DENVER — November 22, 2004 — In an effort to provide the best user experience to its millions of customers, Quark is proud to announce free technical support for its English-speaking customers starting December 1, 2004. Noting customer requests and a shift in philosophy, Quark made the decision as part of its new customer-centric vision for today’s creative productivity. “We are serious about our commitment to our customers,” said Monique Wirz-Grutter, vice president of operations for Quark. “By providing free technical support to our English-speaking customers, we’re offering another tangible and positive benefit of being a Quark customer. We’re glad to have the number one selling desktop publishing software — this is a way to thank our customers who made that possible.” Support in the United States Registered customers of QuarkXPress in the United States can call 800.676.4575, option 7 for technical support during standard U.S. business hours (Monday – Friday, 7:00 a.m. – 5:00 p.m. Mountain Time). E-mail support is available at www.quark.com/service/desktop/support/support_email.cfm. Support in the United Kingdom Registered customers of QuarkXPress in the United Kingdom can call 00800 1787 8275 (toll-free) +41 32 720 14 14 for technical support during standard U.K. business hours (Monday – Friday, 8:30 a.m. – 17:30 p.m. Central European Time). E-mail support is available at euro.quark.com/en/service/desktop/support/support_email.cfm. Support in Australia Registered customers of QuarkXPress in Australia can call 800.670.973 for technical support during standard Australian business hours (Monday – Friday, 9:00 a.m. – 5:00 p.m. Australian Eastern Standard Time). E-mail support is available at www.quark.com/service/desktop/support/support_email.cfm. Web forums English technical support is also available to all customers through the Quark Web site forums at: www.quark.com/service/forums/. Self help All customers can utilize the searchable database and tech•notes on the Quark Web site at: www.quark.com/service/desktop/support/techinfo/.An additional source of self help is the Quark Web site forums at: www.quark.com/service/forums/.