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Danka Appoints Executive to Lead High-Value Service Organization

Thursday, January 30, 2003

Press release from the issuing company

ST. PETERSBURG, Fla.--Jan. 29, 2003-- Danka Business Systems PLC today announced the appointment of industry executive Paul Gange as senior vice president of Danka Multi-Vendor Services. This program offers companies the ability to reduce costs and simplify maintenance for PCs, copiers, printers, facsimile machines, and networks located across their enterprise. Gange is an experienced professional in technological and eBusiness solutions, sales, and product development. He joins Danka with more than 15 years experience in the software industry and has a proven track record in developing and growing strategic business. Prior to Danka, Gange was the vice president of North American sales for Mitchell International, a leading provider of data, software, and eBusiness solutions. "Paul has demonstrated his ability to develop organizations from the ground up with tremendous success," said Todd Mavis, president of Danka's U.S. Group. "His leadership and experience will help us accelerate our MVS program, enabling us to help our customers reduce their costs, increase efficiencies, and establish a clear line of accountability for their service needs." Danka's Multi-Vendor Services provides the customer a complete service solution for their office technology, with support of leading brands such as Dell, HP, Canon, Toshiba, Sharp, Minolta, and Ricoh. In addition to being a single point of contact for a company's service needs, Danka's Multi-Vendor Services also offers the following benefits: * Help desk support to maintain uninterrupted user productivity, * Printer Exchange Program that is up to 50 percent less expensive than on-site service, * Bundled Toner Supply Program that reduces costs of consumables, * Inventory audits to provide better management of assets, * Professional Services systems engineers who can analyze existing workflows and help design and implement more efficient solutions, * Standard and warranty service, even if the device was purchased from another company. Danka's Multi-Vendor Services are implemented by expert, certified customer service engineers who are highly trained and experienced in servicing multiple brands of equipment. These engineers are supported by ISO-9001 certified Customer Support Centers that provide a nationwide infrastructure to handle dispatch, technical support, and parts distribution. "I am confident that our Multi-Vendor Services program will benefit our customers by helping them be more efficient, more productive, and more cost-effective," said Gange. "It is all part of our continued focus to provide high-value solutions to our customers."




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