May 8, 2003 -- The Society for Service Professionals in Printing - SSPP is pleased to announce that the definitive reference tool of the printing service specialist just got a lot easier to use. The Printing Service Specialist's Handbook and Reference Guide is now available in a CD ROM version. This complete resource is specifically designed for customer service specialists in printing. It contains chapters dedicated to communication, organizational, coordination, and customer relations – all skills needed by career-minded printing service specialists. It also covers the entire spectrum of printed products and processes. This guide has 33 Chapters, 300 Illustrations, a Glossary of Terminology, Specification Guides and Worksheets for the printing professional to use in their daily work in the graphics industry. With this resource at your fingertips, you have immediate access to a wealth of information on: - Industry & Technology: Printing Processes, Electronic Prepress, Commercial Printing, Finishing and Binding, Printing Papers, Computer-Driven Printing, and Production Planning & Scheduling - Customer Care & Service: Proactive Customer Service, Time Management, and Customer Satisfaction - Organizational Skills: Knowing Your Customers, Legal Issues, and The Art of Supervising This guide is only only $150! (Discounted Member Price: $89.00) and available at www.sspp.org.