Articles by Keypoint Intelligence
For 60 years, the digital imaging industry has relied on Keypoint Intelligence for independent hands-on testing, lab data, and market research to drive product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards. Clients have harnessed this knowledge for strategic decision-making, daily sales enablement, and operational efficiency improvements. Keypoint Intelligence continues to evolve with the industry by expanding its offerings and intimately understanding the transformations occurring in the digital printing and imaging sector.
Displaying 1-99 of 245 articles
Lean Manufacturing for Today’s Businesses
Published April 11, 2024
Lean manufacturing is a well-recognized and powerful practice that can help optimize productivity and reduce waste. Despite the gradual improvements in our industry's supply chain, problems still exist. This article explores how PSPs can navigate today's business priorities and refine their supply chain to address the current business climate.
Automation in Digital Textile Printing: A Cautionary Tale from “The Twilight Zone”
Published March 21, 2024
In the ever-evolving landscape of digital textile printing technology, our industry has witnessed a transformative wave of automation. This shift towards automated processes has certainly revolutionized production, but it also drew intriguing parallels to ideas from the past. This article explores how an old episode of “The Twilight Zone” teaches a still-relevant lesson about automation and the future of manual labor.
Direct Mail in a Digital World: Personalization and Specialty Print Pave the Way
Published March 7, 2024
A resent study of print demand in key vertical industries found the transition to digital is undeniable, but direct mail remains an important component of modern messaging campaigns. This article explores how personalization and specialty print can further increase the efficacy of direct mail.
The Print Label Market: Strategies for Success and Key Considerations
Published February 22, 2024
The advent of digital press technology has created new avenues for label production, delivering numerous advantages over traditional printing methods. With shorter lead times, lower quantities per order, and a growing demand for competitive prices, digital press technology is swiftly gaining popularity. This article explores the print label market and offers strategies for successful participation.
Increasing Awareness About Specialty Print
Published February 15, 2024
Ongoing technological advancements have given rise to a new generation of printed products that are more interactive and engaging than ever before, but customers aren’t always thinking about what’s new in the print technology world. Even if PSPs announce that they’ve acquired a new device or technology, their prospects and customers will rarely consider what that acquisition might mean for their printing needs. This article explores ways to bring more awareness to the upsides of specialty printing.
Keypoint Intelligence Releases New Vertical Market Research
Published January 25, 2024
At the end of 2023, Keypoint Intelligence completed a comprehensive multi-client study of print demand in key vertical industries. This survey serves as an update to similar research that was conducted in 2020. Over 1,200 respondents from businesses with 200+ employees participated in this study. This article provides a top-level overview of the key findings from this research.
Artificial Intelligence and What It Means for Marketers
Published January 11, 2024
The thought of artificial intelligence swooping in to someday make all of our jobs redundant might seem like quite a stretch, but there’s no question that AI has arrived and it is encroaching on many areas of business. The technology has created quite a shakeup, as evidenced by the vast amount of column inches that are currently devoted to the rise of ChatGPT. This article explores the impact of AI and what it might mean for marketers in the future.
Digital Printing and Its Transformation of the Corrugated Packaging Industry
Published December 7, 2023
The ever-expanding corrugated packaging industry offers much that can be investigated and analyzed. As part of Keypoint Intelligence’s State of the Industry series of reports on the labels and packaging market, we have completed a deep dive into the transformation of corrugated packaging. This article provides a brief overview of the findings from our corrugated packaging report.
A Holistic Strategy Can Unleash the Power of Print
Published November 16, 2023
Planning a marketing campaign is much more complicated than it used to be. Budgets are a key consideration, and some marketers might be tempted to abandon print in favor of electronic communications. Unfortunately, the sheer volume of electronic messages peppering today’s consumers can make it difficult to capture an audience’s attention. This article explores how printed communications, when used correctly, can still wield an irresistible power.
Getting Noticed with a Great Content Strategy
Published November 9, 2023
In today's fast-paced digital world, a strong online presence is the key to success for businesses of all sizes. Simply posting generic information to cast a wider net will not captivate and engage your best audience. This article explores why a content strategy is essential for growth, provides a few examples, and shares how to get started so you can stand apart from your competitors.
Single-Pass Textile Printing: What Does the Future Hold?
Published October 26, 2023
The first single-pass digital inkjet printer that was specifically designed to print textile fabrics came to market back in 2012, setting the stage for a new era of textile printing technologies. About a decade later, though, adoption of single-pass textile printers has been slow. This article cites recent forecast data from Keypoint Intelligence to consider what the future might hold and how single-pass textile devices can be brought to the next level.
Prioritizing the Customer Experience in Direct Marketing
Published October 12, 2023
Keypoint Intelligence’s 2023 direct marketing communications primary research highlights the importance of a positive customer experience (CX) when delivering marketing communications. Achieving a great customer experience is not without its challenges, but it is necessary for customer engagement and retention. This article explores the importance of a CX strategy, considers the best channels for engagement, and discusses personalization’s role in improving customer loyalty.
2023 FESPA Print Census Highlights Global Wide-Format Trends
Published September 28, 2023
The FESPA print census is an industry barometer that helps vendors and print service providers (PSPs) understand market dynamics in key industry segments, including signage and display, graphics, textile, and industrial. With nearly 1,800 respondents from 120 countries, this year’s survey continues a research partnership between FESPA and Keypoint Intelligence that began back in 2007. This article provides a top-level overview of the findings from our most recent survey.
ICYMI: What Do Print Buyers Want?
Published September 14, 2023
Keypoint Intelligence recently conducted a primary research study to understand print buyers’ needs and uncover purchasing trends. This article provides a brief overview of the top-level findings from that survey, including application trends and how print can be used to complement digital channels.
A Growing Demand for Robotic Process Automation in North America
Published August 31, 2023
Keypoint Intelligence’s research on Robotic Process Automation (RPA) confirms that automation is the future of work. Our research indicates that most businesses are considering document and process automation solutions. This article provides a brief overview of our survey findings and examines the factors that are contributing to the demand for RPA.
Standing Out with Visually Appealing Direct Mail
Published August 17, 2023
Direct mail marketing remains effective due to its ability to stand apart from a vast array of online marketing messages. Its tangible format provides an excellent opportunity for businesses to make a long-lasting impression on their desired audience. This article explores how visually appealing direct mail designs can maximize the effectiveness of your direct mail campaigns.
The Changing Role of Marketing Communications in a Digital-First World
Published August 3, 2023
Keypoint Intelligence recently conducted its 2023 direct marketing communications primary research to better understand how businesses’ direct marketing practices are changing over time. This article offers a brief overview of the top-level results from this year’s survey. It discusses the transition to paperless communications, the ongoing focus on customer experience, and how business marketing practices are changing over time.
Marketing in the Age of Data Overload
Published July 20, 2023
Data analytics is essential in modern marketing. It enables marketers to make more informed decisions about their strategies by providing valuable insights into customer demographics, interests, and behaviors. As marketers intensify their efforts, they must remain mindful of today’s staggering volumes of data. This article explores the challenges that direct marketers face with data management and how they can address them.
Meeting Ever-Shorter Turnaround Demands in the Wide Format Market
Published July 13, 2023
The ever-increasing demand for immediate delivery is creating some unique challenges for today’s print service providers (PSPs). Wide-format print jobs have become especially challenging because they often require a great deal of customization, personalization, and design modifications. This article discusses some top strategies that can help PSPs to manage the turnaround expectations of today’s print buyers.
Paper Maintains Its Appeal Among General Office Workers
Published June 22, 2023
Even in the digital age, paper remains essential for many office workers. This article cites recent research from Keypoint Intelligence to illuminate how today’s office workers are interacting with paper. It also explores paper’s particular appeal among younger office employees.
Finding a Happy Medium Between Greenwashing and Greenhushing
Published June 15, 2023
Consumers want to do business with firms that share their concern for the environment, but being accused of greenwashing is almost as bad as having no sustainability goals at all. As a result, some businesses are now engaging in “greenhushing,” which involves deliberately downplaying any environmental commitments. This article discusses the importance of striking a balance between the two extremes.
In-Plants: Maintaining Relevance in an Evolving Industry
Published May 25, 2023
In early 2023, Keypoint Intelligence partnered with Ricoh Corporation to conduct an in-depth survey of 50 in-plant respondents and a series of one-on-one interviews. This article provides a brief overview of our research findings to shed some light on the challenges that today’s in-plants are facing and strategies for future growth.
Artificial Intelligence and Its Promise for Print Automation
Published May 11, 2023
There’s no question that artificial intelligence is an exciting topic. This article strips away some of the hype and considers the ways it might impact the printing industry in the future.
What Do Younger Consumers Look for in a Financial Services Provider?
Published April 27, 2023
Even before recent economic challenges and well-publicized bank failures, consumers of all ages have been attracted to large national banks for their credit card loyalty programs and mobile capabilities. This article explores how today’s consumers—particularly younger ones—are managing their finances.
The Importance of a Good Communication Design
Published April 20, 2023
More than ever before, today’s brand owners must carefully tailor their efforts to appeal to their customers’ unique buying habits. Brand owners must consider their messaging, design, and imagery in everything from postcards to marketing collateral. This article explores how a good communication design can lead to marketing messages that truly resonate.
Print: A Surprisingly Effective Way to Engage Younger Consumers
Published March 16, 2023
Today’s brands have more ways than ever to connect with and engage their intended audiences. Meanwhile, consumers also have an array of options for staying in touch with their favorite brands. Print may be uniquely positioned to cut through the digital clutter and prompt so-called digital natives to engage and take action. This article explores how generational differences can affect consumers’ preferences when interacting with printed communications.
Is Print a Commodity?
Published March 2, 2023
Most businesses in the printing supply chain want to believe that print is not a commodity, and that print buyers will typically make purchases based on value rather than price. According to recent research of print buyers by Keypoint Intelligence, however, price is indeed a powerful factor that can motivate the print purchasing decision.
Maximizing the Benefits of Personalized Communications
Published February 23, 2023
In the constant battle for consumer attention, marketing managers have a variety of communication options—digital and physical—for reaching their customers. Despite ongoing concerns about data security and privacy, consumers still expect a personalized experience from the firms that they do business with. This article explores how personalized communications can foster loyalty, increase customer engagement, and ultimately deliver the best possible experience.
Giving Cybersecurity the Attention it Deserves
Published February 16, 2023
As they strive to keep pace with today’s customer-centric marketing, many organizations are responsible for protecting a huge quantity of personal and confidential data. Consumers often view sharing their confidential data with businesses as a necessary evil—they want to receive personalized marketing pieces, but they are concerned that their information could be compromised. This article explores why it’s more important than ever to understand cybersecurity and protect consumer data.
The Lasting Appeal of Physical Mail
Published January 26, 2023
Today’s customers have more options than ever when deciding how to interact with their transactional communications (i.e., bills and statements). Printed mail is no longer the only way to receive bills and statements, but many consumers still recognize and appreciate print’s value. This article cites recent research to highlight the importance of physical mail.
New Developments at the High End of Production Digital Print
Published January 12, 2023
Production inkjet has been seeing great growth, especially after the enhancements in print quality, but electrophotography continues to have some advantages—particularly for higher ink coverage commercial applications. This article considers some new high-end production digital print technologies that will compete for market share and print volume in the future.
Improving Results with a Well-Constructed Sales Guide
Published December 15, 2022
The process of selling is only becoming more complex with time. Developing and acquiring new business has become a chaotic labyrinth of tracking down prospects, nurturing clients, and closing the sale. Sales leaders must offer tools that create sales efficiency and eliminate the practice of experimenting on valuable clients and prospects. One way to do this is by developing a sales playbook.
Making a Lasting Impression with the Ultimate Unboxing Experience
Published December 1, 2022
The unboxing experience is one of the most important factors in any modern business transaction. In addition to providing customers with the first glimpse of the product they’ve been waiting for, it sets the tone for their entire experience with the brand. This article explores the importance of the unboxing experience and considers how businesses can create lasting memories with their customers.
3D Printing and the Future of Organ Transplants
Published November 10, 2022
3D printing has revolutionized a variety of industries in the recent past, and the healthcare sector is no exception. This article explores how the 3D printing of human organs, also known as “bio-printing,” might change the way we handle transplant needs in the future.
Making the Most of Direct Mail Communications
Published October 27, 2022
Many people are overwhelmed by digital communications, so they’re becoming increasingly skilled at filtering through all that clutter. Mobile messages and online ads can be blocked or ignored, and emails are frequently mass deleted. Direct mail pieces can also be immediately discarded or recycled, but they represent a tangible connection to a brand that is harder to ignore. This article explores some of the trends that make direct mail effective among today’s consumers.
Challenges and Opportunities in the Production Print Market
Published October 13, 2022
In July 2022, Keypoint Intelligence conducted an online survey of 153 print service representatives. This article provides a top-level overview of the participants’ responses about business financials, services and applications, software adoption, and automation.
Simple Strategies for Increased Sustainability
Published September 29, 2022
In addition to being the right thing to do, paying attention to increased sustainability can be a key differentiator in the value you offer to your clients and their brands. Sustainability is a system of change that is designed to protect our environment, and businesses of all sizes can play a role. This article explores some simple sustainability efforts that you can take today.
Print’s Role in the Digital Transformation
Published September 15, 2022
The digital reality has caused a shift in communication strategy, and the focus should be on improving the customer experience with superior interaction. Businesses may feel compelled to ramp up their digital communication strategies in response to consumers’ demands, but print can—and should—play a role in communications of the future. This article explores how printed communications can be used strategically to improve the customer experience.
Direct-to-Garment Printers Are Blurring the Lines Between Commercial and Industrial
Published September 1, 2022
If you’ve been paying attention to some of this year’s new DTG printer launches, you may have noticed that the traditional gap between commercial and industrial printers appears to be closing. Today’s DTG devices are delivering faster printing speeds, better print accuracy, and more advanced technologies—all with a smaller footprint and a lower price tag. This article offers a brief overview of the devices that are blurring the lines between commercial and industrial printers.
Print Buyers: Fitting Into a Digital World
Published August 18, 2022
Earlier this month, Keypoint Intelligence published the findings from its in-depth survey of over 200 print buyers in the United States. This article offers a high-level overview of our survey results to illuminate print’s changing role in the overall ecosystem.
Taking the Guesswork Out of Social Media Marketing
Published August 4, 2022
Social media has proven itself to be an effective tool for brand marketing, and an online presence is now critical for businesses of all shapes and sizes. Given the importance of social media in today’s business climate, it’s not uncommon to feel a bit overwhelmed when attempting to establish or improve your position in the playing field. This article considers some of the most common challenges associated with social media marketing and offers some tips for navigating them.
Using Generational Marketing to Improve Communications
Published July 21, 2022
Marketers must work harder than ever to establish that all-important connection with their customers so they can foster loyalty and build trust. Communicating with customers based on their age is a sound strategy, but it must be done correctly. Effective age-based marketing can provide a much higher return on investment than attempting to group all consumers into a single audience.
Elements of Noteworthy and Engaging Direct Mail
Published July 14, 2022
Today’s marketers have a wide variety of options to choose from when it comes to reaching their desired audience members. Direct mail can be a great way to get noticed, even in a digital world. Unfortunately, businesses that don’t understand how to create compelling pieces of direct mail are unlikely to reap the benefits that they can offer. This article explores how marketers can develop direct mail pieces that truly make an impact and encourage engagement.
Environmental Sustainability: Your Customers Want It and the Planet Needs It!
Published June 23, 2022
Summer has officially arrived, so everyone is gearing up for nicer weather and more daylight to enjoy the great outdoors. Of course, caring for our planet now will help ensure that the outdoors can be enjoyed for generations to come. People are becoming increasingly conscious about the detrimental impact that certain processes can have on our environment, so it’s more important than ever for brands to position themselves as sustainable and environmentally sound.
Influencing Consumer Behavior with Color
Published June 9, 2022
There are many ways for brands to establish an emotional connection with their customers, and doing so can foster loyalty while also delivering a better overall experience. Marketers understand that specific colors have different effects on the human mind, and therefore trigger different responses. This article explores how certain colors can trigger an emotional response and create a deeper connection between consumers and brands.
Electrophotography: Its Place in the Industry and Role in the Future
Published May 26, 2022
The quality of inkjet printing has improved over the years, so more and more print volumes have shifted away from electrophotographic printing and toward inkjet for productivity and cost reasons. This article offers some considerations about the future of the EP market as the drive toward inkjet continues.
You Can Market Like an Expert…Even if You’re an Amateur!
Published May 12, 2022
Nearly half of today’s small business owners handle their own marketing endeavors, and their frustration with this process is commonly voiced. This article highlights some simple steps you can take to improve your marketing strategy and offers tips on how to market like a pro, even if you’re only just getting started.
Tilia Labs Enables Maximum Optimization for Wide Format Printers
Published April 28, 2022
The three biggest profit killers in wide format printing are waste, time, and labor. Minimizing these issues is key to running a successful printing operation. This article explores how Tilia Labs applies artificial intelligence programming to maximize optimization for wide format printers.
The Home Learning Effect and the Benefits of Print in Education
Published April 21, 2022
At the end of March 2022, students in Sri Lanka were unable to take their all-important term tests. Due to an acute paper shortage, authorities across the country have postponed these tests indefinitely—impacting nearly 4.5 million students. Would Sri Lanka’s students be put at a disadvantage if they were able to take their exams digitally? Research indicates that they would. This article explores print’s role in ensuring deep learning and comprehension among students.
Times of Uncertainty: What Does the Future Hold for the Printing Industry?
Published March 31, 2022
Shifts during uncertain times can bring challenges, but they can also create new opportunities. This article explores some printing trends which, while not new themselves, are accelerating at an unprecedented pace and poised to change our industry forever.
Direct-to-Film Printing: An Emerging Trend in Decorated Apparel
Published March 17, 2022
Direct-to-film (DTF) printing is a transfer technology that enables users to print designs onto polyethylene terephthalate (PET) film using water-based pigment inks. This article offers an overview of this up-and-coming technology and also explores how it compares to other printing techniques.
The Importance of First-Party Data in a Cookie-Less World
Published March 3, 2022
Data can vastly improve the quality and relevance of customer communications when it is used correctly, but too much information can make implementation cumbersome. Adding to the complexity of using data, consumers are becoming more vigilant about safeguarding their personal information due to increased awareness about data privacy and security. This article explores how marketers can still develop effective campaigns with the impending death of third-party cookies.
Identifying Your Best Prospects: The Importance of a Customer Persona
Published February 17, 2022
Creating a customer persona involves developing a deep understanding of your customers’ needs and establishing a plan to address them. Evaluating your current customers in terms of demographics, company size, and industry type is a good place to start, but the findings are often shallow and offer little insight. This article explores the role that data plays in developing a customer persona, and why this practice is so important to business development.
Another Year, Same Pandemic: COVID-19’s Ongoing Impact on Mental Health
Published February 10, 2022
Our pandemic-weary society has been dealing with COVID-19 for about two years. This article explores the effects that this global health crisis has had on mental health, and considers some of the solutions that are possible with today’s technologies.
Digital Production Printing: Selling Value in a Changing Industry
Published January 27, 2022
The COVID-19 pandemic created numerous challenges for the digital production printing market, including a decline in demand for print services and reduced investments in new production technology. This article cites recent forecast data from Keypoint Intelligence to explore key dynamics, challenges, and opportunities within this market.
Artificial Intelligence: Defining an Often-Misused Term
Published January 13, 2022
Artificial intelligence (AI) is much more than just a buzzword—it is currently available technology that is poised to transform much of our world, including the printing industry. This article defines this often-misused term and explains how AI differs from more traditional software programs.
Simple Steps for Factoring SEO into Your Marketing Strategy
Published December 16, 2021
Search engine optimization—more commonly known as SEO—is a great way to spread the word about your business and its offerings. This article provides an excerpt of a conversation Keypoint Intelligence Consulting Editor Christine Dunne had with SEO Specialist Jeanne Visser, who shares some simple steps that print companies can take to improve the SEO of their websites and blogs.
Driving a New Workforce: How the Hybrid Working Trend is Affecting Print
Published December 9, 2021
These pandemic times continue to affect how we work as well as how we print. Many of today’s employees are more evenly splitting their time between their homes and offices, which is causing a shift in how businesses print and from where. These trends have the potential to cause across-the-board changes for vendors, OEMs, and content creators alike.
HP xRServices: A Print-Centric Mixed Reality Solution
Published December 2, 2021
HP has unveiled is XRServices solution, which it calls the “first print-industry mixed reality service.” This announcement represents HP’s continued investment in extended reality (XR), as the firm has already introduced a virtual reality (VR) hardware line with its Reverb series of headsets.
Communication Channels: The Focus Should be on the Strategy!
Published November 18, 2021
Today’s marketers must ensure that their communications are having an impact, which can be challenging when consumers’ communication preferences are individual and ever-changing. Some marketers obsess about the method of communication when developing their campaigns, but the overall strategic vision of the campaign should ultimately drive the channels that are used to deliver that messaging.
What is the Metaverse, and Why Should Businesses Care?
Published November 11, 2021
The term “metaverse” is being thrown around a lot lately, but what does it really mean? When we hear tech evangelists discussing the metaverse today, what they’re really talking about is user-driven interactions within virtual realities. This article explores early examples of the metaverse and highlights why businesses should be paying attention.
Are You Noticing More Holiday Catalogs This Year? You’re Not Alone!
Published November 4, 2021
I’ve noticed an uptick in the number of holiday catalogs I receive in the mail, but I wasn’t sure if it was just me. This article explores the changing role of printed catalogs and considers what the future might hold in today’s highly digital world.
A Great Customer Experience: It’s All About Balance!
Published October 28, 2021
It is now more important than ever for providers of transactional communications to deliver the positive experience that their customers have come to expect. Keypoint Intelligence’s newly released transactional communications survey data confirms that a positive customer experience can be a compelling competitive differentiator in today’s market.
Tilia Labs: Reaching Maximum Velocity with Intelligent Printing
Published October 21, 2021
Small print jobs have been on the rise, even as many of the pre-production processes have remained unchanged. This article explores how intelligent planning software solutions like those from Tilia Labs can help PSPs better manage the influx of smaller jobs and optimize print production.
Making Sense of Your Print Options
Published October 14, 2021
With so many available options, deciding which print solutions to incorporate into your business can be an overwhelming task. By identifying your business priorities and assessing which companies and technologies best align with these priorities, you can better determine which technologies and services are best for you and your customers.
Take One and Pass the Rest On: Print-Based Learning Remains Important in Today’s Classroom
Published October 7, 2021
Although there is no question that digital learning is playing a bigger role in education than ever before, printed materials remain critical to learning. This article explores why print-based lessons remain a cornerstone of education in the modern classroom.
Adapting to a Hybrid Workflow: An Essential Checklist
Published September 30, 2021
For those businesses that are considering the transition to a hybrid workflow, it is important to understand the IT and security risks involved. This article describes the components of a successful hybrid workflow and explores the role that print will play.
Developing High-Impact Direct Mail for All Ages
Published September 23, 2021
Direct mail is a key component of the print spectrum, and its importance will only grow as high-speed color inkjet devices bring new levels of quality and productivity to this market. Sending the right promotions to the right consumers can have a significant impact on their purchasing decisions. This article explores the role that age plays in developing high-impact direct mail that gets noticed.
Can You Hear Me Now? Improving Presentation Technology for Hybrid Office Environments
Published September 16, 2021
Smart workplaces are quickly taking over more traditional offices. For our businesses to cope in an uncertain future, today’s newest technologies must be blended with the updated versions of commonplace tools like projectors and audio equipment. This article discusses some recent innovations that can help those seeking truly smart offices.
Paper’s Role in the Growth Potential for Production Color Inkjet
Published September 9, 2021
High-speed production color inkjet systems have truly revolutionized the document printing market over the past decade. Although these advancements have been clear, paper has played a quieter—yet no less important—role in the suitability of inkjet technology for various print applications. Factors like ink coverage, paper type, and running cost play a role in the future growth potential for inkjet.
3D Printing: A Digital Disruption for the Manufacturing Industry
Published September 2, 2021
The digital disruption that has already permanently changed a number of vertical markets is now poised to upend the manufacturing industry. This article explores how the benefits of 3D printing are expected to fuel a great many changes in the manufacturing world.
The American Time Use Survey and What it Means for Print
Published August 26, 2021
The US Bureau of Labor Statistics recently released the results of its new American Time Use Survey, which compares how Americans spent their work and leisure time before and during COVID-19. This article considers some top-level findings from the survey from a print industry lens.
Inkjet Uncovers New Opportunities for Print in a Digital Era
Published August 19, 2021
Although the print industry is still reeling from the ongoing effects of the pandemic, direct mail communications have seen a resurgence because of their tactile nature and ability to establish a physical connection. This article explores how print service providers can leverage inkjet technology to capitalize on new opportunities in print.
Paper Suppression: Will It Be the Final Nail in Transactional Mail’s Coffin?
Published August 12, 2021
Everywhere you look, whether online or off, enterprises are sending customer communications that beg, plead, and sometimes even force consumers to go paperless. Although COVID-19 has accurately been dubbed “the great accelerator,” ongoing market shifts probably won’t prove to be the final nail in the coffin that represents the death of printed bills and statements.
Leveraging Direct Mail to Engage Multiple Senses
Published August 5, 2021
Because electronic messages substantially outnumber printed communications, direct mail is now the less cluttered channel. Electronic communications also fall short of well-designed printed communications in terms of tactile impact. This article explores how marketers of printed communications can use the sensory elements of direct mail to their advantage.
Implementing a Vertical Market Approach: Benefits and Opportunities
Published July 29, 2021
As opposed to a horizontal market approach (which involves developing a specific product offering that touches many industries), a vertical market approach involves serving specific customers with specific needs. This article explores how implementing a vertical market strategy can help you recognize new and existing opportunities.
Using Print to Reach Younger Consumers
Published July 22, 2021
The oldest members of Generation Z will turn 24 this year, and Millennials are now fully entrenched in their adult lives. These groups wield a tremendous amount of influence and purchasing power, so it’s more important than ever to reach them. This article explores how younger consumers perceive print and considers how printed communications can be used to get their attention.
New Beginnings and Future Opportunities in Digital Print
Published July 15, 2021
In his inaugural submission to WhatTheyThink, Keypoint Intelligence’s Carl Doty contemplates new beginnings and future opportunities for growth in the printing industry.
Hybrid Workplaces: Having Your Cake and Eating It Too?
Published July 1, 2021
As is the case with many other things, the COVID-19 pandemic brought about many changes to the modern workplace. During the lockdown phase, many discovered that remote work was sometimes just as productive as work performed in an office. When we come out on the other side of the pandemic, what will the workplace of the future look like? This article explores the benefits—and possible pitfalls—of a hybrid workforce.
Pigment Solutions Take Center Stage in Direct-to-Fabric Printing
Published June 24, 2021
Digital pigment technologies have helped shape the customization culture that is prevalent among many of today’s online shoppers, and this technology is now making its way into textile DTF (direct-to-fabric). This article explores how pigment solutions are helping to fuel a revolution among textile printers.
COVID’s Long-Term Effects on Office Equipment Vendors and IT Resellers
Published June 17, 2021
According to a Keypoint Intelligence study of 300+ office equipment dealers and IT resellers that sell A3 print technology and provide servicing, 50% of respondents said their customers are actively planning to change their print environments after the pandemic. This article explores the changes that office equipment vendors and IT resellers are planning as they emerge from the pandemic.
Smart Print Manufacturing: The Future of Production Printing
Published June 10, 2021
Keypoint Intelligence has identified five core technologies (cloud computing, big data and analytics, artificial intelligence, robotics, and augmented reality) that will ultimately lead to mostly—if not fully—autonomous print production. This article explores the current state and future implications of our five core technologies for SPM.
Implementing Inkjet Technology: Mistakes to Avoid
Published June 3, 2021
Implementing a new inkjet press can mean great things for your company’s productivity, but the purchasing process is not without its pitfalls. This article outlines some common mistakes to avoid (in terms of capacity and capabilities) when acquiring inkjet technology.
What it Means to be Digitally Transformed Today
Published May 20, 2021
For many, “digital transformation” is likely a buzz term that roughly translates into “using computers.” In reality, however, it is so much more than that. The COVID-19 pandemic has rapidly propelled digital processes and workflows forward, impacting almost every area of business today. Printing firms must ensure that they are prepared for this new normal of digital transformation.
Leveraging the Cloud and Cybersecurity in Today’s Marketplace
Published May 13, 2021
According to recent research from Keypoint Intelligence, the top investment areas for IT decision-makers in the United States include cloud-based solutions and cybersecurity. This article explores how print service providers can leverage these and other areas to better meet their customers’ ever-changing print requirements.
Motivating Your Sales Team for Optimal Performance
Published May 6, 2021
When owners or sales leaders are asked about their sales teams, their descriptions frequently leave something to be desired. Without a team mindset where all of your reps operate in sync with one another, you are left with nothing more than a sales group. This article explores how print service providers can establish a team mentality among their salespeople to drive better business results.
Amidst a Global Pandemic, DTG Is Stronger Than Ever
Published April 29, 2021
COVID-19 fueled a surge in ecommerce, leading to increased demand for digitally printed garments. This article offers a brief discussion about the changing dynamics of consumer buying habits, explores why the pandemic accelerated digital print on-demand, and considers how supply chain and GTM strategies will be forever changed as a result.
Highlighting the Benefits of Office Printing
Published April 22, 2021
Office printing vendors are primarily focused on helping their customers save money and streamline processes—which certainly makes sense from the customer’s point of view—but some of their efforts inherently reduce the opportunities for printing. This article cites a recent New York Times article that explores the benefits of print-based learning.
Profit at the Margins with Variable-Data Printing
Published April 15, 2021
In this age of virtual everything, print means more—it is tangible and can be personalized to replicate that human connection we’ve been craving since the pandemic hit. This article explores how print service providers can better sell the value of variable data printing to businesses and brands.
How Smart Finishing Can Enhance Value
Published April 8, 2021
To select the finishing method that best communicates the value of the content, you must first understand how the final product will be used and its audience. Print salespeople have the opportunity to expand the finishing conversation beyond product, technique, and price. Document finishing is a bit like the real estate market—"curb appeal,” first impressions, and attention to detail can communicate insurmountable value.
Lead Generation Strategies for Today: Part 2—Top Tools that PSPs Can Use
Published March 25, 2021
Lead generation has taken many forms over the years. Capturing the interest of today’s self-directed buyers involves leveraging resources that go above and beyond feet on the street. The second in a two-part series, this article considers the top tools that PSPs can use to generate interest from prospective customers. The first explored what lead generation means in today’s world.
Lead Generation Strategies for Today: Part 1—What “Lead Generation” Means Today
Published March 18, 2021
Lead generation has taken many forms over the years. Capturing the interest of today’s self-directed buyers involves leveraging resources that go above and beyond feet on the street. The first in a two-part series, this article explores what lead generation means in today’s world. Part two will consider the top four tools that PSPs use to generate interest from prospective customers
The Power of Personalized Print in Today’s Multi-Channel World
Published March 11, 2021
Savvy print providers are discovering that targeted—or better yet, personalized—print campaigns can enable market differentiation and provide a greater return on investment. This article explores how getting back to the basics with traditional direct mail can help businesses stand apart from their competitors.
Automation for the Win!
Published March 4, 2021
Automation is the next step in a successful future. It enables print service providers to tackle a growing number of print orders with the greatest efficiency and accuracy. Beyond having financial and practical benefits, it can be yet another differentiator that helps organizations stand apart from their competitors. This article discusses the most common benefits of automation and offers insights into how to overcome the challenges associated with implementing it.
Leveraging the Evolution of High-Speed Inkjet in Today’s Digital World
Published February 25, 2021
Concerns about data security have escalated in the COVID era, making some people wary of digital engagements. As a result, traditional print-based communications remain effective and can sometimes enable businesses to stand apart from their competitors. This article explores how print service providers can use high-speed inkjet equipment to their advantage
Want Growth? Then Automation is What You Seek!
Published February 18, 2021
The increase in digitally driven on-demand printing, combined with the flexibility of online ordering, has greatly increased the number of print orders—often at lower print volumes—that a print service provider must manage and produce. This article explores how PSPs that increase their levels of automation now may be able to reap disproportionate rewards in the future.
In Many Companies, New Digital Workflows Will Outlast the Pandemic
Published February 11, 2021
Some of the digital processes that were implemented out of necessity when the pandemic hit will likely persist even once the pandemic has subsided. This article discusses the implications of business process digitization and cites recent research from Keypoint Intelligence to explore considerations for the future.
Using Data to Improve the Power of Personalization
Published February 4, 2021
Print’s days of channel dominance are most certainly over, but it remains a powerful means of communication. Digital is here to stay, so it is more important than ever for printed communications to be fresh and innovative. This article explores how data can be leveraged to create personalized print campaigns that encourage engagement and increase revenues.
Identifying New Business Opportunities in a Challenging Environment
Published January 28, 2021
Even with vaccines being distributed, it will likely be quite some time before the coronavirus becomes part of our history rather than our daily reality. Much like the virus, though, PSPs are proving themselves to be quite resilient. This article explores the actions that various printing companies are exploring so they can maintain—or even accelerate—growth as we emerge from the pandemic.
Leveraging Finishing to Maximize the Effectiveness of Print
Published January 21, 2021
Finishing is an important step for nearly every printed document. Ongoing advancements in digital printing capabilities have the potential to elevate finishing to a value-added service. This article explores how print service providers can maximize the effectiveness and profitability of print with today’s finishing capabilities.
Capturing a Clear “Before and After” Picture of Sales Metrics
Published January 14, 2021
A great many industries leverage before and after results because highlighting a contrast can be powerful, inspiring, and attention-grabbing. Savvy print sales organizations understand how to use sales metrics to capture a clear before and after picture. This article discusses the importance of sales metrics and explores how they can be used to make more informed business decisions.
Strategies for Developing Data-Driven Communications
Published January 7, 2021
The customer communication process is becoming increasingly complex. Thanks to ongoing innovations in customer segmentation and data mining, businesses now know more about their customers than ever before. This article explores the latest strategies for delivering data-driven communications.
Uncovering New Opportunities for Print During Unprecedented Times
Published December 17, 2020
Although the ongoing pandemic is certainly not the first hurdle that the printing industry has encountered, printers have proven themselves to be very resilient during challenging times. Past recessions have certainly impacted the print industry, but they didn’t happen seemingly overnight the way COVID did. This article explores how PSPs are leveraging their core competencies to uncover new opportunities that will carry them to the future.
Why E-Commerce Is More Important than Ever
Published December 10, 2020
E-commerce is likely having a significant impact on your processes and business prospects. This article explores the growing importance of e-commerce and highlights how printing companies can use it to their advantage during these changing times.
Print Marketing During COVID-19
Published December 3, 2020
Many months in, we’re still struggling to control the COVID-19 pandemic. The good news is that PSPs still have options to connect with their customers and prospects. This article highlights some data from Keypoint Intelligence that seeks to illuminate these possibilities.
Developing Successful Direct Mail Campaigns in the COVID Era
Published November 19, 2020
In today’s business climate, it is more important than ever for businesses to engage their customers and prospects via a channel that gets noticed. Although e-mail might seem like the easy choice, today’s digital inboxes are being inundated with messaging. This article explores how brands can use direct mail to connect with their customers and stay top of mind during the pandemic.
Digital Stress Provides an Opportunity for Print
Published November 12, 2020
Although many have adjusted to the changes brought on by COVID-19, 2020 has undoubtedly been a very strange year. A sudden over-dependency on digital channels opens the door for print to present itself as a positive alternative during a stressful year.
Leveraging LinkedIn to Stay Connected
Published November 5, 2020
When it comes to developing a sales strategy, LinkedIn is a superior platform because it has done a great job of remaining professional, clean, credible, and reliable. Although other platforms like Facebook, Instagram, and Twitter are also great tools for business development, they tend to intersect more with users’ personal lives. This article explores how LinkedIn can best be used to establish and maintain those all-important connections during the pandemic.
Is Your Management Software Ready for Industry Convergence?
Published October 29, 2020
As print service providers (PSPs) onboard more applications supporting a diversified set of customers and industries, it becomes more of a challenge to manage the unique requirements of those industry segments with a single business management tool. PSPs looking to expand into new markets and applications must ensure that their business management system is up to par. This article explores how these systems must adapt to support the requirements of the future.
Reducing Costs through Cybersecurity
Published October 22, 2020
A sudden shift to digital workflows has created opportunity for cybercriminals to exploit unprepared businesses. This article puts forward three low-investment tips to help print companies prevent data breaches in 2020 and beyond.
Getting the Goods Online
Published October 15, 2020
Although sales reps might not be able to visit offices in person for quite some time, this doesn’t mean that sales channels have been hung out to dry. There are still plenty of ways to reach customers and prospects so they can see your offerings online. This article shares some tactics for standing out from the pack and ensuring that your digital content does what you need.
How Are Newly At-Home Workers Using Paper?
Published October 8, 2020
The ongoing COVID-19 pandemic has many of us working from home much more frequently than we did in the past. How are people who continue to work from home—at least for the time being—using paper? This article cites research from a recent Keypoint Intelligence study to explore how newly at-home workers are fulfilling paper-based business processes.
Winners of BLI 2021 Outstanding Innovation Awards Will Soon Be Unveiled
Published October 1, 2020
During a live virtual webinar, Keypoint Intelligence – BLI will honor the products and technologies that will help shape production printing for years to come. Winners in the production print space will be announced on Monday, October 5, at 10 a.m. (ET).
Smart Selling During COVID-19: Part 2
Published September 24, 2020
The COVID-19 pandemic has prompted businesses of all types to think differently about their bottom lines, profit projections, revenues, and sales strategies. This article, the second in a two-part series, discusses sales pitfalls to avoid and offers strategies for addressing current and future challenges. Last week’s article offered additional insight on smart selling by highlighting some sales best practices during pandemic times.
Smart Selling During COVID-19: Part 1
Published September 17, 2020
On a global scale, sales representatives are finding it impossible to sell the way they used to—face-to-face meetings are difficult, some prospects still haven’t returned to their offices, and businesses and consumers remain on high alert. This article, the first in a two-part series, highlights some sales best practices during a pandemic. The second will discuss sales pitfalls to avoid and provide strategies for addressing current and future challenges.
Can Online Ordering Save Print Service Providers in 2020?
Published September 10, 2020
There is no question that the printing industry at large has suffered due to the impact of COVID-19 and the subsequent economic downturn. This article provides a brief overview on the toll that the pandemic has taken on printing companies’ financials and explores whether e-commerce might help turn things around.
Supporting Remote Employees During COVID: Working from Home or Hardly Working?
Published September 3, 2020
Many of us are still struggling to figure out how to best work from home as the COVID-19 pandemic continues. Although some found the sudden transition from “work office” to “home office” earlier this year to be relatively simple, other struggled without the devices and support systems that they would normally rely on each day. This article cites data points from recent Keypoint Intelligence research to explore how people are coping with limited resources while working from home.
The Impending Creativity Boom in Print
Published August 27, 2020
Amid uncertainty about what the future might hold, many people have discovered that the COVID-19 pandemic has given them additional time for projects. This article explores the recent uptick in creative output and considers what this might mean for creative amateurs and the industry.
Distance Working/Learning During a Pandemic: Pros and Cons
Published August 20, 2020
Earlier this year, the world changed forever with the COVID-19 outbreak. Businesses and schools temporarily shut down, and many employees and students were suddenly forced into a remote setting with little—or no—advance warning. Although some employees and students have thrived in this distance situation, others have struggled and continue to struggle. Amid continued uncertainty and a new school year just around the corner, this article explores the pros and cons of remote working and distance learning.
Keeping Customers Educated in the Age of COVID-19
Published August 13, 2020
We all understand that it’s important to develop a sound marketing strategy during these uncertain times, and educating your customers is a vital component of this strategy. Businesses like Apple and Microsoft are well-known for offering great on-site training demonstrations so customers can get the most out of their devices. Unfortunately, in-person education isn’t an option during a pandemic. The good news is that there are still many ways to educate consumers and keep them engaged even if a live meeting is impossible.
Developing a Marketing Strategy: Positioning for Success During COVID-19 and Beyond
Published August 6, 2020
Due in large part to the COVID-19 pandemic, businesses are now thinking very differently about their bottom lines, profit projections, and revenues than they were just a few months ago. Keypoint Intelligence’s research has confirmed that most print service providers (PSPs) have seen a drop-off in sales and/or an uptick in cancelled orders due to current market conditions. This article explores smart marketing techniques during COVID-19 and beyond.
Going Remote in the Print Industry
Published July 30, 2020
As we’ve all discovered, there are challenges with going remote—in addition to the human component, there are also technological requirements (e.g., IoT and automation). In this article, Keypoint Intelligence outlines strategies for preparing for the current and future realities of our changing business world.
Keypoint Intelligence Gears Up for Its Outstanding Achievement in Innovation Awards
Published July 23, 2020
In a little less than a month, Keypoint Intelligence will be analyzing product submissions for its Outstanding Achievement in Innovation Awards to honor new products and technologies that advance the state of the art in Production Printing. Entries will be judged in six categories based on their new applications of technology in terms of quality, productivity, connectivity, workflow, media range, productivity, and environmental impact.
Reducing Your Risk at the Printer
Published July 16, 2020
Many print service providers have returned to their physical work locations as the United States continues its phased reopening plan. This article highlights information from the CDC to explore how PSPs can limit the spread of COVID-19 while printing.
COVID-19 Accelerates Channel Fog and Channel Fatigue
Published July 9, 2020
Contrary to many assumptions and preconceived notions, the share of transactional communications that consumers accessed electronically declined steadily over the past three years. This article explores how the ongoing COVID-19 pandemic is accelerating consumers’ demands for service providers to communicate with them via their desired channels.
Mass Optimization: How Small Changes Can Save Big Money
Published June 25, 2020
Customers’ needs are evolving, and many might request office and marketing collateral as well as posters and signage in the same order from their preferred print service provider. Each application will have a unique set of requirements, workflow tasks, and output technologies. This article explores how mass optimization can improve automation and boost workflow efficiency.
A Printing Fan’s Bucket List
Published June 18, 2020
Some people just love print, and you can count me among them. It should therefore come as no surprise that my bucket list—the things I hope to do before I die—involves visits to a handful of printing museums and other institutions that are sprinkled across the United States and Canada. This article provides a brief overview of my experiences with these locations so far.
The Case for Advanced Inks and Dryers in Production Inkjet Printing
Published June 11, 2020
System vendors and paper mills are working diligently to create effective strategies for inkjet printing jobs that require glossy finishes and high coverage levels. These solutions can be separated into inkjet-treated papers and advanced inks and drying systems. Last week’s article discussed the pros and cons of inkjet-treated papers. This piece, the second in our two-part series, addresses advanced inks and drying systems.
The Case for Treated Papers in Production Inkjet Printing
Published June 4, 2020
System vendors and paper mills are working diligently to create effective strategies for inkjet printing jobs that require glossy finishes and high coverage levels. These solutions can be separated into inkjet-treated papers and advanced inks and drying systems. This article, the first in a two-part series, will discuss the pros and cons of inkjet-treated papers. Next week’s piece will address advanced inks and drying systems.
COVID-19: Putting Sustainability in the Spotlight
Published May 28, 2020
Sustainability and the promotion of eco-friendly practices have been a priority within the printing industry for years. This article explores the environment’s ever-increasing influence on the printing market and discusses how COVID-19 will likely heighten buyers’ demands for more sustainable business practices.
COVID-19 Prompts Industry Vendors, Workplaces to Adjust Strategies
Published May 21, 2020
In the midst of the COVID-19 pandemic, the past two months have been crazy for us all. Vendors in the office technology space as well as firms with office equipment have adjusted their businesses to handle the rapid changes that our industry has experienced on a global scale. In addition, Keypoint Intelligence has seen many office technology players embracing innovations and philanthropy to help slow the spread of the coronavirus. This article discusses just some of those efforts.
Calculating the Real ROI
Published May 14, 2020
Most businesses believe they are calculating the returns on their investments pretty well. They have ideas about the products they offer and how to charge based on their own calculations that can help them stay competitive and profitable. In many cases, however, they aren’t thinking of everything when determining these values. This article looks at some of the smaller aspects of the equation that can have a big impact on ROI for transactional, marketing, and commercial PSPs.
Changing Buyer Behaviors: Strategies for Sales Success (Part 2)
Published May 7, 2020
The sales process has changed dramatically over the years. This article is the second in a two-part series. The first article explored the complexity of today’s selling environment and drivers of purchasing decisions. This piece outlines the strategies for a new sales paradigm as we navigate these uncertain times.
Changing Buyer Behaviors: Strategies for Sales Success (Part 1)
Published April 30, 2020
The sales process has changed dramatically over the years. This article is the first in a two-part series, exploring the complexity of today’s selling environment and drivers of purchasing decisions. Next week’s piece will outline the strategies for a new sales paradigm as we navigate these uncertain times.
Webinars: The New B2B Streaming Service that’s Failing
Published April 23, 2020
Online conferencing and webinars are new to many printing companies and vendors. Although some businesses might view this as an opportunity to extend into new areas and try something new, it is often painfully obvious that printing companies are not experienced with delivering quality online conferences and webinars. This article offers 10 tips for delivering better online content.
How COVID-19 is Accelerating Industry 4.0
Published April 9, 2020
Few would dispute that we’ve entered a period of profound change. COVID-19 is causing radical shifts in workflow across the globe as millions practice social distancing and/or comply with self-quarantine recommendations. The pandemic’s dramatic appearance has accelerated numerous trends while slowing others. Although there is no doubt that COVID-19 is a transformative force, it is not bringing us into Industry 5.0.
How PSPs Can Get Their Groove Back
Published April 2, 2020
There’s no denying that times are tough. Even before the COVID-19 pandemic, most print service providers were seeking ways to increase their business revenue while also working smarter and faster. This article explores how PSPs can uncover new opportunities as they work through this crisis, and perhaps even grow from it.
Focusing on Value-Added Services for Market Differentiation
Published March 26, 2020
To keep their offerings fresh and current, today’s PSPs must change the conversation and shift the focus away from price and toward value-added services. This document discusses how PSPs can highlight the benefits that customers and prospects can enjoy from value-added services.
Improving Employee Retention with Effective Training
Published March 19, 2020
Employee retention is a top-of-mind issue for nearly every organization. Proper training can improve employee retention and increase company growth. This document explores how today’s print service providers (PSPs) are allocating their training dollars.
Don’t Forget to Finish It!
Published March 12, 2020
Virtually every printed document requires some type of finishing. The expanding array of digital printing methods has changed the nature of finishing from large-scale devices focused on offset printing to automated methods that often occur alongside a production digital printer. To reach its true potential, the role of finishing must evolve as well. Recent research from Keypoint Intelligence – InfoTrends offers important insights on how print service providers (PSPs) can leverage finishing to win business and drive profitability.
Creating a Better Sales Process: Tips for Success
Published March 5, 2020
Thanks to an abundance of online information, many buyers conduct a good amount of research on their own before they even engage with a sales rep. This places additional pressure on sales organizations and their reps. This article provides tips on creating a sales process that will engage more customers and close more business.
Choice is Key to a Positive Customer Experience
Published February 27, 2020
Providers of transactional communications must continually reinvent themselves to keep up with consumers’ changing preferences and work to effectively deliver their messages. Above all, today’s consumers are demanding a say in the way that their providers communicate with them. This document provides data points from Keypoint Intelligence – InfoTrends’ most recent transactional communications survey to underscore the importance of choice in delivering a positive customer experience.
Frank Romano and the Desktop Publishing Revolution
Published February 20, 2020
Late last year, Frank Romano completed History of Desktop Publishing, the third book in a trilogy that includes History of the Linotype Companyand History of the Phototypesetting Era. This book, described by Jonathan Seybold as a “Tour de Force,” is enriched with Frank’s deep knowledge of the history of the printing industry. This article offers an overview of some of the book’s highlights.
Why Should I Buy From You?
Published February 13, 2020
Regardless of our job responsibilities, we, as employees and businesses, should be putting ourselves in our customers’ shoes and asking ourselves why should they buy from us? This article explores some of the questions that marketers can ask themselves to help improve sales success.
What Will AR Headsets Mean to Print Service Providers?
Published February 6, 2020
This article considers how the shift from mobile-based to headset-based augmented reality (AR) will impact augmented print offerings. It also explores when print service providers can expect to see the first mainstream AR headset and which company will likely introduce it.
Digital Color Print for Labels & Packaging: Aqueous Inkjet Is Rising
Published January 30, 2020
Although UV technology currently dominates the inkjet printing market, aqueous printing is gradually rising. This article provides a brief overview of the inkjet printing market and considers what the future may hold for UV and aqueous technologies.
The Most Important Number(s) in 2020
Published January 23, 2020
As we enter another new decade, several points of disruption are expected to emerge. This article provides a brief overview of the developments that print service providers should be mindful of, as well as the financial and operational information that should be used for strategic business growth.
Print Remains a Vital Component of the Transactional Communications Mix
Published January 16, 2020
Although there is no denying that digital communications are becoming increasingly popular, consumers’ rising affinity for digital access does not necessarily mean that printed mail will fall to the wayside. Instead, InfoTrends’ research suggests that print will remain an important component of the overall communications mix. This article cites InfoTrends’ most recent transactional communications survey data to explore print’s changing role as market dynamics continue to shift.
2020: The Year of Data!
Published January 9, 2020
Up until now, technologies like cloud computing, data analytics, and artificial intelligence have largely been used independently. Moving forward, these solutions will begin to converge, building more sophisticated data-driven workflows. This article explores how 2020 will likely shape up to be a year of data.
Effective Sales Training Starts with Strategy
Published December 19, 2019
Print service providers with the highest growth rates employ great salespeople, so investing in your salespeople makes sense—especially with the rapid rate of change in our industry. New technologies and evolving buyer behaviors leave us with no choice; we either continue to learn or we become obsolete. Print service providers often believe that sales training is the key to closing more deals. Although this is a sound belief, it’s only part of the story. This article explores ways to ensure that your sales training investment pays off.
Future-Proofing Your Workflow
Published December 12, 2019
2019 ushered in new levels of interest in improving and automating workflows, but the level of actual implementation was not as high as we would have hoped to see by now. This article explores some of the barriers to workflow automation and offers insight on overcoming them.
Exploring the Barriers—Real and Imagined—to Augmented Reality
Published December 5, 2019
Many print service providers are considering if and how AR solutions might improve their product offerings. This article explores some of the perceived barriers to AR adoption. Although some of these barriers are very real, some PSPs may be surprised to learn that the impact of others has been exaggerated.
Who Went to the 2019 Digital Packaging Summit and Why?
Published November 21, 2019
The 2019 Digital Packaging Summit (November 11–13) makes keeping a finger on the pulse of the industry a little easier. The equipment and technology providers, packaging and label manufacturers, and analysts in attendance gathered together for a master's level educational experience. This article provides a brief overview of the event and its benefits to the industry.
Beer Giant AB InBev Launches Trial “Direct Object Printing” for UK Market
Published November 14, 2019
This month, AB InBev will launch a campaign for its Beck’s brand in the UK using glass bottles that were printed via “direct object printing” inkjet technology. ABI has partnered with Dekron to develop its first UV printing line for high-speed inkjet digital printing of glass bottles. Ths article provides a brief overview of the campaign.
Innovations from PRINT 19 Acknowledge Consumers’ Changing Preferences
Published November 7, 2019
The ways in which we communicate have changed with each new discovery or innovation, and the need to share information has only increased throughout history. Citing recent research from Keypoint Intelligence – InfoTrends and news from PRINT 19, this article explores the ongoing shifts in customer communications.
Accessibility in an Increasingly UI-Focused World
Published October 31, 2019
Like many other businesses, manufacturers of office printers and multifunctional peripherals (MFPs) are focused on improving the usability of their products. This article explores the efforts that printer and MFP manufacturers are making to improve the accessibility of their devices, including features that help workers with visual, hearing, mobility, and other physical limitations.
How Are You Selling Web-to-Print?
Published October 24, 2019
Years ago, most businesses only had one shop and/or one channel in a single town. Now, they will typically have a web presence and hundreds or even thousands of shops in different locations as they work to increase sales productivity. This article discusses how to successfully sell W2P solutions to marketers in today’s changing environment.
Hiring and Compensating Sales Personnel: Strategies for Success
Published October 17, 2019
The hiring process is more important today than it has ever been in the past. Establishing a successful organization involves developing a great sales team and retaining those employees. Print Service Providers can set their businesses up for success by hiring the right sales personnel and fostering employee loyalty with a more sophisticated compensation model.
Developing a Focused Strategy for Sales Growth
Published October 10, 2019
Following a focused sales strategy involves targeting offerings toward customers that need and want those services while setting aside the customers that do not fit that profile. This article provides a brief overview on how PSPs can leverage a focused sales growth strategy to position themselves for future success.
Digital Print in Packaging at Labelexpo: Print-for-Pay and Print-for-Use
Published October 3, 2019
There are many ways to segment digital print technologies at Labelexpo 2019, with electrophotography and inkjet being the most obvious. This article explores a different split—digital printers designed for print-for-pay service providers vs. those dedicated to print-for-use end-users. It also considers how technological changes will affect the flexible packaging market.
How Game Mechanics Can Grow the Print Business
Published September 26, 2019
Game mechanics may seem alien to some print service providers, but other industries have been using these principles to promote user engagement and drive revenues for decades. With augmented reality emerging as a natural upgrade for static print, now is the time to critically evaluate the potential of a well-designed application—one that incorporates gaming elements—to drive brand interaction and generate new revenue potential.
PrintEx 19: The Biggest Thing in Australian Print!
Published September 19, 2019
From the 13th to the 16th of August, over 8,000 print professionals converged on the Sydney Olympic Park to experience the latest in hardware and software in document production, commercial print, labels, and packaging at PrintEx 19. This article explores the factors that made this year’s event a standout.
The Role of Tradeshows in Modern Business Planning
Published September 12, 2019
With so much knowledge at their fingertips, decision-makers no longer need to travel—or even pick up the phone—to stay informed. Although the role of trade shows has changed as a result, these events remain an important component of modern business planning. This article explores how the role of trade shows has shifted in today’s digital age.
What’s Next for Mail?
Published September 5, 2019
Given all the changes that have occurred within the mailing industry, what’s next? This article provides a overview of some current trends within the mailing industry and considers what the future might hold.
Do You Know the Print Cost of Every Job that Goes out the Door?
Published August 29, 2019
Not all print service providers fully understand the costs of the print jobs they create on a daily basis, and this is troubling. Without accurate, detailed reports of cost breakdowns, print companies will continue to struggle to turn a profit, instead investing in a random number of jobs—only some of which will turn a profit. With technology growing more robust, managed information systems can help organizations keep accurate, up-to-date tracks of exactly how well each print job is performing for the company. In this paper, InfoTrends outlines exactly how this information can be gathered, as well as a more detailed explanation of why it is so crucial to do so.
Where’s the Packaging Opportunity for Commercial Printers?
Published August 22, 2019
The ongoing digital transformation has created problems for commercial printers, namely electronic displacement. As a result, many have turned to digital wide-format equipment to add new revenue streams. Nevertheless, with more PSPs adapting wide format, this service is no longer the differentiator it once was. Commercial printers looking for the next value-add product stream should examine packaging, particularly the folding carton and label segments, to find new revenue opportunities.
Tips and Tricks for Cashing in on This Season’s Print Shows
Published August 15, 2019
Approaching print-related conferences with a plan can deliver a wealth of new ideas while also carving a path for business growth. This article offers some tips for making the most of your time during the upcoming trade show season.
OpenText Enterprise World: A Shift into the Information Era!
Published August 8, 2019
Offering insights into the latest trends as well as stories on successful digital transformations, OpenText Enterprise World is designed to help attendees unlock their information advantage. This article provides a brief overview of the 2019 event in Toronto.
Why is TransPromo Hot Again?
Published August 1, 2019
TransPromo—bicapitalized with a T and P to emphasize the link between transactional and promotional communications—is experiencing a resurgence. Consumer-facing communicators are using TransPromo techniques in their printed and digital communications. This article explores why TransPromo is re-emerging as a talk track.
Are You 100% Digitally Transformed?
Published July 25, 2019
Many businesses believe they’ve made the digital transformation, yet market shares of digitally printed pages are only in single digits. This article explores the disconnect between perceptions and reality in our industry’s digital transformation, and also discusses what must be done to help close this gap.
Handling Objections: It’s About Preparation and Identification
Published July 11, 2019
Sales objections can be daunting for even the most seasoned salespeople, creating a feeling of disapproval or opposition. Objections can come in many forms. This article explores how all salespeople, regardless of experience or tenure, can properly prepare for them.
The Bürkle and EFI Partnership: A LIGNA 2019 Interview
Published June 27, 2019
During LIGNA 2019, Keypoint Intelligence – InfoTrends caught up with José Luis Ramón Moreno of EFI and Olaf Rohrbeck of Bürkle/LIGNA to learn more about the recently announced partnership between EFI and Robert Bürkle GmbH. This article provides a transcription of the interview.
The Commodity Conversation: Who Are We Kidding?
Published June 20, 2019
The buying criteria within the printing industry are no different than any other—they come down to quality, service, and price. This article provides a brief overview of these three key buying criteria and explores how print service providers can shift away from a commodity conversation while still respecting customers’ inherent preferences.
Tracking Shifts in the Customer Communications Market
Published June 13, 2019
As part of its coverage of the customer communications market, Keypoint Intelligence – InfoTrends conducts annual research of enterprises and consumers. This article provides a brief overview of recent survey findings and also highlights the data points that will be uncovered in upcoming research.
Learnings from the Road: May Trade Events in Perspective
Published June 6, 2019
May 2019 saw a variety of important trade events on a global scale, including the National Postal Forum, the Fiserv Forum, Xeikon Café, and FESPA. This article provides a brief synopsis of the major trade events that occurred during the past month.
Memjet for Packaging: DuraLink Entries Are Ramping Up
Published May 30, 2019
Memjet’s second-generation technology, DuraLink, achieved its first commercial placements from a few OEMs, and is now expanding into industrial applications. This article provides an overview of DuraLink technology, explores how it compares to VersaPass, and considers how Memjet’s offering may compare to more established industrial jetting technologies.
Edelmann Demonstrates Its S10 as Landa Moves Towards Commercialization
Published May 28, 2019
Keypoint Intelligence – Infotrends’ Ralf Schlozer reports from last week’s open house at Germany’s Edelmann Group, where the company was demonstrating its Landa S10 for folding carton production. Landa aims to step up its press installations through the rest of 2019.
How Data Analytics Bring Value to a World of Information
Published May 23, 2019
In a recent survey, Keypoint Intelligence – InfoTrends examined the behaviors of different types of print service providers (PSPs). We determined that the most successful PSPs possess unique qualities that separate them from their competitors. One such quality that enables this group to be successful is their use of data analytics to process and leverage the marketing information they obtain for self-promotion.
FESPA 2019: Beer, Brats, and Dots
Published May 16, 2019
FESPA 2019 attracted attendees on a global scale under the theme of an “Explosion of Possibilities.” In partnership with Keypoint Intelligence – InfoTrends, the event’s organizers collected feedback from the 2018 Print Census research to determine key areas of focus for the 2019 event.
Direct-to-Garment Printing Landscape Grows Across Commercial and Industrial Sectors
Published May 9, 2019
Digital has become a viable method for printing a variety of fabric applications, and the technology is now extending its reach into the direct-to-garment (DTG) market. This article offers a brief discussion about the growth in DTG printing and discusses some key trends for the commercial and industrial printing sectors.
Print China Gains Ground as Asia’s Largest Printing Exhibition
Published May 2, 2019
Held every four years since 2007, Print China alternates with China Print and offers a unique focus on Southern China’s printing industry for local and international visitors. This article provides a brief overview of the most recent iteration of the event, which was held in April at the Guangdong Modern International Exhibition Center.
High-Value Digital Applications: New Opportunities on the Horizon
Published April 25, 2019
High-value applications and the digital devices that are required to produce them are becoming increasingly prevalent. These solutions are now moving downstream and have become accessible to medium-sized and even small print service providers. This article explores how high-value applications are coming to represent the fast track to the digital transformation.
Control Waste to Improve Your Bottom Line
Published April 18, 2019
Although today’s printers understand that they must automate their print operations, a bias seems to exist between the potential benefits of investing in equipment vs. software. This article cites recent research from Keypoint Intelligence – InfoTrends to highlight the importance of controlling waste. By implementing processes, procedures, and software, printers can accurately measure waste and improve their quality control.
Xeikon in Packaging: Ramping Up, Branching Out
Published April 11, 2019
The 2019 Xeikon Café event, which took place in late March, attracted 1,000+ visitors from about 250 companies. This article provides a brief overview of Xeikon’s recent progress while also discussing the effects of its annual event.
On the Edge: DSCOOP Moves
Published April 4, 2019
DSCOOP is a mature show, so its organizers are continually seeking ways to innovate, educate, and inspire. This article provides some key highlights from this year’s event and the DSCOOP Edge agenda.
Is Your Print Production Lifted by a Platform?
Published March 28, 2019
The first platforms appeared over four years ago and have steadily increased their performance, functionality, and partnerships over time. This article explores the characteristics of true print workflow platforms and discusses how platforms can benefit print production.
The Print Management Market: Where Is it Growing and How Big Can it Get?
Published March 21, 2019
Through consolidated purchasing, print management providers offer cost savings and upgraded efficiencies that in-plants struggle to match, as well as a wider array of products, applications, and expertise than a single print manufacturer can manage. This article provides an overview of the print management market and discusses key opportunities for growth.
What Hololens 2 Means for PSPs
Published March 14, 2019
Last month, Microsoft announced the introduction of its Hololens 2 mixed reality headset. This article explores what the upcoming product could mean to the print market, while grounding print service providers’ expectations.
Automation on Display at Hunkeler Innovationdays: Watch Out for the Robot!
Published March 7, 2019
During odd-numbered years, the Hunkeler-sponsored Innovationdays event in Luzern, Switzerland, features finishing solutions for the transactional, commercial graphic arts, and book industries. This article provides a brief overview of the announcements that brought the theme of automation to the forefront at this year’s event.
HP Highlights New Business Opportunities at the 2019 Indigo VIP Event
Published February 28, 2019
HP Indigo hosted its annual Global VIP event in Tel Aviv, Israel, from February 11–14, 2019. This year’s event drew over 650 visitors to HP Indigo’s headquarters, production, and Research & Development sites to learn about the company’s latest offerings. The event highlighted the latest devices in HP’s digital press lineup and also discussed business opportunities for growing applications.
Saving $1 Million with Workflow
Published February 21, 2019
Although printers acknowledge that dealing with a high number of small jobs is a major workflow bottleneck, many have not automated their processes. This article offers some quick tips for getting started with automating processes to aid employees and benefit customers.
Save Postage and Add Print Volume with 2019 USPS Promotions
Published February 7, 2019
In early February, the USPS opened the first of its six 2019 promotions. These new promotions encourage mailers, marketers, and printers to work together to create unique and engaging mail pieces. This article provides a brief overview of this year’s promotions.
EFI Connect 2019: A New CEO, Networking, and a Fashion Show!
Published January 31, 2019
Even though EFI Connect has been around for two decades now, the 2019 event included many firsts! Customers, partners, analysts, and journalists in attendance enjoyed a lively event emceed by Frank Tueckmantel and hosted by Bill Muir, EFI’s new CEO. This article provides a brief overview of EFI’s strategy as it moves into the future with a new focus and new leadership.
Leveraging the Power of Personalization
Published January 24, 2019
Thanks to ongoing innovations in customer segmentation and data mining, today’s enterprises now have access to more information about their customers than ever before. In parallel, consumers’ expectations are also shifting—people understand that their providers have access to a great deal of their personal information, and they now expect any communications to reflect this level of knowledge. This article explores the impact that personalization has on the effectiveness of customer communications.
Mass-Optimize Your Workflow in 2019
Published January 17, 2019
Although many personal resolutions fizzle out by February, your workflow resolutions should be targeted and easy to follow. Keep things simple by committing to three resolutions and automating three tasks. This article explores why building mass optimization into your print production workflow should be a key initiative in 2019.
The Importance of Awareness for Print-Based Augmented Reality
Published January 10, 2019
As businesses seek to remain competitive in today’s increasingly digital landscape, many are turning toward content that is enhanced with augmented reality (AR). This article discusses how print providers can inform their clients about AR content in printed products. It also explores some barriers to market entry, including app surplus and the limited use of AR headsets.
An Augmented Future: How AR is Helping Production Printing
Published December 13, 2018
Augmented reality (AR) is a technology that superimposes a digital or computer-generated display (image, video, or words) onto the real world. Although AR is still young, it has advanced enough to impact multiple industries. AR enables a variety of improvements in the print space, and this article explores how AR is affecting the production print market.
Digital Textiles: The Next Frontier for Commercial Printers
Published December 6, 2018
For the most part, commercial printers are locked out of the existing supply chain for digital textiles. This article explores the more accessible textile segments that commercial printers can participate in, including textile-based sign and display graphics and direct-to-garment.
Achieving Successful Sales in 2019
Published November 29, 2018
As 2018 draws to a close, you’re likely doing one of two things: focusing on meeting/exceeding your sales goals for the year or reflecting on why your goal has proven to be unreachable. In many cases, the process used to achieve the goal fails to deliver the desired results. This article explores methods for exceeding your business goals in 2019.
Taylor Communications SCS: Transforming to Meet Changing Market Demands
Published November 15, 2018
Recognizing the challenges associated with making the digital transformation in customer communications, Taylor Corporation created a new organization called Taylor Communications, Secure & Customer Solutions, Inc. (Taylor Communications SCS). This article explores how Taylor has taken its printing and mailing capabilities to a new level by integrating its communications with advanced digital platforms to enhance the customer experience.
InfoTrends’ Global Forecast Data Suggests Growth in Emerging Countries
Published November 8, 2018
United States, Western Europe, and Japan accounted for nearly two-thirds of total production printing placements in 2017. This article provides a brief overview of how global placements and print volumes are expected to shift over time.
Where’s the Flash Point for Cloud Software?
Published November 1, 2018
Although the industry has not yet hit a “flash point” that would result in the significant growth of cloud-based software solutions, there are indications that this spark may not be far away. This article explores the growth potential and lingering challenges associated with cloud software.
Personalized Video Part 2: How to Maximize Effectiveness
Published October 25, 2018
Personalized video advertising is a relatively new marketing method empowered by the digital revolution. This article is the second in a two-part series. It explores how companies can most effectively use personalized video advertising to reach the widest share of audience.
Personalized Video Part I: Marketing for Future Generations
Published October 18, 2018
Personalized video advertising is a relatively new marketing method empowered by the digital revolution. This article, the first in a two-part series, provides an overview of personalized video advertising and explores the role that age plays in a consumer’s acceptance of the technology.
Developing the Right Mix of Client Care
Published October 11, 2018
Shifting consumer expectations are increasing the demand for relevant and personalized communications, so it is becoming ever more vital for print service providers to offer their clients the tools and expertise they need to compete via all channels. This article cites recent research from Keypoint Intelligence – InfoTrends to explore how communication practices are changing.
Production Dashboards Can Help Keep You “Out of the Mess”
Published October 4, 2018
In the printing industry, production dashboards provide critical and timely information for owners, managers, and operators so they can control the production chaos. This article provides a brief overview of available production dashboards and explores how they can simplify the production process.
Digital Textile Printing: Recent Innovations and Environmental Impact
Published September 27, 2018
Ongoing research and forecast data from Keypoint Intelligence – InfoTrends shows that the digital textile printing market continues to grow. As the industry develops new manufacturing methods to meet this continued growth in demand, it is important to consider the environmental impact of these developments. This analysis explores some recent innovations in digital textile printing and considers the effect that these innovations may have on the environment.
Key Components of the Digital Textile Printing Industry
Published September 20, 2018
Consumer demand and technological innovations continue to drive growth within the apparel and home décor industries. This article outlines the key components of the digital textile printing industry and highlights how mass customization is fueling the adoption of various technologies.
Continued Innovations Drive Growth in Digital Textile Printing
Published September 13, 2018
Consumer demand and technological innovations are driving growth in the apparel and home décor industries. This article explores some of the ongoing shifts that are occurring in the industry and considers how these shifts are affecting the digital textile market on a global basis.
IGAS 2018: The Latest Product News
Published September 6, 2018
IGAS 2018 may not get as much attention as some of the other international trade shows, but InfoTrends analysts still found several products that we believe will make an impact on the global print market.
Memjet’s DuraLink, One Year Later
Published August 30, 2018
Unveiled in 2017, Memjet’s DuraLink technology appears to be catching on with OEMs. Keypoint Intelligence – InfoTrends believes this is due to its improvements in head life and other features, which will enable Memjet products to address high-volume applications. As DuraLink evolves, it looks poised to succeed in industrial print applications such as high-speed label and packaging printing.
Who Buys Continuous Feed Inkjet?
Published August 23, 2018
Keypoint Intelligence – InfoTrends records publicly announced placements of continuous-feed inkjet printers, along with the types of PSPs that acquire these devices and the major applications they print. This article provides an overview of these placements in the past nine years by major application and vendor.
B2 Digital Saves the Day for Cut-Sheet Color
Published August 16, 2018
Every year, Keypoint Intelligence – InfoTrends publishes its digital printing forecast to identify placements of digital devices, installed base, print volumes, and revenues achieved. This article provides an overview of some recent top-level forecast data and also explores how new developments in a long-established market can create new opportunities while also driving print volumes.
OpenText Enterprise World 2018: Defined by Real-Time Communications
Published August 9, 2018
The OpenText team held the 2018 Enterprise World meeting in Toronto, Canada, from July 10 to 12. During the opening keynote address, Mark Barrenechea explained to more than 4,000 delegates that competing and conflicting macro-trends are converging to pose unprecedented challenges for today’s businesses. Today’s enterprises must navigate a range of priorities to succeed, and OpenText has released several offerings that can assist in their journey.
Print E-Commerce Marches On, Consumes More of Total Shipments
Published August 2, 2018
E-commerce activities continue to ramp up in the printing industry. Thanks to the proliferation of digital printing technologies, the number of products within consumers’ reach is simply remarkable. This article explores how print service providers can take advantage of online print growth.
Identifying Successful Sales Practices for Print Providers
Published July 26, 2018
Every company has a sales process. Although these processes are sometimes well-established and well-documented, this is not always the case. If you’re struggling with your sales process, this article provides a quick-start guide on performing a sales audit.
Get Ready for Change…Make Digitally Printed Packaging a Part of Your Future
Published July 19, 2018
Although digitally printed corrugated packages serve to enclose products, develop displays, and create shipping containers, they can also be used as billboards for savvy brands to advertise and increase consumer engagement. This article explores how brands can take advantage of printed packaging to differentiate their marketing messages.
Smart Print Manufacturing Makes You Money
Published June 28, 2018
Smart Print Manufacturing (SPM) can help companies achieve operational excellence. This article explores how SPM enables workflow automation so businesses can create quality products and services by adding value throughout the supply chain.
Pricing for Digital Part 3: Challenges in Developing Comprehensive Pricing Plans
Published June 21, 2018
As digital delivery proliferates within the customer communications market, service providers with a legacy in print have been challenged to devise pricing models that position their operations for long-term sustainability. As part of its recently published research study entitled Pricing for Digital: Exploring New Models for Transactional Communications Delivery, Keypoint Intelligence – InfoTrends conducted more than a dozen in-depth interviews with print service providers in North America to gain a deeper understanding of the primary pricing obstacles that stakeholders face in today’s changing market. The final in a three-part series, this article explores the challenges that providers must overcome when developing comprehensive customer communications pricing plans.
Highlights from DSF 18: The DOCUMENT Strategy Forum
Published June 14, 2018
Celebrating its 10th year, the 2018 DOCUMENT Strategy Forum (DSF 18) was held last month in Boston, Mass. This peer-driven, peer-reviewed, and peer-produced conference is designed to educate professionals on how to deliver and manage customer communications, customer engagement, and information management. As was the case in previous years, the 2018 event offered a wide array of educational sessions, executive round tables, panels, and inspiring keynotes. Visitors had plenty of opportunities to network with industry peers or any of the 44 exhibitors in attendance. This article reviews some highlights from DSF 18 through the lens of customer communications.
Pricing for Digital Part 2: Hurdles in Demonstrating Value through Services
Published June 7, 2018
As digital delivery proliferates within the customer communications market, service providers with a legacy in print have been challenged to devise pricing models that position their operations for long-term sustainability. As part of its recently published research study entitled Pricing for Digital: Exploring New Models for Transactional Communications Delivery, Keypoint Intelligence – InfoTrends conducted more than a dozen in-depth interviews with print service providers in North America to gain a deeper understanding of the primary pricing obstacles that stakeholders face in today’s changing market. The second in a three-part series, this article examines the hurdles that providers encounter in the market as they attempt to demonstrate value through their services.
Pricing for Digital Part 1: Overcoming Obstacles on the Path to Profitable Pricing
Published May 31, 2018
As digital delivery proliferates within the customer communications market, service providers with a legacy in print have been challenged to devise pricing models that position their operations for long-term sustainability. As part of its recently published research study entitled Pricing for Digital: Exploring New Models for Transactional Communications Delivery, Keypoint Intelligence – InfoTrends conducted more than a dozen in-depth interviews with print service providers in North America to gain a deeper understanding of the primary pricing obstacles that stakeholders face in today’s changing market. The first in a three-part series, this article explores the hurdles that providers encounter in the market and considers the approaches they have developed as they attempt to establish profitable pricing models.
Highlights from the 2018 National Postal Forum
Published May 24, 2018
Earlier this month, the National Postal Forum (NPF) celebrated its 50th anniversary in San Antonio, Tex., with more than 4,000 professionals from the mailing and shipping industry. In addition to the five primary educational tracks over the four-day event, NPF had nearly 130 exhibitors in the exhibitor hall. This analysis provides highlights from the NPF’s Opening General Session, as well as an overview of the USPS’s latest innovations.
Quad/Graphics Accelerated Insights: A Digital Revolution in Direct Mail Testing
Published May 17, 2018
Quad/Graphics has launched Accelerated Insights, a cloud-based software tool to enhance—and some might even say revolutionize—direct mail testing. This article explores the features of Accelerated Insights and describes its effects on direct mailing.
New Trends in Color Management
Published May 10, 2018
Managing color in today’s ever-changing environment has long been a challenge for printers. No two scanners, monitors, or printers will reproduce colors identically, making it necessary to implement specialized color management systems to achieve an exact match across devices. This article explores some of the options that are available for printers.
A Big Focus on Small Print Shops
Published May 3, 2018
Smaller print shops face many of the same challenges as larger shops, so the need for a single system of record to manage the business is just as critical. Until recently, the only solution was purchasing an expensive print MIS with integration capabilities and pay for professional services to set up the connectivity to the other software solutions. This article explores how things are beginning to change for the better for small print shops.
Direct-to-Shape: An Intriguing Corner of Digital Print for Packaging
Published April 26, 2018
Within the direct-to-shape printing for packaging market, digital printing is generally growing as a complement to offset, flexo, and other analog presses that print labels, folding cartons, flexible packaging, and corrugated. This article explores the direct-to-shape market by answering some basic questions about it.
The Migration to Digital Continues... But Printed Customer Communications Remain Popular
Published April 19, 2018
The results from InfoTrends’ annual transactional communications survey uncovered some surprising shifts in opinions about paper-based and electronic communications. This article cites recent survey data to explore how printed and electronic bills and statements continue to coexist in the customer communications market.
Print, Personalization, and Media Integration: Delivering Results to SMBs
Published April 12, 2018
Small and medium-sized businesses (SMBs) offer a great deal of opportunity for print service providers. This article highlights key communication trends and opportunities in the SMB market, as identified in Keypoint Intelligence – InfoTrends’ recent research study In Search of Business Opportunities: Finding the Right Prospects.
The Value of Platforms: A Revolution is Coming!
Published April 5, 2018
All printers are seeking ways to embrace a business and production infrastructure that enables them to add new tools as needed and depreciate tools that no longer serve a need. This article provides a brief overview of the platforms that facilitate these skills as well as a specific example of the Chili Publisher platform.
The Customer Experience Potential of Critical Communications
Published March 29, 2018
Today’s empowered consumers are conditioned to expect instant access to information, goods, and services. These expectations are forcing businesses to reconsider their marketing strategies. This article cites recent research from Keypoint Intelligence – InfoTrends highlighting the importance of a positive customer experience in driving revenue growth and improving customer satisfaction.
Developing Sales Talent Requires Coaching!
Published March 22, 2018
When it comes to managing—and more importantly coaching and developing sales talent—the skills that are required are different than the ones that make a good salesperson. This article highlights research from Keypoint Intelligence – InfoTrends to explore how high-growth sales organizations develop the best talent.
Emerging Technology Assessment: Personalized Video Outlook
Published March 8, 2018
Personalized video is a popularizing tool with potential for modern customer communications strategies. The technology provides inherently engaging one-to-one audio-visual experiences, but that doesn’t mean that it’s effective independently and by default.
What is Smart Print Manufacturing?
Published March 1, 2018
The industry remains focused on reducing costs through automation. The next decade will be about making print manufacturing smarter as we transition to the next industrial revolution. This article discusses why it is important for all print service providers to prepare, plan, and take steps to implement their own version of Smart Print Manufacturing.
Color Inkjet Improves Business Communications
Published February 22, 2018
The combination of more and better consumer data, the drive for personalization, and the affordability of inkjet have finally made creating higher-value communications a market reality. This article explores how IDS.com (a Doxim company) has implemented inkjet production printing technology to make messaging and color more flexible and efficient.
Graphic Communications and Specialty Printing Mean BIG Opportunities!
Published February 15, 2018
When print service providers seek to expand their offerings, wide-format printing applications like sign, display, and specialty graphics are often considered an attractive opportunity. This article cites recent research from Keypoint Intelligence–InfoTrends to explore the benefits that wide format can deliver to print service providers that are hoping to enter new markets and achieve higher margins.
UV and Aqueous Inkjet: Notes from a Label Converter Who Uses Both!
Published February 8, 2018
Both UV and aqueous inkjet are growing as alternates to electrophotography (EP) in label converting, and like EP they complement flexography as production-level print technology there. Where do UV inkjet and aqueous inkjet fit? Keypoint Intelligence recently interviewed DLS President Bob Hakman to help answer this question.
2018: Execution and Implementation Are Essential for Business Growth!
Published February 1, 2018
In the year ahead, changing customer demands, ongoing technological shifts, more intense market competition, and ever-changing communication trends will require print providers to make innovation a top priority. This article, the third in a three-part series, highlights the biggest challenge print service providers face—transforming their creative ideas into business realities!
2018: A Focus on Customer Needs
Published January 25, 2018
In the year ahead, changing customer demands, ongoing technological shifts, more intense market competition, and ever-changing communication trends will require print providers to make innovation a top priority. This article (the second in a three-part series) highlights key application trends that are expected to have a significant impact on print providers' prospects for growth in 2018.
2018: A Focus on Technology
Published January 18, 2018
In the year ahead, changing customer demands, ongoing technological shifts, more intense market competition, and ever-changing communication trends will require print providers to make innovation a top priority. This article (the first in a three-part series) highlights key technology trends expected to have significant impact on print providers’ prospects for growth in 2018.
Direct Mail Engages…Even with Millennials!
Published November 30, 2017
Even in this digital age, tried-and-true direct mail communications continue to get noticed. This article cites recent research from Keypoint Intelligence – InfoTrends to explore how direct mail can be used to cut through the clutter and capture the attention of today’s “always on” consumers.
Information is Power… Use It to Make Your Best Business Decisions!
Published November 16, 2017
Printing business executives and managers who have learned to fortify their companies' business plans and strategies with a consistent flow of useful and compelling business data will be much better positioned to unlock growth potential and protect against sales declines. This article explores how business leaders can use internal and external information to drive business expansion.
A Case Story Isn’t Just a Leave-Behind: 6 Habits for Successful Delivery
Published October 26, 2017
A case story isn’t just something that you leave behind before you walk out the door. It is a tool that is delivered in a framework to bring personality and credibility to your business. This article explores how the ability to tell a compelling story can create a meaningful connection between a brand and a customer/prospect.
thINK 2017: A Thriving Inkjet Forum
Published October 19, 2017
The third annual thINK 2017 event took place during October 9 – 11 at the Boca Raton Resort & Club. The sold out event was the largest thINK conference yet. This article outlines the key highlights and speakers at the show.
Special Effects Beyond CMYK in Digital Printing
Published August 24, 2017
A number of today’s commercially available digital printing solutions have added units beyond four-color, either inline or offline, to enable special effects that enhance digital print. Unique imaging capabilities can transform printed materials from commodity, price-sensitive offerings to higher-value products that command a premium. This article explores how special effects can enhance the value of print and create new growth opportunities for service providers.
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