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Pitney Bowes Group 1 Software Announces MAIL360 Solution

Tuesday, September 16, 2008

Press release from the issuing company

LANHAM, Md., September 15, 2008 - Pitney Bowes Group 1 Software today announced MAIL360, the most comprehensive solution in the industry to leverage the value of the United States Postal Service's (USPS) Intelligent Mail technology. MAIL360 increases business efficiency while ensuring maximum postal discounts. Coupled with USPS ACS and Confirm data, MAIL360 provides users with a 360-degree view of their mailstream, both in outgoing and remittance mail. MAIL360 also incorporates data management capabilities, making individual mail piece delivery data available to business departments across the enterprise, including billing, marketing and customer call centers.

MAIL360 enables existing Pitney Bowes Group 1 Software customers to transition quickly to Intelligent Mail barcode and streamline business processes around their customer communications. New customers will benefit from MAIL360's extensible architecture, which allows them to meet USPS compliance today and enables them to add advanced mail piece track and trace capabilities later. "Software tools that leverage event-driven data from the print and mail production center enable organizations to realize valuable cost savings. In fact, the productivity improvements they provide can generate immediate and significant labor cost savings," said Pete Basiliere, research director for print markets and management, Gartner.

MAIL360 will help organizations eliminate return mail handling, improve data quality and proof of delivery and drive ROI outside of the mail operation to increase overall business efficiency. For instance, MAIL360 benefits call centers by providing agents with precise mail remittance information, helping them resolve inquiries and waive late fees more selectively. In addition, real-time knowledge of when customer remittances enter the mailstream enables an organization to reduce collection calls. Precision inbound tracking also allows collection centers to suppress production of unnecessary dunning notices, which leads to increased savings in both printing and postage costs while maintaining good customer relations.

"MAIL360 provides enormous value across the entire organization, driving cost-saving improvements in areas such as billing, call centers and marketing," said Mike Cooper, Pitney Bowes Group 1 Software's General Manager for Communications Intelligence. "While our solutions will continue to focus on address quality and providing savings in mission critical mail operation environments, we are also helping companies leverage their Intelligent Mail barcode investment to drive further business efficiencies and cost savings throughout the enterprise."

MAIL360 provides a wide range of integration options to support Intelligent Mail barcode generation, augmenting existing address coding or mail sorting applications such as Pitney Bowes Group 1 Software's MailStream Plus, Finalist and CODE-1 Plus. Group 1 Software's Communications Intelligence division, formerly known as Mailing Efficiency, provides world-class enterprise solutions for solving specific business process problems where a mailing address is important. Communications Intelligence provides the tools, platform and services required to manage customer information through address standardization, data cleansing, data augmentation and mail track and trace.

 

 

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