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Recent Discussions

Robert Lindgren on Hiring and Compensating Sales Personnel: Strategies for Success:
I agree with Bill that the organization must deliver the work or the customers will be lost. However, I'm puzzled by Eva's failure to distinguish outside sales from other organizational roles. The successful sales rep has to face "no" on a daily basi
 

Bill Fotsch on Hiring and Compensating Sales Personnel: Strategies for Success:
If the goal is to drive increased revenue, hiring good sales talent is helpful. Having a customer centric organization is substantially more important. Let me explain. A sales person promises the world and gets several new customers. Operations d
 

Heidi Tolliver-Walker on What Are the Ethics Behind Direct Mail Trickery?:
Yesterday, I received three pieces of mail that I feel fall into this category. They all used fear and misleading tactics. FINAL NOTICE on something that looked like a bill. You're going to be contacted by our collections people. I don't remember the
 

Warren Werbitt on Warren Werbitt Says, “Forget the Past!”:
Anyone have a question for me? LOL
 

Kate Dunn on What Are the Ethics Behind Direct Mail Trickery?:
I think there is a distinction around was it meant to "trick" the recipient or was it meant to be funny. I have seen some direct mail pieces that are clearly trying to be funny as in Bloomingdog's Pet Salon or something along those lines. The design
 

Robert Godwin on Elegy for a Trade Show:
Last trade show I went to was the HOW conference at McCormick. No point in eulogizing PRINT. Best thing to happen to print is the pruning digital ad channels performed on an obese, out of touch industry. What remains is strong. The hoorahs for prin
 

Ray Cheydleur on What Are the Ethics Behind Direct Mail Trickery?:
I'm in total agreement that they will have lost my trust before I even read the rest of the message (which I won't). I've said this as well about the dozens of messages i get on my phone offering me healthcare or other services from - who responds to
 

Dennis Kelly on What Are the Ethics Behind Direct Mail Trickery?:
Heidi, I completely agree with your point here. Research shows that print and direct mail have higher levels of trust than digital channels. DM like this erodes this huge advantage, rather than accentuates it. In a bid for response metrics, marketers
 

Phillip Jones on Fujifilm Changing the Dynamics of Print, Debuting Innovative Inkjet Solutions at Printing United:
Awesome product lineup. FujiFilm is well prepared to help you transition into the exciting new digital and Inkjet marketplace. Great Products and Great Business Partners equals a winning combination!
 

Chuck Surprise on Elegy for a Trade Show:
PRINT was an interesting, informative destination for me from the mid-80s until my last show, 2001. PPA had scheduled a post-PRINT meeting, hosted by a Chicago member. I arrived from San Diego on the 10th to check meeting arrangements and confirm app
 

Dave Reynolds on Elegy for a Trade Show:
Correction, PRINT '97!
 

Dave Reynolds on Elegy for a Trade Show:
Frank, I always thought you would outlive print and you have, even if it's just the show ;) Thanks for the walk down memory lane. Even though PRINT started for me in '96, I'll never forget it because you introduced me to Chuck Geschke, co-founder
 

Craig Kevghas on Elegy for a Trade Show:
My first Graph Expo was not until 1987, but my memories of the event were many: Seeing Regrigerator Perry walking the aisles; Dealing with some the toughest unions in the nation during setups; Scitex giving away soccer balls that were everyw
 

Chuck Werninger on SPOTLIGHT: Cypress-Fairbanks Independent School District, Third-Largest School District in Texas, Installs an Océ ColorStream:
Well done, Derek and Steve! You guys are doing it right, welcome to the new frontier. I hope we can get together soon and collaborate on a project.
 

Frank Kanonik on Elegy for a Trade Show:
Joe, your mention of Print 80 brought back a lot of good memories. That was the first show I attended back in my GATF days. It was incredible to see all the iron running. You would get a mild buzz from all of the press solvents being used before
 

Stan Najmr on Elegy for a Trade Show:
The city boy felt out of place, Sitting in that cowboy space. His jeans weren't Wranglers, not even Lee, He spied the door and thought to flee. But then, like Homer, the sightless Greek, The poets started in to speak. The tales they told in eas
 

Mark Myers on Print Software ROI:
From Mark Myers CEO Estimator Cloud Jennifer, Like Corey Casler I to take a bit of umbrage with your perspective. Let’s start with your comment... “The one thing that is never mentioned in a print software sale is the amount of work your bus
 

Frank Romano on Elegy for a Trade Show:
But I had hair then!
 

Raymond Prince on Elegy for a Trade Show:
PRINT 19 was a good show in many ways - well organized, professional, great seminars and much information available. I have attended most of the Graph Expos and PRINT shows since 1968. I did see a lot of buying at the show. Yes it was smaller, the b
 

Noel Jeffrey on Elegy for a Trade Show:
Thank you Frank. PRINT served the industry well for many years and deserves to be honored with fond memories. Noel Jeffrey
 

Tim Murphy on Elegy for a Trade Show:
Frank - love the video ending at McCormick - we'll miss Chicago and big steaks. But it's always more about where we're going than where we've been. See you in Texas! “You can’t go back and change the beginning, but you can start where you are an
 

Gordon Pritchard on Elegy for a Trade Show:
To paraphrase the old refrain: “Print trade shows never die, they just fade away.”
 

Vincent Mallardi on Elegy for a Trade Show:
Unlike Frank and Joe today, I did not attend nor reminisce over "the last PRINT Show" last week. It died over the last several years from lack of relevance and being held in Chicago. As with all things, there is a new show to replace it. Printing Uni
 

Joe Webb on Elegy for a Trade Show:
My first PRINT was a memorable one -- PRINT80 -- which had all manner of swirling trends of digital imaging, web offset, scanner, phototypesetting, and photographic materials and color proofing. The photo side was caught up in the silver crisis that
 

Jennifer Matt on Print Software ROI:
Corry, I bet you are right that "the work" is mentioned but nobody remembers it. All they remember is the "potential" this is why I feel so much empathy for the implementation team. The Sales team sells potential, the implementation teams have to
 

Corry Casler - PressWise on Print Software ROI:
“The one thing that is never mentioned in a print software sale is the amount of work your business, your team, and your leadership has to put forth in order to reap the potential.” I usually subscribe to your views Jennifer and the overall point
 

Marriott Winchester on Labelexpo Reports Largest, Most International Edition to Date:
I attended Labelexpo in Brussels this year and was very pleased to see the high level of investment and interest that the show company, exhibitors and attendees all experienced. It shows how strong and energized the packaging printing industry is tod
 

Thayer Long on IWCO Direct’s Executive Vice President Steve Myrvold Elected to 2020 APTech Board of Directors:
Welcome Steve and IWCO! We are already putting him to work today.
 

Thayer Long on Labelexpo Reports Largest, Most International Edition to Date:
I had the opportunity to attend and it really was a great event. They do a great job staying focused on certain areas, but also thoughtfully looking at adjacent markets. APTech is a partner with Tarsus on Brand Print Americas 2020, and we are excited
 

Martin Bailey on Goodbye, Chicago…Hello, New Normal:
To follow up on Chris' comment; I'm not seeing the vendors shipping the biggest presses (digital or offset) to trade shows these days, although many of the flexo presses are there because they're physically smaller. That's partly because the shows ar
 

HARVEY LEVENSON on Goodbye, Chicago…Hello, New Normal:
David, Excellent article. I saw this occurring well before the event took place. To be successful, the expo developers had better come up with new and creative approaches for OEMs to see value in investing and exhibiting, and for industry memb
 

Chris Lynn on Goodbye, Chicago…Hello, New Normal:
David, your mention of Seybold reminded me of a presentation Alan Darling gave at one of their events in the late 80s. "This is what you guys call a printer" he said to the assembled 4th Wave aficionados, showing a picture of an Apple LaserWriter. Ne
 

Robert Godwin on Warren Werbitt Says, “Be a Statistic!”:
Warren, Printing United Booth #8655 Nettl. Ask for Rob Finnie. Not me, but almost as good looking... See What nettl is doing to enhance the printer's presence in the plans of marketers and graphic designers.
 

David L. Zwang on Goodbye, Chicago…Hello, New Normal:
Andrew.. as someone who was studied in the sciences, one of the most important laws is "if there is a vacuum, it will be filled". Now that the vacuum has been created.. again....it's time to see how it will be filled.
 

Andrew Schipke on Goodbye, Chicago…Hello, New Normal:
David, I agree after attending the big Chicago print show since the 80’s that this years show had an element of sadness based on total turn out. I know in our pre-show marketing to our customers that many companies had decided to check out the Print
 

Warren Werbitt on Warren Werbitt Says, “Be a Statistic!”:
Thanks Frank!
 

Warren Werbitt on Warren Werbitt Says, “Be a Statistic!”:
Hi Robert, Glad to know you are going to 1 of the shows. It's more important to show up somewhere than not all. I will tell that I thought Chicago was pretty good. It have a smaller footprint this year, but the people there were doing a lot of
 

Warren Werbitt on Warren Werbitt Says, “Be a Statistic!”:
Hi Lois, Thanks for your note. I am happy to know that "Printing's Alive" is still revving people up :) Get them connected to www.whattheythink.com so they can watch the new ones every week and keep an eye on what else is happening. We need to
 

David Avery on Frank Talks to Daniel Dejan at PRINT 19:
And the financial people need to understand that its cost per response - not cost per eyeball. With targeting you can send fewer pieces and get more responses. Even though the cost per piece is higher, the cost per response is less.
 

Bruce Richardson on Koenig & Bauer Expands Into Corrugated:
Well done Mark! Good to see you at Print!
 

Heidi Tolliver-Walker on Gimmicks or No Gimmicks? The Challenge of Email:
Gimmicks drive me crazy, too. In particular, I can't stand the subject lines that imply that someone has spoken to me before. When I get those (and sometimes they are cleverly written enough that I actually wonder if they are genuine and open them),
 

John Zarwan on Card Business Pops Thanks to In-House HP Indigo Printing:
Interesting this. Just purchased two cards at a local store... also printed in Vietnam, much more elaborate, and half the price.
 

Robert Godwin on Warren Werbitt Says, “Be a Statistic!”:
As for which show to attend. We did a voice of the customer. Asked printers who have small to medium size output devices, typically owned by smaller shops, which are our market. 75% said Printing United addressed their needs better than Print 19. Cos
 

Frank Romano on Warren Werbitt Says, “Be a Statistic!”:
Welcome to the club.
 

Lois Lemon on Warren Werbitt Says, “Be a Statistic!”:
Hey Warren, We watched your quick video in my class as we prepare to go to 'Print19 in Chicago tomorrow! Thanks for getting Graphic and Printing Science Students at Western Michigan University revved up and ready to represent PRINT!! Lois Lemon Profe
 

Warren Werbitt on Warren Werbitt Says, “Be a Statistic!”:
I’m so excited todo this video series I had to be the 1st to comment. This will only work if you folks participate and ask me questions. So please do. Looking forward to the interaction.......I love printing, I F#*@ing love printing!!!
 

Maeghan Nicholson on Gimmicks or No Gimmicks? The Challenge of Email:
Best subject line I ever wrote, based on open rate: "Hello, it's me (not Adele)". Sometimes a surprising pop culture reference can work. Worst subject line I ever wrote: "Bad news". Got huge open rates, but also some hate mail when they opened it onl
 

Troy Edhlund on GMG Process and Software Solution for Color-Accurate Mock-Up Creation Wins Prestigious Global Industry Label Award for Innovation:
The portfolio of packaging substrates that GMG uses is called JetComp. www.jetcomps.com for more information
 

David L. Zwang on Labelexpo 2019 Kicks Off In Brussels:
And in answer to your questions. Expanded gamut is becoming a fairly standard feature in digital and even flexo. The Revo process is a great example of that.
 

David L. Zwang on Labelexpo 2019 Kicks Off In Brussels:
They are coming. Logistics issue
 

Gordon Pritchard on Labelexpo 2019 Kicks Off In Brussels:
It would be great if you could post some photos. Is there any focus on expanded gamut/fixed palette printing at the show?
 

Robert Godwin on Why Software is Challenging and Expensive:
I disagree with the premise of the title "Why software is challenging and Expensive. OK, I agree with the first part, and vehemently disagree with the second. Software is not expensive; mplemented appropriately it is a value. A printing press is ex
 

Jennifer Matt on Why Software is Challenging and Expensive:
Jeff, Chris Glon is one of my all time favorite people that I've worked with (2nd only to you of course ;-) Jen
 

Jeff White on Why Software is Challenging and Expensive:
Nice comments about Chris. I totally agree with everything you've said.
 

Henry Hunt on Frank Tours His Library:
Germany has its Mainz, thank God we have you Frank, revised my bucket list, it now has Haverhill MOP on it.
 

Graham Judd on Frank Tours His Library:
You just need Gutenberg Bible to complete the collection Frank. There must be a cheap second hand one floating around you could pick up for a steal ??
 

Craig Kevghas on Frank Tours His Library:
A fantsastic journey into the history of printing and communications... Great for corporate events and educational field trips as well. I learn something new every time I go.
 

robert godwin on Perspectives from Outside Your Print Business:
Jen, Not only is the 6-12 months’ time frame realistic, but so many print companies never use their MIS to its full effect. Two key causes I have witnessed are 1. The MIS was 'bundled' into an equipment sale as added value, and 2. When the MIS was
 

Wayne Lynn on The Real Source of Competitive Advantage:
Thanks Robert! I appreciate your comments. I guess I should have mentioned that, even if you get all the way through this process, you still need to exercise good judgment in implementing it...as always! :)
 

Robert Lindgren on The Real Source of Competitive Advantage:
Great article! However, if you've identified the opportunity and established that you have the people to realize it. You may very blow the opportunity with a cost driven pricing policy. Be definition, the kind of opportunity that you're looking for c
 

Jennifer Matt on Perspectives from Outside Your Print Business:
Gina, Thanks for saying the 6-12 months point (not a popular timeframe) as printers spend a lot of money on a new Print MIS, then a lot of money implementing it, then they have to wait for another few months to really feel relief. Patience is hard
 

Gina Danner on Perspectives from Outside Your Print Business:
Great perspective Jennifer. One of the key reasons to grow a company is that it requires new people and new opportunities. You are dead on related to the multitude of business decisions to be made in a print MIS system launch. It is also import
 

David Avery on Frank on Industry Predictions from the 90s:
I think I need to re-read my copy of Print 2020!!!!
 

Frank Steenburgh on Catherine Monson Recognized as a 2019 Most Admired CEO:
Congratulations. Well deserved recognition!
 

Cary Sherburne on Catherine Monson Recognized as a 2019 Most Admired CEO:
Congratulations, Catherine!!!
 

Muhd Yusuf on Frank Surfs the Victorian Internet:
Hi Frank, Greetings from Malaysia. Always love your contents, keep it coming. Inspired me to teach my students. Hope you have your own channel at Youtube. https://www.printechuitm.com/
 

Maeghan Nicholson on Small Business Goals, Challenges, and Marketing Tactics:
Heidi, we are on the same wavelength. I just published a blog on mixing social media with print this week! https://www.suttle-straus.com/blog/a-recipe-for-marketing-success-mixing-social-media-and-print
 

Greg Patt on Frank Surfs the Victorian Internet:
AT&T - Americn Telephone & TELEGRAPH
 

Abhay Sharma on New Ryerson University Study Evaluates Expanded Color Gamut Printing:
Dear Bob You and I teach/taught our students about dependent vs independent variables when plotting a graph. I had plotted Figure 5 and 6, the way you describe, then changed it! But now that you explain it so clearly, I have to agree with your obser
 

Robert Chung on New Ryerson University Study Evaluates Expanded Color Gamut Printing:
Abhay, I read your report with pleasure. I may be nitpicking -- the two axises in the CRF graph (Figure 5 and 6) in your report are transposed. To explain, we typically construct a Delta E histogram using the value (Delta E) as the x-axis and frequ
 

Vahaaj Khan on Gasch Printing Chooses HP PageWide T240 HD to Expand All-Digital Book Production Business:
Congratulations to Gasch Printing on this amazing acquisition. We wish Doug, Joe and the awesome folks at Gasch Printing, great success for many years to come. Thank you for your business. Vahaaj
 

Wayne Lynn on Small Business Goals, Challenges, and Marketing Tactics:
Heidi, this is great. Keep up the good work. This is very useful for the thoughtful small printing company owner.
 

Cary Sherburne on Web2Fabric™: Lessons Learned:
Jos, thank you for the kind words!
 

Jos Steutelings on Web2Fabric™: Lessons Learned:
As we at VIGC mention over and over again at our Online Print events #BOPE19 in Belgium and the Netherlands it's all about the right strategy and (online)marketing/sales. But often we see that web-to-print projects mainly focus on technology. Of cour
 

James Kohler on All the News That Fits:
Right on target Frank! I also get the NYT electronic but I do get the paper edition on Sunday. It is well worth the money. I Also get, in paper, USA Today but the news coverage has shrunk greatly and the paper gets "smaller" but the price goes up. I
 

Michael Josefowicz on All the News That Fits:
As usual Frank has it just right. My own little project is a magazine on Paper called SDG Digest. It is a copy of Readers Digest except the content is organized by the UN Sustainability Goals. For the last 2 years I have been consulting with people
 

Mike Cloghessy on Sustainability Today: Trying to Close the Loop:
At our in plant we try to source 100% recycled standard 8.5" X 11" 20# paper. It is getting more and more difficult each year. On the other side of the coin, in the abstract, we need virgin fiber papers in order to create the recycled sheet. There i
 

German Sacristan on Do You Know the Print Cost of Every Job that Goes out the Door?:
sorry for the typo, "we CAN control and try to reduce the cost....." ( no can't)
 

German Sacristan on Do You Know the Print Cost of Every Job that Goes out the Door?:
It is clear by everyone that the cost can't be ignored and it is what it is and happy to see so many comments in that respect. Now the real focus is on the value and therefore pricing (value drives the price, and more specifically value and differe
 

Thayer Long on All the News That Fits:
I think it was Warren Buffett who said in the future more businesses are going to act (or control) more media companies because they want to control the message. I agree with Frank's commentary, and I also think this trend is also unfortunately occur
 

Frank Romano on All the News That Fits:
Where I say US News I meant USA Today.
 

Axel Fischer on Sustainability Today: Trying to Close the Loop:
Richard, seems that this is as you state, unused or production waste, but no post consumer? To close the loop? The last ones doing post consumer in the US were Blue Heron and Alsip, but they all went out of business? We have the problem in Europe tha
 

Mark Myers on The Migrating Value Chain: Print Production to Software:
Robert... If you go to https://print-estimating.com I believe you will find your answer...
 

BILL RILEY on Do You Know the Print Cost of Every Job that Goes out the Door?:
Hi Robert, Defining the cost reality today is the same conundrum as answering the classic question of: how long is a piece of string? As you've noted in your articles and above, cost is many things, including contribution, and can become an exercis
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
Bill... What does cost reality mean? What is cost reality used for?
 

BILL RILEY on Do You Know the Print Cost of Every Job that Goes out the Door?:
Hi, lots of very interesting comments. We talk a lot with our clients about helping them to better understand their costs, and what elements impact their business the most. There is no perfect, one size fits all model. And, in fact firms have quite
 

Bruce Richardson on BST North America Appoints New President:
Congratulations Bob! A big move. Good luck.
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
AMEN!!!
 

Wayne Lynn on Do You Know the Print Cost of Every Job that Goes out the Door?:
I quit following this conversation for 4-5 days but I'm going to add one last bit of input. Price is at the core of the economics of the firm. It determines how fast we accumulate contribution dollars which determines how fast we cover overhead, i.e.
 

Richard Romano on Sustainability Today: Trying to Close the Loop:
Axel, thanks for the comment. Recycling and recyclability are absolutely an essential part of that loop or circular value chain, whether, as Ms. Yardley said, working with mills to reclaim and recycle unused printed product or—at the front end of the
 

Axel Fischer on Sustainability Today: Trying to Close the Loop:
Nice statements, but there are hardly any thoughts about recycling and recyclability. The paper value chain can only work if the end product CAN go back into the loop and WILL go back into the loop, so not only downcycling for packaging in China but
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
Deciding whether a static job is run offset or digital (assuming the specs make a choice possible) is simply a matter of comparing the amounts spent to do it either way. Spent means variable cost only. I don't understand what the cost of the machines
 

German Sacristan on Do You Know the Print Cost of Every Job that Goes out the Door?:
There are printers out there that have crossover points based on cost and send the job to offset vs digital. That to me makes sense. Other bigger printers with larger run lengths they use offset for all the static work and digital for variable print
 

Robert Arena on The Migrating Value Chain: Print Production to Software:
Jennifer, I truly enjoy your articles. I guess I have been looking in the wrong places for software. I have never seen functional software that only costs a few hundred dollars a month. One that serves the customer, the production facility, and accou
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
Agree. Prices come from customer value, not cost plus. However, fixed cost becomes relevant when considering a decision that would change it, e.g. buying a major piece of equipment, building a new plant, etc. Then it's not a matter of pricing but
 

Chris Lynn on Do You Know the Print Cost of Every Job that Goes out the Door?:
OK, we’re getting closer: we all agree that pricing should be based on customer value and not cost-plus. We also agree that every printer ought to understand all their costs - both fixed and variable. Where Robert and I differ from your position
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
I certainly agree that pricing should focus on value to the customer and how your product helps the customer differentiate themselves for their competitors. The central concept is that price is customer, not printer specific. Your discussion of th
 

German Sacristan on Do You Know the Print Cost of Every Job that Goes out the Door?:
Thanks for all the comments and sorry for the late response. - I talked about adding profit to the cost but did not say to add that profit based on the cost, in fact at the end of the article I speak about differentiation and value which is what d
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
The concern that you could marginalize yourself into bankruptcy implies that would reject a positive contribution to overhead because it wasn't enough. Having rejected it, you would be further away from overall profit that you were before. On the ot
 

John Zarwan on Do You Know the Print Cost of Every Job that Goes out the Door?:
Great to see this discussion. For each job (and press, and don't forget the customer), both contribution margin/cost and total allocated cost should be tracked. The problem with contribution margin is by ignoring fixed costs, you can marginal cost yo
 

Kevin Karstedt on The BoxMaker Chooses HP PageWide C500 Press to Deliver Digital Corrugated Packaging Solutions to Brands at Scale:
Congratulation to Richard and The BoxMaker Team... one heavily digital packaging organization.
 

Eddy Hagen on Frank on Industry Predictions from the 90s:
Very valid points Frank. The biggest influences (or often: dangers) come from outside the industry. You correctly mentioned the internet, mobile internet (on a userfriendly handheld device) was even more disruptive. Predicting where the industr
 

Muhd Yusuf on Frank on Industry Predictions from the 90s:
"...to look beyond where we are" (Romano, 2019)
 

Graham Judd on Frank on Industry Predictions from the 90s:
I remember around 1967, the foreman of our printing company (in New Zealand) saying "one day in the future you will take a pile of paper, zap it somehow from the top and it will print the whole pile right through from top to bottom". Looking back I t
 

Dennis Mason on Frank on Industry Predictions from the 90s:
Yogi Berra said it all: "It's tough to make predictions, especially about the future."
 

Raymond Prince on Frank on Industry Predictions from the 90s:
Predicting in this industry it difficult as it is in most industries. Keeping your eye on the pulse is easy. Talking with customers and attending the major trade shows and prowling all those little booths can open your eyes to what may be coming. Goo
 

Bryan Gordon on Frank on Industry Predictions from the 90s:
Frank, you are right, if you only use information from printing trade associations, you may not want to make big capital investments in your printing company. Talking to end users, possibly the marketing folks at larger companies that consume printe
 

Werner Rebsamen on Frank on Industry Predictions from the 90s:
Frank - great comments! 1978, you and I predicted the POD future, yet nobody did listen to us. That particular year, I presented such a prediction to a Binders convention in Colonial Williamsburg. The next year, 1979, the president of that organizati
 

Bryan Gordon on Frank Talks to Linotype Maintenance Specialist Dave Seat:
I love Frank's videos on printing history and this one with David Seat hit a cord with me. I started at an in-plant print shop in 1967 hand setting Guttenberg types, making bakelite matrixes and casting rubber printing plates for printing envelopes
 

Luther Erlund on Making Brutal Software Feature Decisions:
I would also argue that SFDC is equally as important for the profitability review. SFDC also provides customer service with a view of where the job is in the plant and can offer billing opportunities for services performed but not in the original qu
 

Frank Romano on Frank on Industry Predictions from the 90s:
Thank you and Happy Birthday
 

Cary Sherburne on Frank on Industry Predictions from the 90s:
Great recap, Frank! Your story about the Spontane was right on the mark. Going back even further, the same thing happened with the Xerox DocuTech ... printers said their customers would never accept the quality, yet it ultimately decimated b&w offset
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
Chris is making two great points 1. If you could price based on fully loaded cost, add the profit and then sell the job, every shop would have a large sign reading "work slow" as that would maximize revenue. 2. Using fully loaded machine cost t
 

Chris Lynn on Do You Know the Print Cost of Every Job that Goes out the Door?:
German, you have two fundamental misconceptions unfortunately shared by many in this industry: 1. You propose that pricing should be done on the basis of cost. ("Once the total print product cost has been calculated, organizations can add the prof
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
German Sacristan says, "I personally would not mind to pass on jobs that even though bring a contribution such contribution isn't enough to pay for my SG&As (sales,general and admin) I feel that the more I sell the more I loose if I can't cover my to
 

German Sacristan on Do You Know the Print Cost of Every Job that Goes out the Door?:
Thanks so much for your comments. I agree with John that true cost is hard to achieve because is based on sales estimations not actuals, but you have to start somehow. An extra job if it is within your estimations should not cost you more as yo
 

Chris Lynn on Do You Know the Print Cost of Every Job that Goes out the Door?:
Robert and Wayne (no relation) are right: cost allocation is futile and misleading. You need to find out what the value of your work is to each client and price according to that and not according to some internal accounting fiction. 'Throughput Acco
 

Wayne Lynn on Do You Know the Print Cost of Every Job that Goes out the Door?:
I agree with Robert. Contribution, if applied properly is reality. BHR's are useless. There is typically so much double counting of overhead costs when you compare summary cost reports to the P&L that it's toxic for your business. Some in the indust
 

Robert Lindgren on Do You Know the Print Cost of Every Job that Goes out the Door?:
The issue is what are "true" costs? The article assumes an approach which allocates every cost of the business to each unit of production. That implies that if we run another job, the building, the equipment become more expensive. Since that's clearl
 

John Zarwan on Do You Know the Print Cost of Every Job that Goes out the Door?:
This isn't true only of printers. It's a very rare business that knows its true costs. Most cost accounting is just that, accounting. In the early 80s when I was a strategy consultant, I had a client that couldn't figure out why they were losing mone
 

Jennifer Matt on Making Brutal Software Feature Decisions:
Robert, Estimating systems are about getting accurate costs. Many people think estimating is a waste of time b/c as you say prices are determined by the market. If you want to know those little important things like accurate profits, profit
 

Robert Lindgren on Making Brutal Software Feature Decisions:
Good comments. I suspect that software focused on order processing offers the best return. I would be tempted to defer shop floor data collection as the information is seldom actionable. I also believe that fancy estimating systems are a waste becaus
 

Robert Lindgren on Echo Chambers, Finding Open Water, and Navigating to Create Your Own Economy:
I was impressed by the insights shown in the article. I was also shocked by the story about your daughter's experience with her entry into NYU--a sad commentary on the state of "higher" education. I was also impressed by your discussion of the tec
 

David Seat on Frank Talks to Linotype Maintenance Specialist Dave Seat:
Deb, I also started my career at a check printer in 1971, I started on a printing press then a cutter, macadam’s stitcher then the Linotypes. This was in a Nashville, TN. We had AKI and Fairchild tape punches. Now I work on Linotypes that are
 

Jiri Richtr on Where’s the Packaging Opportunity for Commercial Printers?:
The notice of Chris Lynn is true. I know several printing houses inCzech Republic with that same problem.
 

Thayer Long on Where’s the Packaging Opportunity for Commercial Printers?:
Thanks Chris. With all of this convergence talk I do think we tend to minimize the many ecosystems we have in our industry, and the complexity within each which need to be mastered in order to be successful.
 

Deb Haines on Frank Talks to Linotype Maintenance Specialist Dave Seat:
I worked at a Check Printing plant in the 1980's. Remember those cool personalized checks (flowers, holiday themes...) and deposit tickets with your account and Bank's routing & transit numbers? (Checks are just not the same today, if you actually
 

Greg Patt on Frank Talks to Linotype Maintenance Specialist Dave Seat:
I love the smell of hot lead in the morning! It is sad for me to think that generations in the future will just not know the craft and tools of our trade. I am in the process of cleaning out my basement "Warehouse" and look at things like glass
 

Corry Casler - PressWise on The Primary Reason Print Software Gets Thrown Out:
There’s a lot of truth in what you say Robert. Software developers must continuously dive in and be listening to clients “humans” to stay up to speed with their struggles and changes in their business. It helps if the software vendor has humans on th
 

Chris Lynn on Where’s the Packaging Opportunity for Commercial Printers?:
This article makes the transition from commercial printing to packaging printing sound simple - it ain't. There is a lot more than printing involved in packaging. One small example: a printer I know was encouraged by a (clueless) digital print vendor
 

Jennifer Matt on The Trap of One More Software Feature:
Corry, It is so frustrating to watch and all attempts at getting them to move look like you're making excuses for not having the feature. Jen
 

Corry Casler - PressWise on The Trap of One More Software Feature:
Like trying to find the perfect house, the perfect car, the perfect space for your shop. Perfection, especially in software, doesn’t exist and trying to find it leads to endless research leaving a shop, desperately needing grow and improve their serv
 

Robert Lindgren on The Trap of One More Software Feature:
Right on. "Perfection is the enemy of the good." Also, I certainly agree that software that makes the process of order entry more efficient is very valuable. However, the "estimating" aspects of it may be problematic. If estimating drives prices and
 

Patrick Whelan on Transpromo Messaging: More Likely to Be Seen in Print:
Great info. Thank you Heidi for your fantastic insights....again!
 

Gerhard Maertterer on Takeaways on Triggered and Automated Direct Mail:
Heidi you asked: "Why aren’t we talking about it more?" Well look, what I am talking since years: http://whattheythink.com/video/84915-eversfrank-gruppe-promotes-real-time-printing/ In my recent workshops I am showing on the one hand how E-mail,
 

Jesse Trevino on Frank Goes In Search of Old Printing Equipment:
Thanks, Frank! That was an amazing, but all-too-quick, journey through the contemporary history of printing in America. This all takes a warehouse, but 100 years from now a "museum" may be a closet filled with laptops and smart phones.
 

Rick Levy on Takeaways on Triggered and Automated Direct Mail:
Thanks so much! I always look for your perspectives on old strategies that become new with technology. I'm always looking for something to help my client reach their goals. Keep up the good work!
 

Marriott Winchester on Jeff Jacobson Shares Thoughts About EFI’s Past and Future:
Congratulations, Jeff. You are the right person at the right time to lead EFI into the future. It is so refreshing to see EFI's sponsor, Siris Capital, select an industry veteran to the CEO role. Our industry still relies on strong customer relatio
 

Heidi Tolliver-Walker on Takeaways on Triggered and Automated Direct Mail:
Hi, Rick. Here's the link: https://www.piworld.com/webinar/driving-volume-with-triggered-and-automated-direct-mail/
 

Dennis Kelly on Takeaways on Triggered and Automated Direct Mail:
This is great Heidi. We've had a lot of success at Postalytics by leveraging the triggering mechanisms that are deployed to manage email marketing triggered campaigns. Companies like HubSpot and Salesforce have open APIs with well documented interfac
 

Gina Danner on The Primary Reason Print Software Gets Thrown Out:
NextPage recently installed a new MIS system. One person spent over 70% of his time for a full year on the configuration, setup, and testing. Think about that, how many owners can afford to not only buy the software, pay for the support and setup,
 

Robert Arena on The Primary Reason Print Software Gets Thrown Out:
Resistance is futile? Where is the deep dive by software developers to understand how humans work? A parallel may be the interface between a human and automobile. How easy is it to turn on the defroster at night while going 65 on a crowded freeway? B
 

Jim Fetherston on The Primary Reason Print Software Gets Thrown Out:
After having gone through a less than desirable experience with a print MIS vendor, I wholeheartedly agree with Jennifer Matt's perspective. It should be mandatory reading for any printer that’s even remotely considering a major software investment.
 

Rick Levy on Takeaways on Triggered and Automated Direct Mail:
Great information. Is the webinar available to view?
 

Christine Erna on Frank Opines on the Upcoming PINE Conference:
Always love hearing Franks thoughts and I'm thrilled to be in the Speaker lineup of PINE FOCUS 19 Conference.
 

Patrick Whelan on Frank Opines on the Upcoming PINE Conference:
Great to hear Franks thoughts on this conference and I'm excited to be presenting at it.
 

Gina Danner on Strategic vs. Tactical Print Employees:
Well stated Jennifer. I have similar conversations with my leadership team. While a team member can knock it out of the park day in and day out. S/He can solve problems they've seen before and many in our industry have seen lots of problems. The c
 

Robert Arena on What Neuroscience Can Tell Us About Why Magazine Ads (and All Good Print Marketing) Work:
Unsure of how to read the data but this seems to indicate TV very good. Or perhaps the 58% was an error. The Print Campaign Analysis found: • Print advertising led to the greatest increases in the metrics closest to purchasing behavior: brand fav
 

Jack Noonan on What Neuroscience Can Tell Us About Why Magazine Ads (and All Good Print Marketing) Work:
Thanks for another valuable summary of market research and reference materials regarding the true value of Print in an omni-channel world! We appreciate it.
 

Sam Pulice on Strategic vs. Tactical Print Employees:
What an incredibly relevant article for today’s print, sign, MSP, or whatever we are turning into... achieving buy in from everyone is sometimes challenging.
 

Roger Kolker on Mercury Printing: On the Front Lines of the Production Inkjet Revolution:
Great interview given by Christian!
 

Robert Chung on Frank Holds All the Cards:
The Chinese playing cards in the video is a mahjong set because I read Chinese and play mahjong for fun. There are 144 tiles in a typical mahjong set. Converting these tiles as cards makes the game portable and is ideal for travelers.
 

Dov Isaacs on Frank Holds All the Cards:
I didn't realize that Frank recently flew overseas to do this story … :-) Or perhaps this has been saved from a previous DRUPA voyage? Nonetheless, very interesting and informative!
 

Laurens Leurs on Frank Holds All the Cards:
Great explanation, thanks! It is just a forty minute drive for me, I really should revisit the museum this summer. My pictures from a previous visit can be found at https://www.prepressure.com/printing/museum/nationaal-museum-van-de-speelkaart
 

Raymond Prince on Frank Holds All the Cards:
That is a very well done museum. United States Playing Card Company in Cincinnati years ago had an extensive playing card museum. That museum concentrated on the cards themselves and not on the manufacture. The collection of cards was extensive as to
 

Frank Romano on Frank Holds All the Cards:
David In our case it's jokers wild.
 

David L. Zwang on Frank Holds All the Cards:
Great story Frank... OK, your deal...
 

Keith McMurtrie on RFPs Are Not a Good Way to Procure Print Software:
Great article and absolutely spot on!
 

William Ray on The Scariest Phrase Frank Has Ever Heard:
Ironically, Hal, Microsoft pushed an XML variant years ago. Not just for ebooks but something else -- Word. Using a tagged data file makes user data more robust to the software version changes that plagued Microsoft at the time.
 

greg Patt on The Scariest Phrase Frank Has Ever Heard:
Soon "reading" will be outdated. Direct download to your brain. I look forward to it.
 

Hal Hinderliter on The Scariest Phrase Frank Has Ever Heard:
Love ya Uncle Frank, but you're wrong to say that "e-books are the problem." DRM is the problem here, just as you've identified. People who have a broad range of disabilities (blindness, low vision, dyslexia, etc.) are best served by EPUB books, whic
 

William Ray on The Scariest Phrase Frank Has Ever Heard:
Get everything into ePub. Free tools are available to do a drag and drop conversion into open formats. I keep everything on two NAS drives, a private cloud and a UNIX server. This is not a "library of Alexandria" problem as tagging formats -- X
 

Laurens Leurs on The Scariest Phrase Frank Has Ever Heard:
I went through the same experience when Palm closed their ereader store many years ago. That's why all the ebooks I buy get their DRM stripped off and then they are saved in the open ePub format. That way I can still enjoy reading books I bought over
 

Robert Lindgren on Beware of Dog: Automation and Wide-Format Printing:
Wide format automation is certainly an area of opportunity, but it contains two threats. The first is pricing. If the printer's cost-based estimating/pricing system is permit to reflect the effect of automation, it will instantly give away more than
 

Robert Lindgren on RFPs Are Not a Good Way to Procure Print Software:
Truer words were never spoken! People who write RFPs don't really have a clear idea of what the need, so they write a laundry list. Your suggestion of an in-depth conversation with other users is quite helpful. I would also suggest that in MIS
 

Brian Ruiz on Production Inkjet: Welcome to the Revolution—Time to Take Stock:
Good Article and Insight about the industry...
 

Brian Ruiz on Production Inkjet: Welcome to the Revolution—Time to Take Stock:
Go Production Inkjet….
 

Sean Smyth on Production Inkjet: Welcome to the Revolution—Time to Take Stock:
Dave - brilliant food for thought (and I do like your view on low cost being north of $1m!). I think we are now at the inkjet is no longer a deep form of magic stage - its just another method of printing. The capability to put print engines into prod
 

Cary Sherburne on Digital Technologies, Innovation and Sustainability Top the Conversation List at ITMA 2019:
Barb, the 2nd largest polluter is the textiles industry as a whole. This was not referring to the commercial print/packaging industry
 

Barb Bear on Digital Technologies, Innovation and Sustainability Top the Conversation List at ITMA 2019:
Hi Cary, Would you please share with my your source behind the statement indicating print as the world's #2 polluter?: "Of equal—and related—importance, there was also a focus on sustainability, with a goal of reducing the industry’s environme
 

Robert Lindgren on Getting the Most Out of Your P&L Statement:
Wayne, I'm with you. BHRs are the curse of the printing industry. You're exactly right on pricing by account. Take a look at my article "The power of the hit ratio" published in the May 16th issue of What They Think.
 

Wayne Lynn on Getting the Most Out of Your P&L Statement:
Bob, you're preaching to the choir here. There are those in the industry who feel this is a pathway to hell and it can be if misused. Maybe your next article should talk about managing pricing at the account level and not at the individual job level.
 

Gina Danner on The Event the Print Industry Needs:
Great perspective... is that the idea behind peer groups that everyone seems to be pushing? I know from my perspective when I go to an industry event I'm looking to do a deep dive into for one or two topics AND a general overview of what I don't kno
 

Mark White on Is Heavier Weight Paper Worth It? This Study Says Yes:
About 15 years ago, U.S. News & World Report ran a test showing that heavier paper led to increased retail sales of magazines. The internal pages for the "newsstand" copies in one printing plant were printed on 38# (about 57 gsm) lightweight coated p
 

Noel Jeffrey on The Event the Print Industry Needs:
VUE/POINT was close but so was the old Xplor. That meeting was a combination of learning and "sales" that worked. There were no demonstrations on the show floor during sessions and the floor would literally be empty. Between sessions, demos only. Att
 

Robert Lindgren on The Event the Print Industry Needs:
Active listening and audience participation is absolutely essential to great presentations. As a seminar presenter, I look forward to someone in the audience saying "you're wrong on that." Why? Because it give me a chance to ask "why am I wrong?" and
 

Patrick Whelan on The Event the Print Industry Needs:
Great article (as always). I'm recall VUE/POINT was close to what you describe. They allowed vendor sponsorship but it was mostly a peer based event. "Talk from the trenches vs. pitches from the podium".
 

greg Patt on All the News That's Fit to Digitize:
I 100% agree Frank! My local paper (The Cleveland Plain Dealer) is an exact digital, visual copy of the printed version, ads and all. No Scans, so i ti ssearchable. I LOVE it! I get to be influenced by what the editor thought was more impor
 

William Ray on All the News That's Fit to Digitize:
You are late, Frank. Go to the ProQuest site and look for newspapers. Millions of scanned pages with full word searching and article threading. Our InfoTech division did all of the NYT, WaPo, Globe, Christian Science Monitor and many more years ag
 

Gordon Pritchard on All the News That's Fit to Digitize:
Prehistory History Post history The evolution of information “All those moments will be lost - like tears in rain”
 

Thayer Long on Frank Has Some Choice Words:
Preach.
 

Robert Arena on LED Lighting in Retail: What’s the Impact on Color?:
You might be interested in what this company is up to. They have many good articles regarding spectral accuracy. https://www.waveformlighting.com/absolute-series
 

Andrew Schipke on Neuroscience and Print: Compiled List of Links:
Great general reference article on this topic. We are finding much more use of haptics in direct mail in the form of embossing and have been following the science closely. The science has shown that the conscious brain only can process an average
 

Doyle Mortimer on Landa: And They’re Off…:
Very, very interesting. Depending on the price, this press technology, as promised, will revolutionize the industry, . . . again!
 

Gordon Pritchard on Landa: And They’re Off…:
1 What is the final per delivered sheet cost vs offset? I.e. is it more or less expensive to produce a nano job vs offset? 2 Can nano printed work be processed by conventional paper recycling systems in the same way that offset work is processed? 3
 

John Clifford on Frank Has Some Choice Words:
Loved your rant. Language is SUPPOSED to make communication more precise but as words appear to evolve language is becoming less concise. My main rant for years has been the total disregard of the "counting" words less, amount, number, and fewer. Few
 

Elizabeth Gooding on Xerox Baltoro Inkjet Platform Overview:
Thanks Brian. Xerox did a nice job on the event. Happy to be there for the launch.
 

Brian Ruiz on Xerox Baltoro Inkjet Platform Overview:
Great Article...
 

Robert Lindgren on Pricing Software Tools That Enable Print Programs:
As I understand this discussion it's about getting the customer to pay for the value created by the software which presumably makes the product more valuable. This works if the sales rep explains the value to the customer and, most importantly, the c
 

Mark Myers on Pricing Software Tools That Enable Print Programs:
Jennifer... The real problem with most new software is the developers attempt to include almost every request to satisfy each printers unique way of looking at what he wants from the product...and as such have created monsters that need extensive tra
 

Michael Jahn on Frank Has Some Choice Words:
There used to be companies who only provided mail services, but they did not print. There were printers who did not perform these mail related services (PAVE, CASS,ect ) but used the mail services company list to print with. We (SmartSoft) have
 

Eric Vessels on Frank Has Some Choice Words:
I think maybe some are confusing two things: Printer’s businesses and a new trade show. While putting everything under one roof is indeed “convergence”, what is happening to the businesses of PSPs is diversification. Diversification isn’t really new
 

Chris Lynn on Pricing Software Tools That Enable Print Programs:
Jennifer, I sympathize with your cri de coeur. But the key problem here is that the software must have been unbundled in the quote so that it can be discounted. The PSP should be quoting (and the rep selling the value of!) a turnkey service, and not
 

Gina Danner on Pricing Software Tools That Enable Print Programs:
Robert... you are correct... profits aren't produced by zero sales. The difference in the value proposition of software enabled print is that the real value isn't the print. Due to numerous unsophisticated print sales reps AND extremely sophist
 

Jennifer Matt on Pricing Software Tools That Enable Print Programs:
Robert, A sales persons job is to impact the customer's perception of value. Sell value. If the print sales rep sees no value in the software - their is NO chance of positively impacting the customer's perception. Jen
 

Robert Lindgren on Pricing Software Tools That Enable Print Programs:
The price should be as much as we can get but still get the order. If the software creates perceivable value to the customer and is not available from other printers, that's a pricing opportunity that should be taken. However, saying "the first t
 

Jennifer Matt on Pricing Software Tools That Enable Print Programs:
Gina, Agreed. Both sides of the coin need to value the contribution the software makes for the customer's business process. I like to compare the value provided by software in equivalent FTE's (full time equivalents). Some software can decrease la
 

Gina Danner on Pricing Software Tools That Enable Print Programs:
Jen... the other point that is important to note -- through the years we have "lost deals" because another vendor "gave away the software". The challenge for those clients is that when we do our follow up, it is the norm that the solution never came
 

Jennifer Matt on Pricing Software Tools That Enable Print Programs:
Gina, Thanks for the enthusiastic response. In a capital intensive segment, it is natural to want to keep the presses running. I get that. The irony here is that software is the differentiator that drives more predictable print. Software invest
 

Gina Danner on Pricing Software Tools That Enable Print Programs:
Sing it sister!!! Please don't blame the sales team exclusively. This is often let by owner mentality -- Some PSPs will do anything to keep those print engines running. PSPs and their sales teams often fail to understand the entire opportunity
 

Jeffrey Becker on Cannabis Packaging Market Prime Economies Expected to Deliver Major Growth until 2024:
Where can you get this report? I could not find a link etc. Thanks. Jeff
 

Robert Lindgren on The Commodity Conversation: Who Are We Kidding?:
Without doubt, "quality" is defined by the buyer not the producer. However, the producer may change this by offering something that the buyer likes, but hadn't realized was possible (printing on unique substrates, VDP, etc. are examples of this).
 

robert godwin on The Commodity Conversation: Who Are We Kidding?:
80% of print is commodity and most of that falls to online ordering with customer uploads files. The remaining 20% is custom meaning the requestor needs help on costs or engineering, logistics etc. As for quality, much of the innovation has lea
 

Chris Lynn on The Commodity Conversation: Who Are We Kidding?:
Quality is classically defined as "conformance to customer requirements" so I don't like German's definition of quality as "total benefits and return on investment (ROI)". If you accept the classical definition, it means that 'quality' represents the
 

Kevin Karstedt on Memjet for Packaging: DuraLink Entries Are Ramping Up:
Nice article Bob. I was at the introduction of DuraLink in 2017 and am happy to see that it is now coming to market and in packaging applications in particular. As you mentioned, solutions using these heads are moving upstream in the market and will
 

HENRY HUNT on For Frank's Eyes Only:
Thanks Frank on the Hoefler&Co ticket book. I like the translucent fonts on the back of the ticket as well!
 

Gordon Pritchard on The Commodity Conversation: Who Are We Kidding?:
Print isn’t becoming a commodity - it already is. Print commoditization began with the acceptance of linear film as the file-interchange standard between prepress tradeshops and their clients. Standardization of the “press characteristic” – proce
 

Thayer Long on The Commodity Conversation: Who Are We Kidding?:
Every industry commoditizes at some point during it's life-cycle. Successful companies are those who can do something that others cannot. They diverge away from what the herd is doing, and innovate. They are unique.
 

Robert Lindgren on The Commodity Conversation: Who Are We Kidding?:
Great article! It's key insight is the importance of understanding what the buyer wants to accomplish with the printed product and not just the mechanical specs. Only with this focus can the conversation move from price to value.
 

Hamilton Costa on The Commodity Conversation: Who Are We Kidding?:
Hi German, good points. Good advices to many PSPs as they need to change their mindset and refocus their commercial approach.
 

Eric Vessels on Frank Talks Type with Paul Shaw:
@David, We hope that WhatTheyThink helps those unwilling or unable to go look for all the information out there with our daily email newsletter - a combination of original content and aggregated news from the global industry. You should also check
 

David Avery on Frank Talks Type with Paul Shaw:
Loved U&LC. Amazing how much information came into your mailbox with Graphic Arts Monthly, Printing Impressions (Which didn't fit your mailbox) and other magazines. And then the Green Sheet weekly! And it sat on your desk till you read it. No
 

Cary Sherburne on Do Customers Know What “Wide Format” Printing Is?:
I appreciated your article, Richard. Coincidentally -- or not -- I had a conversation yesterday with a printer manufacturer whose products served the sign & display graphics business but they added textiles capability. And their presentation to the t
 

Regis Delmontagne on Frank on PRINT Becoming Brand Print Americas:
PRINT now joins the list of over 20+plus trade shows that were once organized for the printing industry. As a sidebar, Graph Expo was officially and perhaps quietly also discarded. Of the two names, PRINT obviously was the best known literally around
 

Raymond Prince on Frank on PRINT Becoming Brand Print Americas:
Our "trade shows" are an important part of this industry and I look forward to attending as many as I can. Shows are a great learning experience. Constantly changing names is confusing to all. You are right when you say we love shortened names. PRINT
 

Chris Lynn on Choose to Measure Time Spent in Your Print Business:
While it's hard to argue with the notion that getting more data helps inform good management decisions, the main benefit of finding out how time is spent in Overhead Country is that it can help to identify constraints. Many businesses focus on keepin
 

Thierry Herman on Pumping Iron:
Thanks for the video! Last year, I visited the Démocrate de l’Aisne, the last french (and probably european) newspaper printed on a letterpress, an almost one century old machine. It's a small local newspaper published once a week in a little town ne
 

Thayer Long on PSPs Experience Sales Boon Due to Large Format 3D Printers:
I think what you can do with 3D printing is really cool. This article raises, perhaps inadvertently, a critical question. If new technology is a bulwark against commoditization, what happens when everyone has that technology?
 

HARVEY LEVENSON on Pumping Iron:
The Howard Iron Works video is one of the more captivating WTT pieces I've seen; journalistically supreme! I encourage everyone with a passion and appreciation for printing to view it. Kudos to Frank Romano!
 

Frank Tueckmantel on FESPA Special Features: The Stars of the Show:
Thank you to Daniel Sunderland, Bernhard Niemela and Keith Ferrell for being my panelists. I really appreciate their thoughtful insights. Hope we can do this again. Thanks for covering the session in your article Cary.
 

Eric Vessels on Pumping Iron:
Wow! Really an amazing place. Thanks to Nick and Liana for taking the time to show Frank around and big thanks to Frank for shooting this! Good stuff.
 

Frank Romano on Pumping Iron:
Thanks to the gang at WhatTheyThink for taking all my clips and making them into a cohesive whole.
 

Charis Harry on Memjet for Packaging: DuraLink Entries Are Ramping Up:
Excellent post. Thanks for sharing with us. https://clippingexpertasia.com/essential-tips-to-edit-a-newborn-image-in-photoshop/
 

Heidi Tolliver-Walker on Do You Have Your “Do Good” On?:
Love it! Thanks.
 

Chris Lynn on Do You Have Your “Do Good” On?:
Heidi- you didn't mention the benefits of CSR to the company's employees and, through their greater engagement and motivation, to itself. With 85% of employees feeling disengaged from their jobs according to Gallup, forward-thinking companies are usi
 

Chuck Werninger on Canon Solutions America Supports The University of Alabama On Launch Of New Printing Services Program, Print Camp 2019:
Great work again, Tom and thank you CSA for helping them to educate their customers! We should all be hosting events like this to promote the Power of Print.
 

Jake Balfour on Do You Have Your “Do Good” On?:
Here's Taylor Corporation's Social Responsibility page: http://taylorcorp.com/home/general/about/social-responsibility.aspx?lang=en
 

Robert Arena on Study: “Nudge” Customers into Going Green:
While this may work for some, others will not pay a fee to recycle or dump. Their solution can be seen in the proliferation of legacy electronics by the side of the road. Thus some states have eliminated these fees, hoping to keep their environment a
 

Gina Danner on How Timing Impacts Strategic Print Software Decisions:
Strategic is that magic word that makes us all sound smarter. I think the hardest thing for PSPs to do is to think with "the end in mind". We are so use to dealing with physical items and managing the cost of press time or finishing processes we fai
 

Heidi Tolliver-Walker on Do You Have Your “Do Good” On?:
Thanks, Maeghan! I hope others post their links, as well.
 

Maeghan Nicholson on Do You Have Your “Do Good” On?:
Here's our Social Responsibility page at Suttle-Straus: https://www.suttle-straus.com/about/social-responsibility
 

Gordon Pritchard on The Evolution of Greek Fonts:
As the old saying almost goes “The Greeks had a font for it.”
 

Sander Kask on Millennial Marketer: “I Don’t Use QR Codes”:
Good discussion going on here! Obviously there are very conflicting statements being presented and I think I understand the reason. Very different things have been put under the same umbrella term "using a QR-code", that explains the different ans
 

Lee Metters on KAO Collins Offers Specialized Inks for Almost Any Application:
is it just me, but I cant hear Kristin talk...its as if her mike is off,, Kelly Holmes is fine.
 

Werner Rebsamen on Frank Talks to Highcon's Christian Knapp:
Wow - thanks Frank. That would have been a great "show and tell" segment in my RIT Print Finishing classes and industry seminars.
 

Stan Najmr on Jacob Aizikowitz Retires from XMPie:
Dear Jacob, thank you for wonderful Scitex years. Thank you for the Star!
 

Gina Danner on Yesterday’s Workflow Tools: Spreadsheets, Email, and PDFs:
Oh to wish it were so Jennifer... Understanding the possibilities of workflow tools is the first step -- then pulling in an MIS system built for print -- then adding in the customer nuances we see in commercial print. For me the challenge is cre
 

Gordon Pritchard on Thin Wall Plastic Containers Market Prophesied to Grow at a Faster Pace by 2027:
How about some innovative thinking to develop alternatives to plastic containers?
 

Graham Judd on Frank Talks to Women in Print:
Frank, I miss your old graphics, with the breaking up wall! And the music that went with it. Being an old school printer, I'd love to see more nostalgic items containing letterpress! Maybe an interview with one or two of the Ladies of Letterpress som
 

D. Eadward Tree on Paper Excellence Enters into Agreement to Purchase All Shares of Catalyst Paper:
"The transaction is expected to close by the end of the fourth quarter 2018 or early first quarter 2019." Seems a bit optimistic, unless Paper Excellence has figured out time travel. (But if it has, why is it still in the paper business?)
 

Gina Danner on Frank Talks to Women in Print:
Granted -- I don't know what event was hosting this discussion or the title of the discussion so please forgive me if this is an inappropriate comment. I do like the focus on "women in print". I would like to challenge associations and - anyone
 

Sneh Choudhary on Four Millennials and One Gen Z Dish on QR Codes:
I was surprised when I first read this article but it makes sense. People know what QR codes are or they like to think they know what QR codes are. Most people like the group mentioned think its spammy or think QR codes are only meant to take you to
 

Rick Harvey on Carey Color on the Rebirth of Flexo :
I remember working with Carey Color back when I worked for Scitex America Corp. It's refreshing to see a company like Carey Color continue to survive!
 

Robert Lindgren on A Conversation About Web-to-Print With Slava Apel, Founder of Amazing Print:
Pricing is a key issue. If it is based on "cost" it will leave money on the table or pass up business. The key is to focus on the customer relationship and value. This can be done be the W2P system requiring the buyer to identify themselves. The syst
 

Werner Rebsamen on Keep Me Posted Says “No” to Charges for Paper Statements:
We need printed bank statements for our taxes. If a bank starts charging me for that service, it is a sure "good-bye" for them. That save a tree slogan, invented by the electronic industry, is a phony issue. In the USA, we now have 20% more trees tha
 

Ralf Schlozer on Print China Gains Ground as Asia’s Largest Printing Exhibition:
well spotted - it is 660mm (or 26" if preferred)
 

Joe Webb on Around the Web: From Tablets to Tablets. Quantophrenia. Smart Towels. The Pinkest Pink. Email Snail Mail. Oak Gall Ink.:
And still using OpenOffice today, but as the LibreOffice branch that split off a few years ago. I was actually using it before it became OpenOffice. It was StarOffice, a European office suite that was purchased by Sun Microsystems. Sun was paying so
 

Sean Smyth on Print China Gains Ground as Asia’s Largest Printing Exhibition:
Although I suspect a typo I would dearly love to see a 660metre wide inkjet press running at 150m per min!
 

Jennifer Matt on Solve Problems Your Customers Care About:
Patrick, You make a very good point. Sometimes sales has to build awareness of the problem FIRST (get the customer to really talk about their pain), then you can offer your solution while the customer is in this "aware of their pain" state.
 

Patrick Whelan on Solve Problems Your Customers Care About:
Thanks Jennifer for another great article loaded with insightful and actionable info. I would also add that part of selling solutions is building awareness for business problems that the customer may not be aware of. Customer retention programs come
 





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