Adobe Received the Top Scores in the Current Offering (Tied) and Market Presence Categories

San Jose, Calif. – Adobe today announced it was recognized as a leader in “The Forrester WaveTM: Adobe Implementation Services, Q2 2020” report. The report evaluates companies that provide consulting, implementation and operations services to help brands maximize their investment in Adobe technology and accelerate experience-led business transformation.

“If your customer experience management (CXM) strategy does not center on realizing actual value, your ability to meet their needs is limited,” said Max Long, senior vice president of Adobe Customer Solutions. “The most effective CXM programs today dedicate their efforts to uncovering how they deliver value to their customers and driving that in the most effective way possible.”

Adobe is one of six out of the total 12 vendors named a leader that were evaluated on 24 criteria. Adobe received the highest possible score across 16 criteria including partner ecosystem and market presence. The report also noted that Adobe consulting clients “like its commitment to understanding their businesses and customers and easy access to Adobe product teams.”

Adobe’s consulting services are designed to help brands unlock the full potential of Adobe applications. With targeted approaches that deliver the right support for customer success, Adobe’s consulting services empower brands to take their CXM strategy to the next level. Adobe’s services include technology integration, learning and customer success management services that help customers maximize their investment, become best-in-class in delivering exceptional customer experiences and become industry leaders through innovation.

A complimentary copy of the “The Forrester Wave™: Adobe Implementation Services, Q2 2020” research report is available here.