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Recent Discussions

Jennifer Matt on More Print Industry Shelfware: CRM Systems:
Trevor, Thank you for commenting. I would like to build on (2) points you made about the potential reasons for software project failure. No leader No vision I think the vision has to come first and I'm not talking about a bullshit statement
 

Trevor Cocks on More Print Industry Shelfware: CRM Systems:
Hi Jennifer, I agree with your sentiments generally about shelfware, this is a major concern for MIS vendors such as ourselves. In fact it is an issue for not just CRM, but also afflicts other elements of the MIS and I suspect the entire Web2prin
 

Jennifer Matt on Order-Entry Data Collection:
Luther and Bernd, It is difficult, sales is the last group that wants to be "managed". I think a very incremental approach to sales process is best. For example: (minimum expectations) 1) All leads (company and contacts are entered into a C
 

Jennifer Matt on Self-Service vs. Full-Service:
Rien, Thank you for your comments. We can no longer afford to send every job through the same workflow. We have to segment our work so that we apply the are optimizing how we spend our most expensive resource (LABOR). Jen
 

Jennifer Matt on Features vs. Benefits of Print Software:
Ellen, I do a lot research on the following sites: http://www.marketingprofs.com/ http://www.hubspot.com/free-marketing-resources http://www.cmocouncil.org/ http://www.smartinsights.com/ Jen
 

Eric Vessels on Memjet Looks Back At Its First Generation Printheads—and Ahead to Generation Next:
Richard is good for making one break out a dictionary from time to time. He gets me often too. No shame.
 

Bernd J. Luts on Order-Entry Data Collection:
Jennifer, it depends very much on the MIS-System used and how deep the Integration of the sales processes in the MIS-System has been done. I'm facing daily a Situation like you described - but as said, there are Systems available which are fully end-
 

James Olsen on Memjet Looks Back At Its First Generation Printheads—and Ahead to Generation Next:
Thanks Richard. Great article, but I had to look up the definition of eponymously. Went to Siena not Syracuse.
 

Luther Erlund on Order-Entry Data Collection:
Jennifer, I am not saying it is impossible and when I said multi-tasking, I was referring to stops and starts of working on tasks - checking on proof statuses, calling clients multiple times to check on artwork/job changes/delivery info/updating job
 

Robert Lindgren on The Print MIS Job Costing Challenge and Opportunity:
My apologies, Jane, but your discussion about sales and CSR costing caught my eye. I do suspect that there are situations where unusual amounts of CSR time may be a consideration, but one has to bear in mind that if the personnel are salaried, there
 

Jane Mugford on The Print MIS Job Costing Challenge and Opportunity:
Fair enough. That is the beauty of these systems in that they allow the flexibility for printers to approach them in a way that makes the most sense for them. As long as each printer is aware of the capabilities and choices they have, they will be ab
 

Robert Lindgren on The Print MIS Job Costing Challenge and Opportunity:
Thanks Jane, I'm thinking about the IT investment scenario. I would think that implementation would require a capital investment and perhaps some continuing salary expense related to it. If it were in place, it might produce a reduction in operating
 

Jane Mugford on The Print MIS Job Costing Challenge and Opportunity:
Hi Robert, So an example could be the decision to invest in some upgraded IT infrastructure. The upgrade might not be a critical need but one that is being evaluated as an overall enhancement. Using the data in your MIS system, you could look at y
 

Robert Lindgren on The Print MIS Job Costing Challenge and Opportunity:
Jane.. Could you give me some examples of "better and strategic decisions" that are made with the addition of overhead costs at the job level?
 

Jane Mugford on The Print MIS Job Costing Challenge and Opportunity:
Robert - I agree with you in terms of what components should be used as a pricing tool. While costs that are incurred as a direct result of the production of the job need to be accounted for as part of the overall price, the indirect costs cannot let
 

Robert Lindgren on The Print MIS Job Costing Challenge and Opportunity:
"Too many costs" The author believes that every cost should be reflected in the MIS system. That sounds reasonable but it ignores the reality of cost behavior. Some costs (materials, outside purchases, sales commissions and maybe factory labor) are
 

Charles Gehman on Redefining Print: Joel Quadracci Discusses Quad/Graphics and the View from the Industry’s Front Ranks :
Very interesting. The idea that the industry has been "using big data for years, especially on the publishing and catalog side" seems like he's trying to reassure "the industry" that we aren't that far behind in this new ever changing digital wor
 

Les Csonge on Redefining Print: Joel Quadracci Discusses Quad/Graphics and the View from the Industry’s Front Ranks :
Excellent overview, I was particularly impressed by the visionary comment - "The whole digital space for us, as a part of our company, is never going to be bigger than the print side, because of revenue differences. But it’s probably one of the mo
 

Michael Jahn on Redefining Print: Joel Quadracci Discusses Quad/Graphics and the View from the Industry’s Front Ranks :
Not one word about storefronts or Web2Print portals ? That is odd.
 

Michael Jahn on Frank: Saving Money Through Typeface Choices:
Thanks for sharing you thoughts and views on this Frank. I have read a few articles disputing that money saving claim ( below is my favorite )but your history lesson was eye opening. http://www.fastcodesign.com/3028436/why-garamond-wont-save-th
 

Michael Jahn on Color-Logic Names Canadian Sales Representative:
Congratulations Parker ! http://lnkd.in/bmQdwW8
 

Ngoni nehumba on Why Printers are Vulnerable to Brokers, Distributors, and Print Management Companies:
I am glad to have found a blog that is very insightful when it comes to the printing industry. Thanks for the post Jen. I do agree with Vincent though that printing companies are vulnerable to themselves and not brokers. Us brokers only have an u
 

Christine Farr on How to Survive the Print MIS Transition:
My best advice in surviving a Print MIS transition is to cultivate a relationship with the users and give them a part to play in the process. The users can either make or break a project. By including the users in the process, it makes them feels tha
 

Christine Farr on How to Survive the Print MIS Transition:
I had 25 years of knowledge and experience in both the computer field and in the printing industry having worked for 4 corporations in a professional capacity when I was asked to lead the tech team through a transformational change in which we were m
 

Rien Zetzema on Self-Service vs. Full-Service:
This article and the comments really make me smile as they inspire me a lot. End to End workflow suddenly gets a complete new dimension. Thanks Jeniffer
 

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