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Self-Service—Your Customer Expectation and Preference

What can your customers do without your parental supervision? Your customer wants to be empowered to interact with your business online. Can they?

By Jennifer Matt
Published: February 14, 2018

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Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions. You can reach her at jen@whattheythink.com.

 

Discussion

By Chuck Werninger on Feb 14, 2018

So very true, Jen. We've been fairly difficult to do business with and our success has suffered in recent years. I can't wait until we go live on our new solution to see how it impacts our business. I'm guessing it will be significant!

 

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