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Commentary & Analysis

Experts at the Past vs. a Vision for the Future

Last week I was in Bali, Indonesia, speaking at Dscoop Asia. The event, the travel, and the reading I did along the way came together with a common theme which can best be summed up by a quote from the book I read on the way home.

By Jennifer Matt
Published: June 17, 2014

Last week I was in Bali, Indonesia, speaking at Dscoop Asia. The event, the travel, and the reading I did along the way came together with a common theme which can best be summed up by a quote from the book I read on the way home:

“All the experts …are experts on what was. There is no expert on what will be.” To become an “expert” on the future, vision must replace experience.’

– David Ben-Gurion

Start-Up Nation, The Story of Israel’s Economic Miracle
by Dan Senor and Saul Singer

Following this same theme, my favorite quote at Dscoop Asia came from Alon Bar-Shany, Vice President and General Manager, Indigo Digital Press Division, (paraphrasing and expanding), “…offset technology was the ideal solution for a predictable world (long lead times, long runs, recurring work, etc.). Digital technology is the ideal technology for the unpredictable world we operate our businesses in today (short lead times, short runs, unique applications, personalization, executed in a rapidly shifting economic ecosystem dominated by disruptive technologies).”

The challenge for our industry is that most print businesses were started and learned how to thrive during the predictable business phase of printing. The human resources in the print industry are predominately “experts” at yesterday, yet that expertise is becoming less relevant to our current conditions and our collective future. As David Ben-Gurion said, we have to replace experience with vision.

Vision is about taking risks, making bets, trying things out and then learning from what works and doesn’t work. The keynote speaker at Dscoop Asia was Azran Osman-Rani, CEO of AirAsia X – a long-haul discount airline (think Southwest Airlines flying long distances). He said, “I don’t believe in market research; I believe in making bets and then learning from those bets.” New business models are about disruption and disruption is about looking at challenges with a new perspective that generates new business. VistaPrint looked at the tiny printing volumes generated from micro companies very differently than the local printers that were servicing those companies, the aggregation of which resulted in a very successful business.

Leadership in an unpredictable world is very different than the leadership that thrived when the market was predictable. Predictable markets strove for stability and were dominated by strict hierarchies. Predictable markets like to repeat what worked in the past, the more you planned and studied the past, the better the outcomes in a predictable market.

Today many companies still operate under this approach, hoping that lots of planning will somehow alleviate the uncertainty of our current market conditions (let me save you some time – no amount of planning will make the market more predictable). I have wasted untold number of hours of my life building projections for my former employers because management required that new business initiatives estimate their revenues over five year periods. I find this activity incredibly delusional – nobody knows what a truly new business undertaking is going to yield six months from now, let alone five years from now. Don’t fool yourself, just because you can regurgitate the size of a market and then guesstimate your share of it doesn’t make your predictions valid – they are all guesses and its best to simply guess less and experiment more.

Thriving in our unpredictable world requires independent thinking and flat hierarchies. The top of the food chain cannot be the only source of innovation. Israel has more start-ups per capita than any other nation in the world; one of the contributing factors is their culture of questioning at every level. I would call it embedded insubordination, which makes me crack a very wide smile, since I was once fired for the trespass of insubordination (openly questioning just about everything leadership was doing). Strict hierarchies eject independent thinkers as a threat to the status quo when the status quo is the thing that really needs to be ejected!

The relevance of your expertise in traditional print methods is decreasing; this means you have to replace that expertise with vision about where the market is going. Print does not hold its dominant place in the communication market any longer; it has to learn to work and play nice with the new kids on the playground. For many, this is very difficult because it means re-engaging with a steep learning curve, asking more questions of people younger than you and getting comfortable with the answer, “I don’t know.”

What does this mean to your company no matter what market you compete in or what culture your employees belong to? We all need to embrace the uncertainty in our business environment as an opportunity rather than a challenge. Change creates markets and simultaneously destroys markets. We are witnessing this; as offset volumes decline, digital applications grow.

Interesting observations, now what do I do about them?

  1. Incrementally start creating a culture of experimentation in your business. Find something small, reasonable, make a bet on it and then most importantly debrief the experiment. If it worked, learn from it. If it failed, make sure you not only learn from it but you establish a precedent for allowing failures – if you don’t do this, nobody in your organization will be willing to take any risks.
  2. Step away from the fire drill (you know what I’m talking about) and collect all the data you can about your current business. Assess how long it took to collect this data (tells you a lot about the state of your software systems).  Data is the raw material of the information age; you need to have it easily accessible and most importantly you need to be making data-driven decisions to remain competitive. Is your Print MIS truly your system of record or is Excel plus a lot of labor your true system of record?
  3. Pick one thing you know nothing about today but you know is a critical part of your business (my guess for a lot of you is that it will be technical or marketing related). Technology and marketing are the key things driving the tectonic changes in our industry. Determine how you are going to build expertise in this topic over the next six months. The web, the user associations, the vendors, are all rich sources of educational materials – I’m not talking about spending money; I’m just talking about prioritizing your time to learning something you have no confidence in. You can’t delegate all this stuff – you have to have some foundation of knowledge so you can lead.
  4. In the next 12 months think of one business direction you want to go into that you are not in today. Unless you have more growth than you can handle, you have to continue to find new sources of revenue. This might be a subtle tweak on a product or service you already offer or it could be a totally different market.


And share your outcomes with us!  We would love to hear your stories.

Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions. You can reach her at jen@whattheythink.com.



By Wayne Lynn on Jun 17, 2014

Jenn, very positive article. Great recommendations.


By Jennifer Matt on Jun 17, 2014

Thanks Wayne, I think there's a lot to learn from companies, countries, and communities who have figured out how to thrive in unpredictable and ever-changing environments. We can't "hope" that things will settle down, get more predictable, go back to the way things were... because if anything the pace of change is accelerating.



By Jon Kenney on Jun 17, 2014

Great article! I am especially fond of the term
"embedded insubordination" and the reminder that innovation must come from all levels of the organization lest we are doomed to be ONLY experts in the past.


By Jennifer Matt on Jun 17, 2014

Thanks Jon. Some of the greatest ideas have come from the bottom of the food chain (Microsoft Office Suite idea was made by a summer intern), the idea of color copy calendars at Kinko's was from a front line retail coworker.

We have to be open to ideas to come from anywhere when we're looking ahead rather than behind.



By Philippe Gascon on Jun 18, 2014

Great article Jen!
We do have to create a culture that encourages people to innovate, question and participate.
Kodak is an example of a company that failed to change and listen to their customers. Employees dared not question the corporate strategy. We all know what happened to them.
Whenever I hire someone I always give them this piece of advice.
1. Always question everything you do. Does it make sense. Don't justify what you have done by saying "That's the way it has always been done"
2.I expect you to make mistakes, but hopefully not the same one more than once.


By Rossitza Sardjeva on Jun 22, 2014

Great! Very important recomendations!


By Paul Gardner on Jun 23, 2014

Jennifer, Having also had the pleasure of attending Dscoop Asia, your article resonated with me on several levels. But for me, the single most vital thought for those wishing to embrace the Future is: "guess less and experiment more - start creating a culture of experimentation".

Great stuff there!


By Joanna Harvey on Jun 25, 2014

Great article! I think it's important to build a culture of innovation in which successes (incremental or large) are celebrated and failures are learning moments to refocus and try again.


By Jennifer Matt on Jun 25, 2014

Thank you Joanna -

I think the resistance we all have is that there is always work to be done to incrementally improve on what we do today so we think we don't have the time to expand into new ideas/innovate.

When industries are successful over a long period of time (like print has been), we become less and less comfortable with risk because we feel should be protecting the status quo. This just isn't an option anymore. We are seeing it in every industry - total disruption by those who are willing to re-think, experiment, and yes also fail.

Thanks for adding to the conversation.



By Judy Berlin on Jun 26, 2014

Your article was very intriguing and thought provoking. I think, though, that expertise is still something to be valued.

As a long-time resident of the "start up nation" here in Israel, I can confirm that 'embedded insubordination' is an accurate description and attribute of many Israelis. But beyond than that, the ability to have the Vision is another important component. Insubordination isn't enough.

This is where I think expertise does indeed come into play. You need to know the rules before you break them so that you break them wisely. Working at Scitex for many years and now at XMPie, I see that the pioneering spirit that blends expertise, creativity and vision breeds the perfect storm for disruptive innovation.


By Jennifer Matt on Jun 26, 2014


Thanks for your comment. I agree, expertise is vital - my point was that all of us have to engage in learning new things based on the evolution of the marketplace. You can't rely on the expertise you developed on legacy technologies for instance.

Rule breakers with no vision are just annoying and a major distraction to the company - you got that right on. Visionaries never feel like rule-breakers they simply ask people to do more than is expected (which can sometimes feel annoying when you've already got too much on your plate).

I'm sure those of you who live in the "embedded insubordination culture" sometimes wish that people would simple just follow the path set before them - the grass is always greener. I get so frustrated when organizations blindly follow without thinking for themselves because each individual has a unique perspective and by blindly following you are not offering that perspective to the organization. As with everything, there is a balance right? Too much insubordination is chaos, not enough and you're doomed in this fast paced market.



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