Heidelberg Wins 1000th Customer for Questra-Powered Remote Service
Thursday, April 20, 2006
REDWOOD CITY, Calif., April 19 -- Questra Corporation, the global leader in Intelligent Device Management (IDM), is proud to announce that its customer, Heidelberger Druckmaschinen AG (Heidelberg), the world's leading solution provider for the print media industry, has signed its 1000th Remote Service customer in the press sector. Colourstream, a well-established print shop in Derby, England, chose Heidelberg's Questra-powered Remote Service for its Heidelberg Speedmaster SM 74 press. "Internet-based remote service from Heidelberg guarantees fast reaction times by Heidelberg's systemservice team in the event of malfunctions and offers excellent value for money," said John Greene, managing director of Colourstream. "We anticipate shorter downtimes and lower costs, and we were highly impressed by the security measures implemented by Heidelberg for transferring data via the Internet." In 2004, the Germany-based IT industry organization, TUV Informations- technik GmbH, certified that Heidelberg's Internet-based Remote Service platform complied with the highest security standards. "Web-based Remote Service has been established for years in prepress, and it is now gaining a foothold in the press sector, too," said Bernhard Steinel, manager of systemservice at Heidelberg. "Remote Service means that our customers can rely on fast and professional support from our experts around the clock, giving them a higher level of service at a lower price." Heidelberg offers its customers multi-level Remote Service based on Questra's secure, globally standardized Internet platform. In addition to automated and proactive remote monitoring and diagnostics of its printing equipment, Heidelberg offers remote support. A printshop can connect to the Heidelberg service center over the Internet with the click of a mouse and grant a service technician access to its production system. The Heidelberg service technician then can give the operator advice and instructions directly on screen. For more complex problems, the Heidelberg service engineer can consult with a Heidelberg service specialist by conference call to find a solution. The customer is involved throughout and controls the process. In fact, a customer can end a service session at any time with the click of a mouse. Ease of use and speed of service result in a reduction in downtime; there is no need to wait for a service visit. "The value of IDM-driven remote service continues to be recognized and validated as manufacturers widely deploy services based on the Questra IDM Application Suite(TM) to their customers," said Walt Rossi, vice president of marketing at Questra. "It's an honor to work with an industry leader like Heidelberg, and we congratulate them on their achievement upon reaching this significant milestone."