Printing Industry Commentary & Analysis

Print: A Surprisingly Effective Way to Engage Younger Consumers

Published March 16, 2023

Today’s brands have more ways than ever to connect with and engage their intended audiences. Meanwhile, consumers also have an array of options for staying in touch with their favorite brands. Print may be uniquely positioned to cut through the digital clutter and prompt so-called digital natives to engage and take action. This article explores how generational differences can affect consumers’ preferences when interacting with printed communications.

Is Print a Commodity?

Published March 2, 2023

Most businesses in the printing supply chain want to believe that print is not a commodity, and that print buyers will typically make purchases based on value rather than price. According to recent research of print buyers by Keypoint Intelligence, however, price is indeed a powerful factor that can motivate the print purchasing decision.

Maximizing the Benefits of Personalized Communications

Published February 23, 2023

In the constant battle for consumer attention, marketing managers have a variety of communication options—digital and physical—for reaching their customers. Despite ongoing concerns about data security and privacy, consumers still expect a personalized experience from the firms that they do business with. This article explores how personalized communications can foster loyalty, increase customer engagement, and ultimately deliver the best possible experience.

Giving Cybersecurity the Attention it Deserves

Published February 16, 2023

As they strive to keep pace with today’s customer-centric marketing, many organizations are responsible for protecting a huge quantity of personal and confidential data. Consumers often view sharing their confidential data with businesses as a necessary evil—they want to receive personalized marketing pieces, but they are concerned that their information could be compromised. This article explores why it’s more important than ever to understand cybersecurity and protect consumer data.

The Lasting Appeal of Physical Mail

Published January 26, 2023

Today’s customers have more options than ever when deciding how to interact with their transactional communications (i.e., bills and statements). Printed mail is no longer the only way to receive bills and statements, but many consumers still recognize and appreciate print’s value. This article cites recent research to highlight the importance of physical mail.

New Developments at the High End of Production Digital Print

Published January 12, 2023

Production inkjet has been seeing great growth, especially after the enhancements in print quality, but electrophotography continues to have some advantages—particularly for higher ink coverage commercial applications. This article considers some new high-end production digital print technologies that will compete for market share and print volume in the future.

Improving Results with a Well-Constructed Sales Guide

Published December 15, 2022

The process of selling is only becoming more complex with time. Developing and acquiring new business has become a chaotic labyrinth of tracking down prospects, nurturing clients, and closing the sale. Sales leaders must offer tools that create sales efficiency and eliminate the practice of experimenting on valuable clients and prospects. One way to do this is by developing a sales playbook.

Making a Lasting Impression with the Ultimate Unboxing Experience

Published December 1, 2022

The unboxing experience is one of the most important factors in any modern business transaction. In addition to providing customers with the first glimpse of the product they’ve been waiting for, it sets the tone for their entire experience with the brand. This article explores the importance of the unboxing experience and considers how businesses can create lasting memories with their customers.

3D Printing and the Future of Organ Transplants

Published November 10, 2022

3D printing has revolutionized a variety of industries in the recent past, and the healthcare sector is no exception. This article explores how the 3D printing of human organs, also known as “bio-printing,” might change the way we handle transplant needs in the future.

Making the Most of Direct Mail Communications

Published October 27, 2022

Many people are overwhelmed by digital communications, so they’re becoming increasingly skilled at filtering through all that clutter. Mobile messages and online ads can be blocked or ignored, and emails are frequently mass deleted. Direct mail pieces can also be immediately discarded or recycled, but they represent a tangible connection to a brand that is harder to ignore. This article explores some of the trends that make direct mail effective among today’s consumers.

Challenges and Opportunities in the Production Print Market

Published October 13, 2022

In July 2022, Keypoint Intelligence conducted an online survey of 153 print service representatives. This article provides a top-level overview of the participants’ responses about business financials, services and applications, software adoption, and automation.

Simple Strategies for Increased Sustainability

Published September 29, 2022

In addition to being the right thing to do, paying attention to increased sustainability can be a key differentiator in the value you offer to your clients and their brands. Sustainability is a system of change that is designed to protect our environment, and businesses of all sizes can play a role. This article explores some simple sustainability efforts that you can take today.

Print’s Role in the Digital Transformation

Published September 15, 2022

The digital reality has caused a shift in communication strategy, and the focus should be on improving the customer experience with superior interaction. Businesses may feel compelled to ramp up their digital communication strategies in response to consumers’ demands, but print can—and should—play a role in communications of the future. This article explores how printed communications can be used strategically to improve the customer experience.

Direct-to-Garment Printers Are Blurring the Lines Between Commercial and Industrial

Published September 1, 2022

If you’ve been paying attention to some of this year’s new DTG printer launches, you may have noticed that the traditional gap between commercial and industrial printers appears to be closing. Today’s DTG devices are delivering faster printing speeds, better print accuracy, and more advanced technologies—all with a smaller footprint and a lower price tag. This article offers a brief overview of the devices that are blurring the lines between commercial and industrial printers.

Print Buyers: Fitting Into a Digital World

Published August 18, 2022

Earlier this month, Keypoint Intelligence published the findings from its in-depth survey of over 200 print buyers in the United States. This article offers a high-level overview of our survey results to illuminate print’s changing role in the overall ecosystem.

Taking the Guesswork Out of Social Media Marketing

Published August 4, 2022

Social media has proven itself to be an effective tool for brand marketing, and an online presence is now critical for businesses of all shapes and sizes. Given the importance of social media in today’s business climate, it’s not uncommon to feel a bit overwhelmed when attempting to establish or improve your position in the playing field. This article considers some of the most common challenges associated with social media marketing and offers some tips for navigating them.

Using Generational Marketing to Improve Communications

Published July 21, 2022

Marketers must work harder than ever to establish that all-important connection with their customers so they can foster loyalty and build trust. Communicating with customers based on their age is a sound strategy, but it must be done correctly. Effective age-based marketing can provide a much higher return on investment than attempting to group all consumers into a single audience.

Elements of Noteworthy and Engaging Direct Mail

Published July 14, 2022

Today’s marketers have a wide variety of options to choose from when it comes to reaching their desired audience members. Direct mail can be a great way to get noticed, even in a digital world. Unfortunately, businesses that don’t understand how to create compelling pieces of direct mail are unlikely to reap the benefits that they can offer. This article explores how marketers can develop direct mail pieces that truly make an impact and encourage engagement.

Environmental Sustainability: Your Customers Want It and the Planet Needs It!

Published June 23, 2022

Summer has officially arrived, so everyone is gearing up for nicer weather and more daylight to enjoy the great outdoors. Of course, caring for our planet now will help ensure that the outdoors can be enjoyed for generations to come. People are becoming increasingly conscious about the detrimental impact that certain processes can have on our environment, so it’s more important than ever for brands to position themselves as sustainable and environmentally sound.

Influencing Consumer Behavior with Color

Published June 9, 2022

There are many ways for brands to establish an emotional connection with their customers, and doing so can foster loyalty while also delivering a better overall experience. Marketers understand that specific colors have different effects on the human mind, and therefore trigger different responses. This article explores how certain colors can trigger an emotional response and create a deeper connection between consumers and brands.

Electrophotography: Its Place in the Industry and Role in the Future

Published May 26, 2022

The quality of inkjet printing has improved over the years, so more and more print volumes have shifted away from electrophotographic printing and toward inkjet for productivity and cost reasons. This article offers some considerations about the future of the EP market as the drive toward inkjet continues.

You Can Market Like an Expert…Even if You’re an Amateur!

Published May 12, 2022

Nearly half of today’s small business owners handle their own marketing endeavors, and their frustration with this process is commonly voiced. This article highlights some simple steps you can take to improve your marketing strategy and offers tips on how to market like a pro, even if you’re only just getting started.

Tilia Labs Enables Maximum Optimization for Wide Format Printers

Published April 28, 2022

The three biggest profit killers in wide format printing are waste, time, and labor. Minimizing these issues is key to running a successful printing operation. This article explores how Tilia Labs applies artificial intelligence programming to maximize optimization for wide format printers.

The Home Learning Effect and the Benefits of Print in Education

Published April 21, 2022

At the end of March 2022, students in Sri Lanka were unable to take their all-important term tests. Due to an acute paper shortage, authorities across the country have postponed these tests indefinitely—impacting nearly 4.5 million students. Would Sri Lanka’s students be put at a disadvantage if they were able to take their exams digitally? Research indicates that they would. This article explores print’s role in ensuring deep learning and comprehension among students.

Times of Uncertainty: What Does the Future Hold for the Printing Industry?

Published March 31, 2022

Shifts during uncertain times can bring challenges, but they can also create new opportunities. This article explores some printing trends which, while not new themselves, are accelerating at an unprecedented pace and poised to change our industry forever.

Direct-to-Film Printing: An Emerging Trend in Decorated Apparel

Published March 17, 2022

Direct-to-film (DTF) printing is a transfer technology that enables users to print designs onto polyethylene terephthalate (PET) film using water-based pigment inks. This article offers an overview of this up-and-coming technology and also explores how it compares to other printing techniques.

The Importance of First-Party Data in a Cookie-Less World

Published March 3, 2022

Data can vastly improve the quality and relevance of customer communications when it is used correctly, but too much information can make implementation cumbersome. Adding to the complexity of using data, consumers are becoming more vigilant about safeguarding their personal information due to increased awareness about data privacy and security. This article explores how marketers can still develop effective campaigns with the impending death of third-party cookies.

Identifying Your Best Prospects: The Importance of a Customer Persona

Published February 17, 2022

Creating a customer persona involves developing a deep understanding of your customers’ needs and establishing a plan to address them. Evaluating your current customers in terms of demographics, company size, and industry type is a good place to start, but the findings are often shallow and offer little insight. This article explores the role that data plays in developing a customer persona, and why this practice is so important to business development.

Another Year, Same Pandemic: COVID-19’s Ongoing Impact on Mental Health

Published February 10, 2022

Our pandemic-weary society has been dealing with COVID-19 for about two years. This article explores the effects that this global health crisis has had on mental health, and considers some of the solutions that are possible with today’s technologies.

Digital Production Printing: Selling Value in a Changing Industry

Published January 27, 2022

The COVID-19 pandemic created numerous challenges for the digital production printing market, including a decline in demand for print services and reduced investments in new production technology. This article cites recent forecast data from Keypoint Intelligence to explore key dynamics, challenges, and opportunities within this market.

Artificial Intelligence: Defining an Often-Misused Term

Published January 13, 2022

Artificial intelligence (AI) is much more than just a buzzword—it is currently available technology that is poised to transform much of our world, including the printing industry. This article defines this often-misused term and explains how AI differs from more traditional software programs.

Simple Steps for Factoring SEO into Your Marketing Strategy

Published December 16, 2021

Search engine optimization—more commonly known as SEO—is a great way to spread the word about your business and its offerings. This article provides an excerpt of a conversation Keypoint Intelligence Consulting Editor Christine Dunne had with SEO Specialist Jeanne Visser, who shares some simple steps that print companies can take to improve the SEO of their websites and blogs.

Driving a New Workforce: How the Hybrid Working Trend is Affecting Print

Published December 9, 2021

These pandemic times continue to affect how we work as well as how we print. Many of today’s employees are more evenly splitting their time between their homes and offices, which is causing a shift in how businesses print and from where. These trends have the potential to cause across-the-board changes for vendors, OEMs, and content creators alike.

HP xRServices: A Print-Centric Mixed Reality Solution

Published December 2, 2021

HP has unveiled is XRServices solution, which it calls the “first print-industry mixed reality service.” This announcement represents HP’s continued investment in extended reality (XR), as the firm has already introduced a virtual reality (VR) hardware line with its Reverb series of headsets.

Communication Channels: The Focus Should be on the Strategy!

Published November 18, 2021

Today’s marketers must ensure that their communications are having an impact, which can be challenging when consumers’ communication preferences are individual and ever-changing. Some marketers obsess about the method of communication when developing their campaigns, but the overall strategic vision of the campaign should ultimately drive the channels that are used to deliver that messaging.

What is the Metaverse, and Why Should Businesses Care?

Published November 11, 2021

The term “metaverse” is being thrown around a lot lately, but what does it really mean? When we hear tech evangelists discussing the metaverse today, what they’re really talking about is user-driven interactions within virtual realities. This article explores early examples of the metaverse and highlights why businesses should be paying attention.

Are You Noticing More Holiday Catalogs This Year? You’re Not Alone!

Published November 4, 2021

I’ve noticed an uptick in the number of holiday catalogs I receive in the mail, but I wasn’t sure if it was just me. This article explores the changing role of printed catalogs and considers what the future might hold in today’s highly digital world.

A Great Customer Experience: It’s All About Balance!

Published October 28, 2021

It is now more important than ever for providers of transactional communications to deliver the positive experience that their customers have come to expect. Keypoint Intelligence’s newly released transactional communications survey data confirms that a positive customer experience can be a compelling competitive differentiator in today’s market.

Tilia Labs: Reaching Maximum Velocity with Intelligent Printing

Published October 21, 2021

Small print jobs have been on the rise, even as many of the pre-production processes have remained unchanged. This article explores how intelligent planning software solutions like those from Tilia Labs can help PSPs better manage the influx of smaller jobs and optimize print production.

Making Sense of Your Print Options

Published October 14, 2021

With so many available options, deciding which print solutions to incorporate into your business can be an overwhelming task. By identifying your business priorities and assessing which companies and technologies best align with these priorities, you can better determine which technologies and services are best for you and your customers.

Take One and Pass the Rest On: Print-Based Learning Remains Important in Today’s Classroom

Published October 7, 2021

Although there is no question that digital learning is playing a bigger role in education than ever before, printed materials remain critical to learning. This article explores why print-based lessons remain a cornerstone of education in the modern classroom.

Adapting to a Hybrid Workflow: An Essential Checklist

Published September 30, 2021

For those businesses that are considering the transition to a hybrid workflow, it is important to understand the IT and security risks involved. This article describes the components of a successful hybrid workflow and explores the role that print will play.

Developing High-Impact Direct Mail for All Ages

Published September 23, 2021

Direct mail is a key component of the print spectrum, and its importance will only grow as high-speed color inkjet devices bring new levels of quality and productivity to this market. Sending the right promotions to the right consumers can have a significant impact on their purchasing decisions. This article explores the role that age plays in developing high-impact direct mail that gets noticed.

Can You Hear Me Now? Improving Presentation Technology for Hybrid Office Environments

Published September 16, 2021

Smart workplaces are quickly taking over more traditional offices. For our businesses to cope in an uncertain future, today’s newest technologies must be blended with the updated versions of commonplace tools like projectors and audio equipment. This article discusses some recent innovations that can help those seeking truly smart offices.

Paper’s Role in the Growth Potential for Production Color Inkjet

Published September 9, 2021

High-speed production color inkjet systems have truly revolutionized the document printing market over the past decade. Although these advancements have been clear, paper has played a quieter—yet no less important—role in the suitability of inkjet technology for various print applications. Factors like ink coverage, paper type, and running cost play a role in the future growth potential for inkjet.

3D Printing: A Digital Disruption for the Manufacturing Industry

Published September 2, 2021

The digital disruption that has already permanently changed a number of vertical markets is now poised to upend the manufacturing industry. This article explores how the benefits of 3D printing are expected to fuel a great many changes in the manufacturing world.

The American Time Use Survey and What it Means for Print

Published August 26, 2021

The US Bureau of Labor Statistics recently released the results of its new American Time Use Survey, which compares how Americans spent their work and leisure time before and during COVID-19. This article considers some top-level findings from the survey from a print industry lens.

Inkjet Uncovers New Opportunities for Print in a Digital Era

Published August 19, 2021

Although the print industry is still reeling from the ongoing effects of the pandemic, direct mail communications have seen a resurgence because of their tactile nature and ability to establish a physical connection. This article explores how print service providers can leverage inkjet technology to capitalize on new opportunities in print.

Paper Suppression: Will It Be the Final Nail in Transactional Mail’s Coffin?

Published August 12, 2021

Everywhere you look, whether online or off, enterprises are sending customer communications that beg, plead, and sometimes even force consumers to go paperless. Although COVID-19 has accurately been dubbed “the great accelerator,” ongoing market shifts probably won’t prove to be the final nail in the coffin that represents the death of printed bills and statements.

Leveraging Direct Mail to Engage Multiple Senses

Published August 5, 2021

Because electronic messages substantially outnumber printed communications, direct mail is now the less cluttered channel. Electronic communications also fall short of well-designed printed communications in terms of tactile impact. This article explores how marketers of printed communications can use the sensory elements of direct mail to their advantage.

Implementing a Vertical Market Approach: Benefits and Opportunities

Published July 29, 2021

As opposed to a horizontal market approach (which involves developing a specific product offering that touches many industries), a vertical market approach involves serving specific customers with specific needs. This article explores how implementing a vertical market strategy can help you recognize new and existing opportunities.

Using Print to Reach Younger Consumers

Published July 22, 2021

The oldest members of Generation Z will turn 24 this year, and Millennials are now fully entrenched in their adult lives. These groups wield a tremendous amount of influence and purchasing power, so it’s more important than ever to reach them. This article explores how younger consumers perceive print and considers how printed communications can be used to get their attention.

New Beginnings and Future Opportunities in Digital Print

Published July 15, 2021

In his inaugural submission to WhatTheyThink, Keypoint Intelligence’s Carl Doty contemplates new beginnings and future opportunities for growth in the printing industry.

Hybrid Workplaces: Having Your Cake and Eating It Too?

Published July 1, 2021

As is the case with many other things, the COVID-19 pandemic brought about many changes to the modern workplace. During the lockdown phase, many discovered that remote work was sometimes just as productive as work performed in an office. When we come out on the other side of the pandemic, what will the workplace of the future look like? This article explores the benefits—and possible pitfalls—of a hybrid workforce.

Pigment Solutions Take Center Stage in Direct-to-Fabric Printing

Published June 24, 2021

Digital pigment technologies have helped shape the customization culture that is prevalent among many of today’s online shoppers, and this technology is now making its way into textile DTF (direct-to-fabric). This article explores how pigment solutions are helping to fuel a revolution among textile printers.

COVID’s Long-Term Effects on Office Equipment Vendors and IT Resellers

Published June 17, 2021

According to a Keypoint Intelligence study of 300+ office equipment dealers and IT resellers that sell A3 print technology and provide servicing, 50% of respondents said their customers are actively planning to change their print environments after the pandemic. This article explores the changes that office equipment vendors and IT resellers are planning as they emerge from the pandemic.

Smart Print Manufacturing: The Future of Production Printing

Published June 10, 2021

Keypoint Intelligence has identified five core technologies (cloud computing, big data and analytics, artificial intelligence, robotics, and augmented reality) that will ultimately lead to mostly—if not fully—autonomous print production. This article explores the current state and future implications of our five core technologies for SPM.

Implementing Inkjet Technology: Mistakes to Avoid

Published June 3, 2021

Implementing a new inkjet press can mean great things for your company’s productivity, but the purchasing process is not without its pitfalls. This article outlines some common mistakes to avoid (in terms of capacity and capabilities) when acquiring inkjet technology.

What it Means to be Digitally Transformed Today

Published May 20, 2021

For many, “digital transformation” is likely a buzz term that roughly translates into “using computers.” In reality, however, it is so much more than that. The COVID-19 pandemic has rapidly propelled digital processes and workflows forward, impacting almost every area of business today. Printing firms must ensure that they are prepared for this new normal of digital transformation.

Leveraging the Cloud and Cybersecurity in Today’s Marketplace

Published May 13, 2021

According to recent research from Keypoint Intelligence, the top investment areas for IT decision-makers in the United States include cloud-based solutions and cybersecurity. This article explores how print service providers can leverage these and other areas to better meet their customers’ ever-changing print requirements.

Motivating Your Sales Team for Optimal Performance

Published May 6, 2021

When owners or sales leaders are asked about their sales teams, their descriptions frequently leave something to be desired. Without a team mindset where all of your reps operate in sync with one another, you are left with nothing more than a sales group. This article explores how print service providers can establish a team mentality among their salespeople to drive better business results.

Amidst a Global Pandemic, DTG Is Stronger Than Ever

Published April 29, 2021

COVID-19 fueled a surge in ecommerce, leading to increased demand for digitally printed garments. This article offers a brief discussion about the changing dynamics of consumer buying habits, explores why the pandemic accelerated digital print on-demand, and considers how supply chain and GTM strategies will be forever changed as a result.

Highlighting the Benefits of Office Printing

Published April 22, 2021

Office printing vendors are primarily focused on helping their customers save money and streamline processes—which certainly makes sense from the customer’s point of view—but some of their efforts inherently reduce the opportunities for printing. This article cites a recent New York Times article that explores the benefits of print-based learning.

Profit at the Margins with Variable-Data Printing

Published April 15, 2021

In this age of virtual everything, print means more—it is tangible and can be personalized to replicate that human connection we’ve been craving since the pandemic hit. This article explores how print service providers can better sell the value of variable data printing to businesses and brands.

How Smart Finishing Can Enhance Value

Published April 8, 2021

To select the finishing method that best communicates the value of the content, you must first understand how the final product will be used and its audience. Print salespeople have the opportunity to expand the finishing conversation beyond product, technique, and price. Document finishing is a bit like the real estate market—"curb appeal,” first impressions, and attention to detail can communicate insurmountable value.

Lead Generation Strategies for Today: Part 2—Top Tools that PSPs Can Use

Published March 25, 2021

Lead generation has taken many forms over the years. Capturing the interest of today’s self-directed buyers involves leveraging resources that go above and beyond feet on the street. The second in a two-part series, this article considers the top tools that PSPs can use to generate interest from prospective customers. The first explored what lead generation means in today’s world.

Lead Generation Strategies for Today: Part 1—What “Lead Generation” Means Today

Published March 18, 2021

Lead generation has taken many forms over the years. Capturing the interest of today’s self-directed buyers involves leveraging resources that go above and beyond feet on the street. The first in a two-part series, this article explores what lead generation means in today’s world. Part two will consider the top four tools that PSPs use to generate interest from prospective customers

The Power of Personalized Print in Today’s Multi-Channel World

Published March 11, 2021

Savvy print providers are discovering that targeted—or better yet, personalized—print campaigns can enable market differentiation and provide a greater return on investment. This article explores how getting back to the basics with traditional direct mail can help businesses stand apart from their competitors.

Automation for the Win!

Published March 4, 2021

Automation is the next step in a successful future. It enables print service providers to tackle a growing number of print orders with the greatest efficiency and accuracy. Beyond having financial and practical benefits, it can be yet another differentiator that helps organizations stand apart from their competitors. This article discusses the most common benefits of automation and offers insights into how to overcome the challenges associated with implementing it.

Leveraging the Evolution of High-Speed Inkjet in Today’s Digital World

Published February 25, 2021

Concerns about data security have escalated in the COVID era, making some people wary of digital engagements. As a result, traditional print-based communications remain effective and can sometimes enable businesses to stand apart from their competitors. This article explores how print service providers can use high-speed inkjet equipment to their advantage

Want Growth? Then Automation is What You Seek!

Published February 18, 2021

The increase in digitally driven on-demand printing, combined with the flexibility of online ordering, has greatly increased the number of print orders—often at lower print volumes—that a print service provider must manage and produce. This article explores how PSPs that increase their levels of automation now may be able to reap disproportionate rewards in the future.

In Many Companies, New Digital Workflows Will Outlast the Pandemic

Published February 11, 2021

Some of the digital processes that were implemented out of necessity when the pandemic hit will likely persist even once the pandemic has subsided. This article discusses the implications of business process digitization and cites recent research from Keypoint Intelligence to explore considerations for the future.

Using Data to Improve the Power of Personalization

Published February 4, 2021

Print’s days of channel dominance are most certainly over, but it remains a powerful means of communication. Digital is here to stay, so it is more important than ever for printed communications to be fresh and innovative. This article explores how data can be leveraged to create personalized print campaigns that encourage engagement and increase revenues.

Identifying New Business Opportunities in a Challenging Environment

Published January 28, 2021

Even with vaccines being distributed, it will likely be quite some time before the coronavirus becomes part of our history rather than our daily reality. Much like the virus, though, PSPs are proving themselves to be quite resilient. This article explores the actions that various printing companies are exploring so they can maintain—or even accelerate—growth as we emerge from the pandemic.

Leveraging Finishing to Maximize the Effectiveness of Print

Published January 21, 2021

Finishing is an important step for nearly every printed document. Ongoing advancements in digital printing capabilities have the potential to elevate finishing to a value-added service. This article explores how print service providers can maximize the effectiveness and profitability of print with today’s finishing capabilities.

Capturing a Clear “Before and After” Picture of Sales Metrics

Published January 14, 2021

A great many industries leverage before and after results because highlighting a contrast can be powerful, inspiring, and attention-grabbing. Savvy print sales organizations understand how to use sales metrics to capture a clear before and after picture. This article discusses the importance of sales metrics and explores how they can be used to make more informed business decisions.

Strategies for Developing Data-Driven Communications

Published January 7, 2021

The customer communication process is becoming increasingly complex. Thanks to ongoing innovations in customer segmentation and data mining, businesses now know more about their customers than ever before. This article explores the latest strategies for delivering data-driven communications.

Uncovering New Opportunities for Print During Unprecedented Times

Published December 17, 2020

Although the ongoing pandemic is certainly not the first hurdle that the printing industry has encountered, printers have proven themselves to be very resilient during challenging times. Past recessions have certainly impacted the print industry, but they didn’t happen seemingly overnight the way COVID did. This article explores how PSPs are leveraging their core competencies to uncover new opportunities that will carry them to the future.

Why E-Commerce Is More Important than Ever

Published December 10, 2020

E-commerce is likely having a significant impact on your processes and business prospects. This article explores the growing importance of e-commerce and highlights how printing companies can use it to their advantage during these changing times.

Print Marketing During COVID-19

Published December 3, 2020

Many months in, we’re still struggling to control the COVID-19 pandemic. The good news is that PSPs still have options to connect with their customers and prospects. This article highlights some data from Keypoint Intelligence that seeks to illuminate these possibilities.

Developing Successful Direct Mail Campaigns in the COVID Era

Published November 19, 2020

In today’s business climate, it is more important than ever for businesses to engage their customers and prospects via a channel that gets noticed. Although e-mail might seem like the easy choice, today’s digital inboxes are being inundated with messaging. This article explores how brands can use direct mail to connect with their customers and stay top of mind during the pandemic.

Digital Stress Provides an Opportunity for Print

Published November 12, 2020

Although many have adjusted to the changes brought on by COVID-19, 2020 has undoubtedly been a very strange year. A sudden over-dependency on digital channels opens the door for print to present itself as a positive alternative during a stressful year.

Leveraging LinkedIn to Stay Connected

Published November 5, 2020

When it comes to developing a sales strategy, LinkedIn is a superior platform because it has done a great job of remaining professional, clean, credible, and reliable. Although other platforms like Facebook, Instagram, and Twitter are also great tools for business development, they tend to intersect more with users’ personal lives. This article explores how LinkedIn can best be used to establish and maintain those all-important connections during the pandemic.

Is Your Management Software Ready for Industry Convergence?

Published October 29, 2020

As print service providers (PSPs) onboard more applications supporting a diversified set of customers and industries, it becomes more of a challenge to manage the unique requirements of those industry segments with a single business management tool. PSPs looking to expand into new markets and applications must ensure that their business management system is up to par. This article explores how these systems must adapt to support the requirements of the future.

Reducing Costs through Cybersecurity

Published October 22, 2020

A sudden shift to digital workflows has created opportunity for cybercriminals to exploit unprepared businesses. This article puts forward three low-investment tips to help print companies prevent data breaches in 2020 and beyond.

Getting the Goods Online

Published October 15, 2020

Although sales reps might not be able to visit offices in person for quite some time, this doesn’t mean that sales channels have been hung out to dry. There are still plenty of ways to reach customers and prospects so they can see your offerings online. This article shares some tactics for standing out from the pack and ensuring that your digital content does what you need.

How Are Newly At-Home Workers Using Paper?

Published October 8, 2020

The ongoing COVID-19 pandemic has many of us working from home much more frequently than we did in the past. How are people who continue to work from home—at least for the time being—using paper? This article cites research from a recent Keypoint Intelligence study to explore how newly at-home workers are fulfilling paper-based business processes.

Winners of BLI 2021 Outstanding Innovation Awards Will Soon Be Unveiled

Published October 1, 2020

During a live virtual webinar, Keypoint Intelligence – BLI will honor the products and technologies that will help shape production printing for years to come. Winners in the production print space will be announced on Monday, October 5, at 10 a.m. (ET).

Smart Selling During COVID-19: Part 2

Published September 24, 2020

The COVID-19 pandemic has prompted businesses of all types to think differently about their bottom lines, profit projections, revenues, and sales strategies. This article, the second in a two-part series, discusses sales pitfalls to avoid and offers strategies for addressing current and future challenges. Last week’s article offered additional insight on smart selling by highlighting some sales best practices during pandemic times.

Smart Selling During COVID-19: Part 1

Published September 17, 2020

On a global scale, sales representatives are finding it impossible to sell the way they used to—face-to-face meetings are difficult, some prospects still haven’t returned to their offices, and businesses and consumers remain on high alert. This article, the first in a two-part series, highlights some sales best practices during a pandemic. The second will discuss sales pitfalls to avoid and provide strategies for addressing current and future challenges.

Can Online Ordering Save Print Service Providers in 2020?

Published September 10, 2020

There is no question that the printing industry at large has suffered due to the impact of COVID-19 and the subsequent economic downturn. This article provides a brief overview on the toll that the pandemic has taken on printing companies’ financials and explores whether e-commerce might help turn things around.

Supporting Remote Employees During COVID: Working from Home or Hardly Working?

Published September 3, 2020

Many of us are still struggling to figure out how to best work from home as the COVID-19 pandemic continues. Although some found the sudden transition from “work office” to “home office” earlier this year to be relatively simple, other struggled without the devices and support systems that they would normally rely on each day. This article cites data points from recent Keypoint Intelligence research to explore how people are coping with limited resources while working from home.

The Impending Creativity Boom in Print

Published August 27, 2020

Amid uncertainty about what the future might hold, many people have discovered that the COVID-19 pandemic has given them additional time for projects. This article explores the recent uptick in creative output and considers what this might mean for creative amateurs and the industry.

Distance Working/Learning During a Pandemic: Pros and Cons

Published August 20, 2020

Earlier this year, the world changed forever with the COVID-19 outbreak. Businesses and schools temporarily shut down, and many employees and students were suddenly forced into a remote setting with little—or no—advance warning. Although some employees and students have thrived in this distance situation, others have struggled and continue to struggle. Amid continued uncertainty and a new school year just around the corner, this article explores the pros and cons of remote working and distance learning.

Keeping Customers Educated in the Age of COVID-19

Published August 13, 2020

We all understand that it’s important to develop a sound marketing strategy during these uncertain times, and educating your customers is a vital component of this strategy. Businesses like Apple and Microsoft are well-known for offering great on-site training demonstrations so customers can get the most out of their devices. Unfortunately, in-person education isn’t an option during a pandemic. The good news is that there are still many ways to educate consumers and keep them engaged even if a live meeting is impossible.

Developing a Marketing Strategy: Positioning for Success During COVID-19 and Beyond

Published August 6, 2020

Due in large part to the COVID-19 pandemic, businesses are now thinking very differently about their bottom lines, profit projections, and revenues than they were just a few months ago. Keypoint Intelligence’s research has confirmed that most print service providers (PSPs) have seen a drop-off in sales and/or an uptick in cancelled orders due to current market conditions. This article explores smart marketing techniques during COVID-19 and beyond.

Going Remote in the Print Industry

Published July 30, 2020

As we’ve all discovered, there are challenges with going remote—in addition to the human component, there are also technological requirements (e.g., IoT and automation). In this article, Keypoint Intelligence outlines strategies for preparing for the current and future realities of our changing business world.

Keypoint Intelligence Gears Up for Its Outstanding Achievement in Innovation Awards

Published July 23, 2020

In a little less than a month, Keypoint Intelligence will be analyzing product submissions for its Outstanding Achievement in Innovation Awards to honor new products and technologies that advance the state of the art in Production Printing. Entries will be judged in six categories based on their new applications of technology in terms of quality, productivity, connectivity, workflow, media range, productivity, and environmental impact.

Reducing Your Risk at the Printer

Published July 16, 2020

Many print service providers have returned to their physical work locations as the United States continues its phased reopening plan. This article highlights information from the CDC to explore how PSPs can limit the spread of COVID-19 while printing.

COVID-19 Accelerates Channel Fog and Channel Fatigue

Published July 9, 2020

Contrary to many assumptions and preconceived notions, the share of transactional communications that consumers accessed electronically declined steadily over the past three years. This article explores how the ongoing COVID-19 pandemic is accelerating consumers’ demands for service providers to communicate with them via their desired channels.

Articles by Keypoint Intelligence