DENVER - October 14, 2002 - In response to customer feedback, Quark Inc. today announced plans to re-launch its ServicePlus customer care program. The new program, which will go into effect later this month, will make it easier for publishing businesses to plan and budget their QuarkXPress software expenses. The new ServicePlus program features a guaranteed no-charge upgrade to the next release of QuarkXPress for all licenses enrolled in the revised program, even if Quark does not release an upgrade during the contract period. Additionally, ServicePlus members will receive deep volume discounts on QuarkXPress, unlimited technical support for serial numbers enrolled in the program, and discounts on printed documentation. Customers with more than 200 licenses enrolled in the program will receive additional benefits. Program membership Quark customers with 10 or more QuarkXPress licenses may be eligible for membership in the new ServicePlus program. Organizations that have more than 10 licenses may choose to enroll some or all of their licenses in the program, although a minimum of 10 licenses must be enrolled, and only enrolled licenses are eligible for free upgrades and support. Quark customers in the United States and Canada who are interested in becoming members of ServicePlus can call 800.998.1716 for more information. Customers in Europe can call 00800.1787.8275. About Quark Quark Inc. (www.quark.com) is a leading developer of tools and technologies for media-independent publishing. Quark has been providing award-winning software for professional publishing since its flagship product QuarkXPress changed the course of traditional publishing. Today, as QuarkXPress is used by more than two million customers around the world, Quark is developing the next generation of tools to let publishers create and manage content flexibly so it can be delivered anywhere at low cost. Founded in 1981, Denver-based Quark Inc. is privately held.