WhatTheyThink Reprints: This copy is for your personal, non-commercial use only. Our Reprint Service offers presentation-ready copies for distribution to your colleagues, clients or customers.
View Reprint Sample (PDF)         Order Reprint of this article.

WhatTheyThink

Commentary & Analysis

Imagine Losing Money for Ten Years in a Row And Staying in Business

It’s a famous example of a large public company that defied gravity - Trans World Airlines (also known as TWA for those of us old enough to remember the brand) famously posted ten consecutive money-losing years and continued to operate, essentially living off capital generated from its once successful legacy enterprise. No small company could ever lose money and survive for an extended period measured in decades!

By John Hyde
Published: March 20, 2017

It’s a famous example of a large public company that defied gravity - Trans World Airlines (also known as TWA for those of us old enough to remember the brand) famously posted ten consecutive money-losing years and continued to operate, essentially living off capital generated from its once successful legacy enterprise. No small company could ever lose money and survive for an extended period measured in decades! 

It’s a fact - small and mid-sized privately-owned companies are more vulnerable to changes in business condition and deteriorate much faster than big public companies.

Private Companies Spiral Down Quickly 

After some very tough years for the printing and related graphic communication industries, many companies that we visit are enjoying solid financial results, dare we even say “robust” in select instances. However, we are still seeing our share of companies that for one reason or another are declining or could even be classified as distressed. These companies represent opportunities for buyers that can tuck-in the sales of the struggling entity, adding valuable new customers and capabilities. For the owners of the troubled company, the best course of action is often a non-bankruptcy orderly liquidation process in which the goal is to maximize residual value while transitioning from ownership. As an advisor to entrepreneurial and family businesses, following are some of my reflections on the downward spiral that owners of privately-owned companies may find themselves in. 

Nowhere on the broad corporate map do businesses experience more “ups and downs” than in the printing, mailing, and graphics communications industry. Companies of all sizes are vulnerable to sudden downturns, often due to customer concentration. It’s not uncommon for one or two key customers to represent 20% or more or total revenues. The loss of one or two key customers within a short-time period derails the train faster than the owner can adjust.  One of our current clients, a very successful printing company with revenues in excess of $50 million, went from record profits in 2015 to significant operating losses after two top customers were lost - through no fault of the company. The company now has no “E” in its EBITDA and instead of being a buyer is now a seller.

Customer concentration risk is often magnified by the lack of a strong bond with customers, an endemic condition in the printing industry. Services such as data analytics or long-term contracts create “customer stickiness” and bind customers to a printer and provide “pause for thought” when problems arise. Without those “hooks,” customer relationships in our industry are almost always contingent on ongoing satisfaction of immediate and short-term needs. 

Customer concentration and the short-term scorecard of satisfaction add up to enormous pressure to keep ahead of the downward spiral once it begins. Even the healthiest of companies have owners who are worried about future business risk.  A “healthy” buyer client of ours ($9 million annual revenues) recently sat down for an M&A discussion with a “troubled” seller ($3.5 million annual revenues), saying, “it very easily could have been us on the other side of the conversation.” 

Three Warning Signs of Trouble Ahead

Layoffs:  A common perception is that layoffs indicate financial trouble; however, in the words of one of my clients, “it’s just the opposite: we WERE in trouble funding payroll we couldn’t afford, now, after the layoff we are okay but the perception is the reverse, that we are now in trouble but we were fine before.” A very low revenue-to-employee ratio is a sign that management has not made the necessary cuts commensurate with top line declines.

Expensive Financing: A privately-owned company’s status on the financing food-chain is a strong indicator of relative health. Nothing is better than a company having its own capital in adequate supply, but the corner bank is the next best thing. From there, the choices increase in cost, risk, and requirements, ranging from finance company asset-based loans, credit cards, factoring, and family money. Family loans can be either a blessing or a curse, depending on family dynamics. For mailing companies, a line item called “Postage Payable” merits scrutiny to ascertain whether the ownership is using customers’ postage money for operational funding, a clear breach of the expectation that postage money is solely for mailing the customer job and nothing else.  Not paying payroll or other taxes on time is another form of “financing” and a sure sign of trouble ahead.

Late Payments: Falling behind on payments on loans or to suppliers are indicators of trouble, however this may not signal the end or require a bankruptcy filing. This is one area where small private companies have much greater staying power than the owners may realize. Creditor problems that do not yet affect customer satisfaction may be negotiable if arrangements are carefully planned and executed with honest disclosure to the creditors. The company may recover, or its remaining life span may be measured in years, providing time and resources to stabilize value or in some cases minimize owners’ losses. 

How do you assess the rate of decline?

There’s no one answer, but it’s safe to say that the acceleration of customer attrition happens “faster than the ownership thinks.” Or more accurately stated, “faster than they REALIZE it.”  Declining revenues can make the printing company owner FEEL BETTER because there is more cash generated from AR collections in a downward-trending business. Remember, growth absorbs cash for AR and increased payroll; revenue decline creates false security because there’s temporarily more money around. The net effect is that while customers are walking away, cash is coming in, the owner misreads the situation and attributes the revenue decline to “a temporary slow-down” or “the economy stinks.” It’s worth noting that the rate of deterioration rapidly accelerates closer to the end. Think of water going down the drain, it’s faster at the end. 

Three Factors Signaling the Company May Be Beyond the Point of Repair

Daily Cash Juggle Leads to Worse Problems: The hallmark of troubled printing companies is the daily cash juggle to free up money for COD paper purchases, critical service for digital devices, and “must pay” utilities. Shorting payroll or diverting postage money are late-stage indicators as well. The sudden departure of a perceived bedrock core employee (e.g. a star sales person) is a strong warning sign of imminent demise.

The Place is a Dump: A site visit to a failing printing company can shed light on whether the business is near the end. There is a quiet stillness in the air, the shop is disorganized but not because of robust activity. Magazine subscriptions in the lobby terminated long ago and the issues lying around are two years old. Normal housekeeping is not being done and personal supplies, such as bathroom soap, are not where they should be. Employees avoid eye-contact, preferring to block out the visitor. Basic building care such as lawn maintenance is obviously skipped. An experienced visitor literally can feel that corporate death is imminent.

Customers Start Feeling the Pain: It’s hard enough to meet customer requirements when times are good, but when a cash shortage impacts paper procurement or outsourced finishing work, customer retention takes on an added burden with no room for error. At this stage, when deadlines are missed and quality suffers, we expect the remaining life span to be measured in only a few months, weeks or even days.

Can Deterioration Provide Impetus for Positive Change?

Yes.  It’s fair to say that even the strongest printing companies have faced serious challenges at one time or another. Longevity is a testimony to the entrepreneur’s ability to reinvent and restructure when others transition out of ownership. One of my clients is proud to have never lost money in 40 years but his company reinvented itself several times along the way, sometimes within eye-shot of the proverbial cliff. 

The one advantage that privately-owned companies maintain over big public companies is the entrepreneurial spirit of the owners. There is nothing more resilient that an owner who gives up everything to make it work. For those strong-minded individuals, business deterioration can be a call for rejuvenation and restoration. That’s the sunshine behind the clouds, and I’ve seen it and assisted those owners many times in our industry.

Postscript: TWA finally did disappear as an iconic American brand, having been acquired by American Airlines in 2001.

John Hyde, Esq. is a Director of Graphic Arts Advisors, a boutique strategic financial advisory and consulting firm focused exclusively on the printing, packaging and related industries. John is a licensed attorney and his services include structuring transactions for strategic M&A and non-bankruptcy orderly liquidations for graceful exit from ownership. John is the author of The Hyde Opinion and is regularly published and quoted in printing industry trade and management journals. John can be reached at 646-220-4431 or john@graphicartsadvisors.com.

 

Discussion

By Robert Godwin on Mar 20, 2017

Being a good printer is not enough. You have to be a good business person. When one or two customers equal 20% of the gross revenue, it is a sign of risk. So, that the contention “through no fault of the company” is just wrong. Senior management needed to resolve the imbalance. So, it was the fault of the company. A balanced customer base is core to good business management. Having seen this imbalance in former companies where I have worked, the business operations were geared to those 800-pound gorilla customers. This inherently weakens the appeal to a broader base of potential clients, and effectively handcuffs the sales force.
Decisions on capital equipment, in-house skill sets are informed by the balance of needs within a printer’s customer base. If too much weight is given to a small set of customer needs, the printer is vulnerable to the unfortunate circumstance your client experienced. When putting ink on paper, a commoditized technology, management becomes the kingpin in a successful and ongoing business. Good printers must be good managers, first and foremost.

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

Copyright © 2011 WhatTheyThink. All Rights Reserved
This copy is for your personal, non-commercial use only. Our Reprint Service offers presentation-ready copies for distribution to your colleagues, clients or customers.