IKON Named To iSource 100 For Its Leading Online Capabilities
Wednesday, June 25, 2003
Valley Forge, Pennsylvania —June 24, 2003— IKON Office Solutions, the world’s largest independent distributor of document management products and services, today announced that it has been recognized as one of 2003’s iSource 100 by iSource Business Magazine for its innovative online capabilities helping customers make their supply and demand chains more effective and efficient. As part of its survey process, iSource Business Magazine interviewed IKON Online customers and recognized the offering as capable of providing swift and effective customer service, as well as providing a comprehensive end-to-end solution that is customizable, adaptable, and easy to implement. IKON Online, one of IKON’s e-services offerings, enables customers to order contracted services, equipment and supplies from private customized e-catalogs, as well as facilitating a variety of other customer service transactions. “We’re pleased that IKON’s online customer capabilities have been recognized by iSource Business as leading the way to help customers with their online procurement needs,” said Cathy Lewis, Senior Vice President of Marketing for IKON. “IKON Online is a robust offering that helps customers acquire equipment, supplies and services with ease, with each site being customized to meet their requirements. The solution is designed to help streamline their procurement process while minimizing the number of suppliers and controlling costs.” The iSource 100 is based on analysis done by the editors of iSource Business who developed a comprehensive questionnaire as well as conducted detailed follow up interviews with existing customers to determine the top companies being recognized. Other companies on the list include SAP, IBM and Ariba Inc.