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A.B.Dick Says Customers Rave About their Online Buying Ability

Monday, August 05, 2002

Press release from the issuing company

CHICAGO, IL - Shop till you drop is not in a customer’s vocabulary when discussing A.B.Dick’s innovative e-business solution. New meaning has been attached to the terms convenient, quick and easy when shopping for supplies via the new interactive online service. Shop.abdick.com users have energetically embraced the Graphic Arts Superstore. “Since our April 2 launch, the response has been phenomenal,” said David Vanderwiel, Vice President, Consumables, Logistics and Information Technology. “We have far exceeded our original revenue projections, dramatically increased the number of customers registered on the web, and customer feedback has been excellent.” Shop.abdick.com allows customers to possess greater flexibility at their fingertips. Twenty-four hour access and customer service, plus an easy to browse online supply catalog, allows customers the luxury of placing orders from anywhere at anytime of the day. Mark Marcek, a customer service representative in purchasing for In-Print Graphics of Alsip, Ill., has praised the service from the start. Being on the telephone all day is part of his job. With the convenience of A.B.Dick supplies being available on the Internet, Marcek saves time by not needing the phone to place an order. “One big advantage of the site is placing orders at anytime and not needing the telephone. My account number is the only information I have to provide when placing an order,” said Marcek, who orders once a week. “I have the convenience of ordering supplies and receiving immediate confirmation.” When evaluating A.B.Dick’s customer relations, Marcek said, “The customer service at A.B.Dick is better than anyone I do business with.” Deluxe Corporation, the nation’s leading check printing company in St. Paul, Minn, finds the new site to be an asset for doing business. Jeff McArdle, Senior Buyer for Supply Chain Procurement, explains Deluxe has 12 locations throughout the U.S. and receives shipments from A.B.Dick in 24 to 48 hours. As a dominant check supplier, quick order processing is important for the company. “The site is a tremendous advantage to us. We can place orders electronically and receive confirmation automatically,” said McArdle. “We are a ‘Just-in-Time’ inventory organization. With our timetables, you want to make sure things are on the way after you order them. Our goal with shop.abdick.com has been to make the process as touchless as possible. We see this as a great opportunity for both A.B.Dick and us.” Larry Sneed, a sales and service technician for Diamond Business Services in Lubbock, Texas, learned about the site through an A.B.Dick sales representative. Sneed now uses the online supply store once or twice a week and has made a smooth transition to online supply ordering. “I like shop.abdick.com because of its ability to provide quick and easy solutions for finding product information. It allows me to retrieve the information I want or submit an order at anytime of the day.” A.B.Dick Company is a leading worldwide supplier to the graphic arts and printing industry, manufacturing and marketing equipment and supplies for all stages of document creation -- prepress, press and post-press -- as well as continuing service and support. For more information contact Scott MacKenzie, Vice President, Marketing, 7400 Caldwell Ave., Niles, IL. 60714. Telephone (847) 779-1900, fax (847) 647-6940, web: www.abdick.com.




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