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Rita's Water Ice Franchise Company Turns to WorkflowOne to Support Rapid Expansion Plans

Monday, May 08, 2006

Press release from the issuing company

Dayton, Ohio. May 8, 2006 --- WorkflowOne, one of North America's leading providers of document and business communication services, announced today that it has been selected by Rita's Water Ice Franchise Company, LLC., the nation's largest Italian Ice chain, to aid in their rapid expansion through strategic management of brand-related promotional materials. As a result, the company's 350-plus franchises will enjoy a technology-enhanced ordering process for promotional items, signage, point-of-purchase, uniforms, as well as menus, franchisee manuals and packaging products. Rita's opened in the summer of 1984 with one retail operation in Bensalem, Pennsylvania. Over the course of 22 years, the company has grown to include a franchise network with over 350 franchised locations in 12 states. Recently named one of the Top 25 Franchise High Performers by the Wall Street Journal's Startup Journal, Rita's is planning an aggressive expansion program to grow to 1500 locations by 2010. As part of their plan, they wanted to organize and consolidate their brand-related spending, streamline the ordering process for franchisee support materials and partner with a single source for all business communication services. “Our aggressive expansion plan required that we develop the infrastructure to support a franchise network of three times our existing size,” said Lenny Valentino, vice president of business development at Rita's. “In addition, we needed to streamline the ordering and fulfillment process as well as consolidate our vendor base for brand-related and promotional item spending. After an extensive evaluation, WorkflowOne was the clear choice and partner to support the next phase of our growth.” WorkflowOne was selected over six other vendors, based on its customer service focus and satisfaction, depth of expertise in supply-chain management, logistics and most of all, experience with promotional products. WorkflowOne will deploy a Web-based order management system with Rita's, allowing any of the 350 plus franchises the ability to order all franchise support materials, from apparel to advertising incentives as well as business stationary, through a convenient online portal. The relationship will allow Rita's to decentralize order entry, while maintaining centralized purchasing and brand control. Their franchisees will also have the ability to place, process and manage both static and variable-data printed material securely from any Internet-connection. On May 8th Rita's will proudly re-launch their On-Line Merchandise Store at www.ritascoolstuff.com powered by WorkflowOne. The goal of www.ritascoolstuff.com is to continue to build the brand through increased visibility and awareness of its cool treats and our locations, while expanding our merchandise offerings to Rita's fans across the country. The consumer web site was driven by the countless requests from our loyal customers' to purchase Rita's branded apparel and promotional products. The company will leverage their relationship with WorkflowOne not only for manufacturing, logistics and fulfillment, but also as a key part of their overall web site development.




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