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Emtex Adds 24/7 Support to Customer Service Initiatives

Monday, July 19, 2004

Press release from the issuing company

Boca Raton Florida, July 15 th , 2004 , Emtex Software Inc., a leading provider of Output Management solutions for mission critical, high volume document production, announced it has expanded its customer support services to include 24 hour, seven days a week support. Enterprise output management systems are mission critical in corporation's customer communications delivery. In recognition of their importance, Emtex Software Inc., has introduced extended technical support coverage. The new offering is designed to provide our customers with around the clock technical support, 24 hours a day, 7 days a week, 365 days a year. The extended coverage offering allows our customers to have direct access to Technical Support beyond the regular business hours (8:00 a.m. to 5:00 p.m., EST). The Extended Technical Support Coverage is designed to meet our customer's day-to-day operational demands in today's fast-paced environment. Emtex's Support Policy will insure a 2 hour response time to each and every call received during the extended coverage hours. All calls are fielded by a qualified Emtex Technical Support Specialist. Tim Moylan, Emtex President, stated, "Emtex's management team has continually been focused on building our level of customer service to include the best possible support for our clients. For many of our customers, Emtex software solutions are an integral component of their document output workflow. Therefore by increasing our availability for customer service support and continuing to offer higher levels of assistance, we will enhance customer satisfaction.” Emtex's Technical Support Team offers our US customer base access to expert technical assistance on our products exactly when they need it. This additional Technical Support coverage displays Emtex's continued commitment in to achieve 100% customer satisfaction.




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