets all the necessary information on his cell/PDA device. In the field, the SERVaccess system can operate on any WindowsTM-based mobile PC (e.g. Smartphone). With these devices, technicians within their network can manage their day-to-day communications and data needs directly with their customers via the SERVaccess solution. Special software and pull down menus make it easy to accept, defer, update and close calls on this simple device. Best of all, when a mechanic updates the status of a call, the customer instantly gets a text message with that update. Imagine a customer with a down press. He’s busy managing the crisis and responding to his own customers, who aren’t happy about any delays. All of sudden, his phone lights up with a text message stating, “SERVaccess call #45783 update. Bill Smith is on his way.” When the call is done, the customer’s signature is captured on the PDA and SERVaccess takes care of the billing, taxes, collection, updating of records, etc. The service professional is free to move on to the next assignment. Added reporting value through automation Because the system is built on a technology-driven infrastructure, SERVaccess collects information at every data point throughout the entire printer/vendor relationship. The options for reporting are virtually unlimited, which means that SERVaccess can customize reports to suit the printer’s specific business needs. In addition, if the printers use several service providers, and all of them are tapped into the SERVaccess network, the printer could have one-stop shopping, more visibility, and more control. What services we provide Print Media Industry customers will enjoy: · 'One-stop shopping' alternative for their technical support needs, regardless of brand name. · On-line call management and updates via text messaging to cell/PDA and/or any device connected to the internet. · Service Professionals who are free to work as long as it takes to get a machine back in operation because they aren't subject to the arbitrary overtime caps of the large corporations. · A large network of service professionals who will back each other up. For the network of Service Professionals, we provide a complete array of back-office support and infrastructure, including: · Service call management · Web-based access to call information · Contract management · Service histories and call reports · Invoicing · Collection · Standard service offerings and contracts · Use of the company's network brand · Performance reporting · Marketing and marketing services · Access to product training · Access to major accounts

 

 

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