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IKON Unveils Website Designed to Enhance Online Customer Experience

Thursday, December 04, 2003

Press release from the issuing company

VALLEY FORGE, Pa.--Dec. 3, 2003-- IKON Office Solutions, the world's largest independent channel for document management systems and services, announces the unveiling of its newly redesigned website, to empower current and potential customers with more robust product information in a user-friendly environment. Based on suggestions from customer surveys, the new IKON.com features a streamlined layout and improved navigation that will allow users to easily access information about IKON's products and services. "The new website design is a great win for our customers," said Cathy Lewis, Senior Vice President of Marketing at IKON. "The redesigned IKON.com demonstrates our commitment to increase efficiencies and enhance the customer service experience, helping users realize more ways to improve their document workflow and contain their costs." Visitors to the new IKON.com will now have access to more robust, detailed information on the full line of IKON products, services and solutions. Reinforcing the company's value added approach, the site also features new comparison and product-finder tools that will help customers choose among best-in-class technology, equipment and supplies from the industry's leading manufacturers--including such brands as Canon, Ricoh and HP. These new features supplement the familiar online tools that have been available to help customers with metering, online service requests and ordering supplies.




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