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docQuest 5.0 Delivers Efficiencies and Faster ROI for the Extended Enterprise

Tuesday, October 09, 2001

Press release from the issuing company

ALEXANDRIA, Va.-- Oct. 8, 2001-- Digital Paper Corporation(TM), an innovative provider of secure technical content exchange and collaboration software, today announced the immediate availability of its docQuest(TM) product, version 5.0. docQuest 5.0 allows organizations to securely exchange and collaborate on complex technical content (e.g., engineering drawings, specifications, blueprints, etc.) across the Web. The product includes new capabilities that speed and improve the efficiency of purchasing, manufacturing, field services and facilities management -- while also delivering a fast return on investment. "In developing the newest version of docQuest, we enhanced our customers' capability to address their key business processes,'' said Christopher E. Fountain, president and CEO of Digital Paper. "The new docQuest 5.0 functionality will enhance productivity, speed operations and improve how organizations do business with their suppliers, partners and customers. These benefits are more important than ever as our customers work to weather a weaker economy.'' For purchasing departments, Digital Paper's docQuest system will reduce procurement costs by helping companies effectively outsource a greater percentage of direct goods and enable more suppliers to compete in the bidding process. By providing secure immediate online access to requests for information (RFI), requests for proposals (RFP) and requests for quotes (RFQ) that may consist of hundreds of technical documents, docQuest accelerates the bidding process. docQuest also helps reduce response delays and re-bidding by ensuring that suppliers are working with the latest document revision. In addition, by avoiding mass file transfers and downloads, an organization is able to minimize bandwidth contention as well as other associated technical problems. Manufacturing operations employees do not have ready access to engineering drawings to build or inspect components of finished products. Often the drawings are stored in a central location, and it can take hours or even days to request, locate and print the appropriate drawing. In addition, these drawings are often out of date, which can lead to costly delays and rework. Users no longer need to worry about having the right application on their desktop or wait hours for a print request. docQuest eliminates the costly delays involved in accessing the right content. For manufacturing, engineering change notifications (ECNs) are critical to effective operations. Delayed or late ECN communications can cost manufacturers millions of dollars in scrap/rework, labor costs and loss of production time. With docQuest's patent-pending ViewMark(TM) technology, users can mark-up drawings, graphically communicating questions and comments to other users. This capability allows annotations to be notated on the drawing without altering the original state of the document. Collaboration partners will no longer have to wait days or weeks for notifications of changes or answers to questions. To perform maintenance and repair on products in the field, organizations have traditionally provided field service workers with large manuals or CDs that contain the engineering drawings and instructions necessary to repair a product. However, these drawings frequently change, making it difficult to keep the information current. This leads to delays, repeat visits and the potential for incorrect repairs, negatively impacting customer satisfaction. With docQuest, field service workers can quickly access the necessary drawings and information required to perform a repair. With docQuest's patented streaming technology, DirectSight(TM), valuable documents are easily and instantly viewed via a Web browser -- no special application required. Digital Paper's zero footprint viewer and streaming technology allows access from a laptop or Web pad, even over low bandwidth connections, which is extremely important to companies who have engineers and suppliers located worldwide or who depend on the services of their mobile field engineers. This allows field service workers to quickly perform repairs, reduce follow up calls and improve overall customer satisfaction. Facilities Management departments often maintain the drawings and related documentation needed to perform preventative maintenance and repairs to plant facilities and manufacturing equipment in hard copy format. These are typically stored in large filing cabinets, making it difficult and time consuming to locate the appropriate information. docQuest provides immediate, secure access to the right drawings so repairs can be quickly made to plant facilities and manufacturing equipment, avoiding costly down time in production operations, and delayed shipments. New features in docQuest 5.0 include: * Faster document access and assembly via a structured bill of materials (BOM). * Increased product quality and responsiveness by saving document and mark-up history. * Accelerated time to market with customized approval workflow. * Improved document security and usage analysis with advanced reporting capabilities on all system activities.

 

 

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