SmartWorks.com Chooses sys*ADMIRAL To Meet Customer Demands
Tuesday, November 20, 2001
MOUNTAIN VIEW, CA--Nov 19, 2001-- TIDAL Software, Inc., today announced that SmartWorks.com, Inc. has selected sys*ADMIRAL to automate critical processing and support inventory management, fulfillment and catalog-based procurement for 65,000 users. sys*ADMIRAL will play a critical role in ensuring that SMARTworks.com(R) meets service level agreements (SLAs) in delivering customer orders. According to Jason Bowra, senior manager of SMARTworks' backend infrastructure and production environment, "Job scheduling is as critical as computer uptime. In our business we're always looking for ways to shorten the time-to-delivery process and meet our stringent SLAs with customers and suppliers. sys*ADMIRAL is vital to accelerating our supply chain and making it run at peak efficiency." "Online procurement is a turnkey, paper-free operation where the customer submits a product order through his keyboard and a shipment arrives at his doorstep later that day," said Phil Sheridan, vice president of marketing at TIDAL. "sys*ADMIRAL makes managing all the associated backend processes clean and simple, whether it's a business process involving batch and fulfillment of customer orders, or an IT process such as synchronizing databases or transferring files." SMARTworks.com provides technology solutions that capture, manage and deploy information across the spectrum of print, electronic and digital communications. SMARTworks Enterprise Solutions(TM) provide online procurement with an intuitive interface that enables customers to peruse catalogs from their preferred suppliers to purchase office and print supplies, as well as print-related services. These include publications and commercial print, business forms and labels, stationery, business cards, quick print, secure documents, ad specialties and more. SMARTworks.com has grown to processing more than 240,000 line items per month through its Web site. The exponential increase in online transactions and the 50 Windows 2000 servers used to handle the demanding workload prompted SMARTworks.com to bring in a more powerful job scheduler. The company chose sys*ADMIRAL to automate and manage all the tasks involved in receiving and batching inbound orders, and distributing them to designated suppliers for fulfillment and shipping. sys*ADMIRAL provides fault tolerance and integration with NetIQ, which SMARTworks uses to monitor its Windows 2000 servers. With sys*ADMIRAL's HTML links to runtime and recovery information on specific jobs, SMARTworks will easily apply corrective actions to failed jobs. SMARTworks will also be using the TIDAL Real Time Monitor to graphically render and monitor job flows in real time to spot failures. About SMARTworks.com, Inc. SMARTworks.com, Inc. provides buyers and suppliers with the leading e-business technology platform for improving business communications processes - integrating catalog content and procurement, procurement management, digital product management, supply chain management, and design to order capabilities. SMARTworks.com enables industry-leading companies to identify and solve common points of pain in their internal and external communication processes through the use of SMARTworks Enterprise Solutions(TM). By leveraging its expertise and its customers' experiences, SMARTworks provides industry-specific solutions to over 800 top-level clients. Currently, over 65,000 users process in excess of 240,000 line items per month, enabling Global 3000 companies to drive growth, reduce operational costs, and minimize risk. SMARTworks.com, Inc. is a wholly owned corporate subsidiary of The Standard Register Company.