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Palmetto Bank Purchases Encore! Software from Harland Financial Solutions

Monday, May 21, 2001

Press release from the issuing company

ATLANTA (May 18, 2001) – The Palmetto Bank of Laurens, South Carolina, a longtime Harland Financial Solutions' Max$ell MCIF client, recently licensed Harland Financial Solutions' branch automation software, Encore!Teller and Encore!Platform. Harland Financial Solutions is a division of John H. Harland Company (NYSE: JH), one of the leading financial transaction companies in the country. The Encore! branch automation software will provide the $670 million financial institution with the ability to achieve its desired teller and platform initiatives, plus enterprise-wide contact management, centralized security, sales referral management, and research capabilities. According to Palmetto Bank, a major factor influencing its decision to purchase Encore!, was Harland Financial Solutions' proven track record of providing full-featured sales and service applications. "From the beginning, Harland Financial Solutions made it clear that we were partners in this relationship, demonstrating their willingness and ability to customize functions as necessary." said Ralph "Maxie" Burns, EVP of Operations for The Palmetto Bank. He added, "As a Fiserv CBS customer, we required a solution that we knew would work with our core system. Encore!'s track record of successful integration with the Fiserv CBS system, as well as its overall reputation for innovation and stellar support, all contributed to our decision to purchase the Encore! products." The current integration efforts between Encore! and Harland Financial Solutions' MCIF product, Max$ell, also present a strong benefit to clients of both software systems. Together, Encore! and Max$ell provide the power of summarized, relational data to the entire banking enterprise. Information like relationship profitability and recommended cross-sell opportunities based on propensity to purchase profitably, will be available throughout the branch system. "We checked out Harland Financial Solutions' reputation and found them to deliver on what they advertise." said Paul Denman, Vice President of Systems and Programming for The Palmetto Bank. Connie Bruce, director of Harland Financial Solutions' Branch Automation Group in Dayton, Ohio, is pleased to add The Palmetto Bank to the Encore! family. "We're delighted that The Palmetto Bank has chosen Encore! as the branch automation solution that will help take its business where they want it to go with the most efficiency." Encore!Teller and Encore!Platform are part of the integrated retail banking suite offered by Harland Financial Solutions. Encore!Teller is a robust teller automation product that enhances customer service, increases teller productivity, and reduces costs. Encore!Platform is a relationship-building and customer-retention solution that provides intelligent tools for delivering customer service information, presenting product options to customers, speeding account opening, and tracking sales. The Encore! suite of products operate in traditional client/server as well as thin client web-based environments. Encore! has interfaces to the major host systems. The Palmetto Bank is a 28 branch, $670 million community bank in the fast-growing Greenville, South Carolina metropolitan area. Located midway between Charlotte and Atlanta along the bustling I-85 corridor, the area is home to vibrant companies like Michelin and BMW. The bank has been fueled by deposit-rich consumers and small businesses, even among formidable competitors such as BB&T and Bank of America.




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